Thank You Riot for your excellent customer service.

Diamond Frostman·Feb 5, 2016·158 votes·4,623 views

I just wanted to thank the people are Riot's customer care. I recently transferred my NA account over to EUW and lost the account in transit. I had to wait a couple of days to be seen (I understand the demand is high) but the gentlemen I got was polite, curteous and spoke to me like a human being, not a number.

This has completely made me change my opinion on Riot as a company as well as some other personal experiences.

Thanks Guys, you are the best and thank you for sorting that out for me.

[slayer-pantheon-thumbs]

36 Comments

AlwaysByMySideFeb 6, 201646 votes

I came into this thread expecting salt and sarcasm, so I'll give you an upvote for surprising me.

Chief JulianZFeb 6, 20164 votes

same

YumaS2AstralFeb 6, 20163 votes

[{quoted}](name=Memeglaive Garen,realm=NA,application-id=3ErqAdtq,discussion-id=YV0w9tXJ,comment-id=0000,timestamp=2016-02-06T00:06:22.605+0000)

I came into this thread expecting salt and sarcasm, so I'll give you an upvote for surprising me.

Plot twist: This thread is sarcastic

3ofGot40veFeb 6, 20162 votes

So it was passive aggressive after all. I knew it!

DªyFeb 6, 201613 votes

At the risk of repeating myself in an earlier statement; Riot does a great job both in customer care as well as responding really well to the community in a positive, helpful and clear way.

I have played allot of games and its really a stark contrast in how some of them have little to no feedback with the players. At times you can feel like those developers are some sentient ancient race that left their technology behind for unknown reasons and then disappeared without a trace...never to be heard from again. Playing games like that gives me a really strange feeling as if I have walked into a store where for some reason all the employees are on lunch break... I just feel uncomfortable.

I imagine their one loyal employee that frequents the message board posting useless topics in the general discussion (there's always the one that does this) having his annual skype meeting with the overlord executives and passing on their word like scripture; unqualified to give input but only to record the law laid down by the mysteriously esoteric computer wizards. Those whose motives remain elusive and unfathomable...

oh im rambling

Awkward CouchFeb 7, 20162 votes

My Fiance was having trouble with her origin account because she wanted to play sims. Oh lord was that a fucking nightmare.

4thHorsmanFeb 6, 20166 votes

I really have to hand it to Riot, although they use copy-paste responses for a lot of tickets, that does not mean that they don't care. I used to work for Sony as a Video Game Master on Everquest and we HAD to use copy-paste responses on the majority of tickets since most problems have solutions that we already know about, and with the sheer volume of tickets it was impossible to give each and every one of them a unique response. Plus Riot has to deal with a lot more players which mean a lot more tickets. From what I have seen they do a good job on the vast majority of tickets.

CressiliaFeb 6, 20165 votes

My last chat with RIOT support ended up with "TSM!TSM!TSM"

CanidaeFeb 6, 20164 votes

I really appreciated when they took the time out of their day to delete my old runes just cause I wanted to clean up my inventory. Sometimes it's the little things that make your day.

The Bíg TicketFeb 6, 20164 votes

Smart move to leave the worst region and join EU.

DREADN0UGHTFeb 6, 20161 votes

Rood

ZhireFeb 6, 20161 votes

we have the worst server too -_-

The Bíg TicketFeb 6, 20161 votes

No that's gotta be EUW lol.

TysminFeb 6, 20162 votes

OCE

YambrinZFeb 6, 20164 votes

As someone who abides by the summoner code, ive only had to contact riot support once.....to get the free alistar and skin because the google thing doesnt work for me. You know, if some of you would only contact support for legitimate issues, you might actually get to talk to an actual person. But no, we must contact support because the mailman forgot to take my letter to grandpa, and i even had the mailbox flag up! Or something like that.

Tribbles FoxfolkFeb 6, 20163 votes

[{quoted}](name=Diamond Frostman,realm=EUW,application-id=3ErqAdtq,discussion-id=YV0w9tXJ,comment-id=,timestamp=2016-02-05T23:49:51.845+0000)

I just wanted to thank the people are Riot's customer care. I recently transferred my NA account over to EUW and lost the account in transit. I had to wait a couple of days to be seen (I understand the demand is high) but the gentlemen I got was polite, curteous and spoke to me like a human being, not a number.

This has completely made me change my opinion on Riot as a company as well as some other personal experiences.

Thanks Guys, you are the best and thank you for sorting that out for me.

[slayer-pantheon-thumbs]

Upvote for surprising actual positivity, removed upvote for disagreement. Every time I've sent them a ticket, I get a generic copy-and-paste response and my ticket gets automatically shut down, despite the ticket subject not being answered at all.

I haven't had a good experience YET with Riot support, tbh. Very VERY robotic responses and every time I call them out on it (politely as I can word it), I get another copy-pasted response from someone else, despite not telling me that the ticket would be transferred to a different support specialist. It's lame.

They're not the worst customer service I've ever seen, though. That honor goes to Valve.

rtbf225618241Feb 6, 20163 votes

One of the few cases when a player is not treated by a robot.

Penguin EclipseFeb 6, 20162 votes

So you transferred an account from NA to EUW (presumably paying money to do so) and are impressed that they were able to fix an error they made after it took them a couple days to even look at your case?

Sorry, either you have very low standards or I have simply been working for companies with such high standards that this sort of outcome would be deemed unacceptable at best.

Synx7Feb 6, 20162 votes

A rioter walks in, sees that the thread tittle is sarcastic , leaves. There's always a rioter reply when you cherish or congratz them

LadyParallelFeb 6, 20161 votes

So far so good I guess...

MyrmironFeb 6, 20161 votes

Not bad! When contacting the support, most times I felt they didn't even read my ticket but just sh*t out some copy paste bs based on the topic I chose.

High5Feb 6, 20161 votes

They = Blizzard? That's how I felt when I had issues in WoW.

MyrmironFeb 6, 20161 votes

Honestly I feel like Blizzard has godlike support. I mean, they actually fucking CHAT with you about your ticket! YOU CAN EVEN FUCKING CALL THEM! I like Blizzard. I wish more games where published by Blizzard.

FluttershiyFeb 6, 20161 votes

I recently got locked out of my ACC some how. I did not remember a lot of the information they wanted. But they worked with me and in about a week I got it back.

EnrovyFeb 6, 20161 votes

I wish I get a customer support called Draaaaaven one day...

Dominick DestineFeb 6, 20161 votes

Implying you hated Riot before this?!

Ulquiorra995Feb 6, 20161 votes

Yes, despite lots of people complaining about automated responses on boards, my experience with Riot's support is very positive. I had my account hacked at some point, and the guy who guided me through recovery process was polite, professional and quick to respond.

FatTacoFeb 6, 20161 votes

I personally wouldn't let customer service alone change my whole opinion of the company. The poor management and people in charge of the games code are the ones that make me salty at Riot Games. The people in charge of ordering workers to type lines of code that change the game in ways that are frustrating every patch are the real villains of the company. Everyone else, personalities, customer support, behavior support, QA etc etc are awesome and some are very inspiring (Phreak for example). It's awesome that you got treated well by them and this is a nice post.

TeCoolMageFeb 6, 20163 votes

The balance team and people who actually program the game are in two entirely different groups...

FatTacoFeb 6, 20161 votes

{quoted}

The balance team and people who actually program the game are in two entirely different groups...

Your point is? The post said he/she has changed their opinion of Riot Games and I put in my 2 cents saying that this alone would not change my opinion personally, I stated that only the programmers and managers of them are the ones I dislike so I personally still would be salty over the company even if I had good customer support.

TeCoolMageFeb 6, 20161 votes

Bleh I misread "The people in charge of ordering workers to type lines of code that change the game in ways that are frustrating every patch are the real villains of the company. " as "The people who type lines of code that change the game in ways that are frustrating every patch are the real villains of the company. "

GutsieFeb 6, 20161 votes

He is obviously a Rito plant :D

SpeedphoenixFeb 6, 20161 votes

Welcome to EUW :D

YepThatsMahoganyFeb 7, 20161 votes

At first I thought this was gonna be a really sarcastic and salty post

HavenscytheFeb 7, 20161 votes

Uhh all major game companies suck up to ticket submitters. If they don't they lose their job, and they probably have really good customer service skills if they are answering tickets anyways...