I think we deserve some updates from Riot's end on what's happening

metaworldpeace10·Dec 23, 2014·61 votes·3,367 views

I understand that the last couple of days have been real rough for the majority of the NA players, myself included. The firewall bug disconnecting people, high ping spikes, long log in queues and now the chat server being down. I think we, as a playerbase, deserve to be brought up to speed on these things. I don't think a full explanation is warranted yet, but I would like to see a red acknowledging the issue and letting us know that they are working on it. I just feel in the dark and scared to join games knowing that I might d/c and get a leave on my record.

37 Comments

BlueBuffandChillDec 23, 20147 votes

rito needs to stop paying 5 bucks for their servers ffs

ImHerVoiceDec 23, 20144 votes

client uses 90%+ of my CPU now.

EffectFXDec 23, 20143 votes

They already have acknowledged it.

Cale017Dec 23, 20143 votes

Saying that they know it exists isn't acknowledging the root of the problems. We deserve to know not that they're just "working on it" but what they're doing about it.

EffectFXDec 23, 20141 votes

They have acknowledged it. They are not obligated to tell you anything.

JunkοDec 23, 201415 votes

Maybe if it was EA or Gameloft they wouldn't be obligated.

But they are Riot Games, the company that keeps priding itself on interacting with players and being player focused. Keeping dead silent when problems happen is the opposite of that.

SmokingPuffinDec 23, 20142 votes

[{quoted}](name=Rainbowe Dash,realm=EUNE,application-id=3ErqAdtq,discussion-id=TxMmdKwd,comment-id=0002000000000000,timestamp=2014-12-23T17:13:55.424+0000)

Maybe if it was EA or Gameloft they wouldn't be obligated.

But they are Riot Games, the company that keeps priding itself on interacting with players and being player focused. Keeping dead silent when problems happen is the opposite of that.

It's a ddos attack. The most player focused thing they can do is try to mitigate it and tell nobody anything about how they intend to do that, so that the attackers have as little information as possible to work with.

By the by, Blizzard is also having a rough week. At least they're not North Korea, I guess.

JunkοDec 23, 20147 votes

Do you even know what a DDOS attack is? If it is a DDOS attack then why can i log in the NA server fine? Why does everything work fine till i start a game and get infinite firewall errors?

Most importantly: WHY CAN I PLAY IN ANY OTHER SERVER IF LOL IS GETTING DDOSED

Please educate yourself before talking about things you have no idea about

SmokingPuffinDec 23, 20141 votes

If it is a DDOS attack then why can i log in the NA server fine? Why does everything work fine till i start a game and get infinite firewall errors?

Champion select doesn't happen on the same machine as the game itself. If the attack targets the game servers, you won't see anything bad in the queue or during champion select, but either the game will fail to launch or you will get a message about being unable to connect to the game server.

DDoS isn't the only thing that causes this error, by the way. You can also get that firewall error message your ISP's routing table has a different path for the game server than for the host server, and that path runs over an oversaturated network node. Typically this failure mode happens during peak Netflix hours.

WHY CAN I PLAY IN ANY OTHER SERVER IF LOL IS GETTING DDOSED

I am not aware of any attacker ever trying to hit all ~40 LoL server farms at once; almost every ddos attack has been limited to a single region. Most ddos attacks are even more specific than this, targeting a particular type of game service. Going to the extreme end of this, we had attacks like LoLDrop that targeted a single machine, the one that happened to be hosting the game of an individual player the attacker wanted to mess with.

Anyway, you shouldn't expect any attacker to be able to kill LoL globally. Instead, attacks try to deny particular services, typically in a single region. For example, this week we had a big attack aimed at the NA login servers, which resulted in hilarious login queues but nothing bad on the game servers, so those already logged in could play ranked just fine. Meanwhile, LAN has been smooth as silk all week.

EffectFXDec 23, 20141 votes

They have zero obligation for communication, the vast majority of player/dev interactions over forums is completely voluntary.

FiorinolDec 23, 20145 votes

{quoted}

They have zero obligation for communication, the vast majority of player/dev interactions over forums is completely voluntary.

And I have zero obligation to pay for their product, promote their game, or play it.

That is a silly argument and you know it. If Riot is tired of having customers, then they can just lose them.

EffectFXDec 23, 20142 votes

Correct.

It's not. Riot is not obligated in the slightest to talk about a single detail of what they're going to do or how they're responding to a situation. Normally they do, but they don't have to.

Riot HAS acknowledged they're aware of the firewall issues and the log-in issues the other day, they just didn't go into detail.

FiorinolDec 23, 20144 votes

{quoted}

Correct.

It's not. Riot is not obligated in the slightest to talk about a single detail of what they're going to do or how they're responding to a situation. Normally they do, but they don't have to.

Riot HAS acknowledged they're aware of the firewall issues and the log-in issues the other day, they just didn't go into detail.

And that is fine. However, after a long amount of time, customers might want a "Hey, we're working on it, it's taking longer than we planned" or anything of that nature. Riot offers a service, even if it's free, there are other free products people can go play other than League, and some people spend money on said service. You can always argue that skins/wards/champions/whatever are complementary, but you can't use them at all when you are unable to use the service.

HorrowDec 24, 20142 votes

{quoted}

They have zero obligation for communication, the vast majority of player/dev interactions over forums is completely voluntary.

Unless they want to brag about how they interact with the community. Which last I check, was something Riot wanted to be.

Silver5arumanDec 24, 20141 votes

I've been equating EA and Riot for the past year... When have they recently prided themselves on being player focused?

JunkοDec 23, 20146 votes

They also acknowledged that nobody wants the new Cass rework and aren't doing shit about it

EffectFXDec 23, 20143 votes

Except for recent changes that disproves that.

JunkοDec 23, 20144 votes

Nobody wants the passive stacking mechanic or all the power budget in her E. What did Riot do? Add 100 more stacks to the passive AND made her E amplify her poison damage so now it's even MORE powerful than it was before while Q and W are useless without her E.

Also making her viable =/= making her a poison mage like everybody wants

EffectFXDec 23, 20143 votes

aren't doing shit about it

Still false.

chide da junglerDec 23, 20143 votes

What do you think they have to say that you dont already know? There are technical problems they are working on. Do you want to see the exact code that needs to be tweaked? before and after pics of server hardware being replaced?

find something else to do and stop your false indignation.

UelegyDec 23, 20143 votes

It gets to "logging on...." and that's it, then it errors out with that it can't connect to the pvp.net server. So i guess no more LoL for me, back to skyrim.....

YfrappefortDec 23, 20142 votes

Also, spectator and pre game chat often not working. Oh, and post game chat frequently not loading after game.

Noble ŁieDec 23, 20142 votes

I'm so angry at riot for this happening AGAIN! I personally have spent quite a lot of money on this game, more to support it than to just have more stuff, and I know so many others who do the same, but Riot still can't afford to even have working servers?! i spent 8 hours trying to log on after the crash, and the days after have had such horrible ping lag this game is unplayable. I actually lost a solo queue game because the entire game crashed and it was counted as a leave. Not to mention I was stuck staring at the reconnect screen for 20 mins because i needed to reconnect to a game that wasn't happening. :/ Rito pls stop, or I personally am quitting League and playing Smite or something, because this is just stupid. Riot really seems to not give a shit about it's ever so loyal customers.

JunkοDec 23, 20142 votes

I remember when this happened for 90% of Season 3 on EUW, and NA players didn't give a single fuck and said it was their problem.

Blue Moon WolfDec 23, 20142 votes

also connection errors at log in... that sacred the crap out of me because I thought I was the only one with that specific issue and started to think it was a problem on my end when riot said they fixed everything.

Iceman0wnageDec 23, 20141 votes

yeah i cant even log in now....just freezes saying loggin in...for about a hour now

DWT12345Dec 23, 20141 votes

christmad break?

SaiannaDec 23, 20141 votes

Fyi: EUNE has same problems.

MrSlowDieDec 23, 20141 votes

it's called "Lost Xmas"

RespaktDec 24, 20141 votes

I play dota 2 and league and almost every dota game I have tried to play the server disconnects everyone. In league I get bad frames per second some times so don't go blaming cheap servers. I am sure the are working on a solution it doesn't matter if they tell us they are.