My response to "We need more keys"
I'm particularly bother by the portion that says "'I’m not getting enough.' Some of that can probably be solved with a clearer feedback system, but some of it might be unavoidable. Who doesn’t want more free stuff?"
While technically yes, players would be getting more than what we have now. It would feel better. In the current system I think everyone agrees getting 4 chests a month isn't hard. But the keys are (sort of) randomized up to a total of 4 keys per month.
The problem I have with this isn't that 4 per month isn't enough. Its the fact that one resource is fairly symmetrical and straight-forward to always get 4 per month, and the other is a randomized generator to get a MAXIMUM of equal.
Making the keys more accessible (while technically allowing you to get usually the last chest you need) isn't giving more free stuff, its allowing us to have equal parts of to get the chest. The free stuff is limited by the unchanging variable of chests.
I think keys should be slightly easier to earn cause it feels like after 4 fragments it just declines heavily. And you can technically earn infinite keys, but with the diminishing returns tweaked to the point where.. The average player gets somewhere between 10 and 15 key fragments per month. You also still wont get infinite free skins as its limited by chests you get.
I understand the current method can be used as a business move since it encourages players to buy more keys for the chests. But nothing feels worse than sitting on a lot of chests that you have to pay money for for a random shard. When I throw money into league, chances are its for a skin.
The method I proposed also allows people to need to spend money occasionally, the only difference is Instead of always needing to buy keys, there are some months where maybe you are sitting on too many keys for once and need more chests. And if someone does get REALLY lucky and gets say 30 key fragments in a month they are gonna want to spend money to get more chests.
JSYK I am one of the lucky ones currently sitting on 4 chests. I know people in WAY worse situations than I am