"If changes don't feel like big gains to players, those changes are missing the mark"

... and yet, we're completely unwilling to ever revert or reassess them despite overwhelmingly negative feedback.

This has been the pattern. On the PBE, Cass's rework was met with almost unanimously negative feedback. It was pushed through with the promise that Stashu would do a followup, and that never happened. Even today, Cass is barely viable and riot refuses to respond to any threads about her.

Mordekaiser's rework was hated by both mord players and non-mord players. Shoving a melee fighter bot created feast and famine where mord could only get ahead by stupidly unfair advantages, while having the dual effect of ostracizing mord players who actually liked him. Riot has pledged to reexamine him, but they keep saying it's a focus on duo lanes, even though players hate how he functions in a duo lane.

Karma's rework (particularly the art and direction) have been pretty disliked by most players. Shield-bombing has been taken away, fans were completely removed from her design (for no particular reason) and her art has been changed from a conservative, peaceful leader to an over sexualized, generic generalist. Players who never knew original karma are generally okay with it, but even after all this time, there's still a pretty dedicated group that misses her old design because it was basically gutted and thrown out without preserving anything that players actually liked.

Fiora's rework, (which the article that I quoted was about) was rejected (by riot's own admission) by almost everyone in terms of the art and design. Riot could've easily kept the old model and almost all of the old animations, which the players liked better to a huge degree. But they didn't. They steamrolled ahead with their own model and made very slight, almost unnoticeable changes just so they could claim they were listening. Even from a gameplay perspective, Fiora had her moment in the spotlight when she was OP, and then has basically been a non-entity ever since, because her new kit is (aside from her W) largely unsatisfying and spends too much of her power budget on an AOE heal rather than focusing on her duelist thematic. She still feels unhealthy due to her ability to shred tanks, and (in my opinion) is every bit as lacking in fallback patterns as she was before her rework.

I'm sorry, but the fact that Riot is constantly making statements about how they listen to the playerbase is extremely frustrating to me. We, as a playerbase, have rejected certain changes vehemently, and to that, all we've gotten is a deaf ear. I understand that sometimes changes need time to accept and to polish, but everyone makes mistakes. Some of the reworks you guys have done are filled with them. So don't say that you care about the playerbase's opinions unless you're willing to revert changes that are hated by the playerbase.

*Edit: There are more examples than the ones I brought up. These are just to serve a point.

*Edit 2: When I mentoned Karma being over-sexualized, I was mostly referring to her splash art.