They blamed us for Autofill
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There is nothing in the rules that says a player must pick a certain champion to fit into the role they were assigned. So Riot can't rightfully say, via their own rules, that anyone is at fault for "trolling" (assuming we mean troll picking to force a different ally to dodge, as was the example they gave) when they're forced to fill. However, rioters have outright said that it is the player's fault rather than the game's that the game forces players into a certain role. This all despite the fact Team Builder and the new Champion Select were working fine without autofill.
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The perceived need for autofill could only stem from a lower player count, be it from number of supports or number of players overall. Yet, instead of taking steps to ensure more people want to continue playing or tell their friends to play this game, they've done the opposite. Forcing players into a role they didn't ask for, and having the only alternative be to hope their connection is the fastest and they type in mid/top the quickest only serves to make players less inclined to play this game or recommend it to friends.
Riot's taken steps backwards from solving the problem. Autofill may be a temporary fix to queue times, but it in itself serves to increase queue times by making players less inclined to play the game at all. Why would someone who likes to play mid lane log in to get autofilled as Support or Bot when they could play anything other than a MOBA and actually play the game they want to play?
They've taken no steps to make Support fun to play or shift the game away from absolute need for a support in bottom lane, which is how they'd actually fix the issue. As it stands, they've done nothing but increase the imbalance of both normal and Ranked draft by making it so many players are forced into playing an unfamiliar role to the chagrin of their allies. It doesn't help anyone if the entire team has no fun because the Support wasn't someone who wanted to play Support.