Ok Riot WTF, when are you going to address this GAMEBREAKING BUG

SwiftKitten88·May 16, 2018·52 votes·18,595 views

Not even the patch notes address this, riot what are you doing. just TELL us your working on a fix or "you haven't pinpointed the problem yet" or SOMETHING

and for those unfamiliar this bug #IT LITERALLY PREVENTS YOU FROM BUYING ITEMS https://boards.na.leagueoflegends.com/en/c/bug-report/qyiosgtA-gamebreaking-bug-cant-buy-items THAT PRETTY FREAKING GAMEBREAKING!!!

and yet we have no ranked disable.. no rune disabled.. no items disable..

not even a freaking acknowledgement from riot that his is happening this is on the same tier as the hack. (you may remember spawning turrets with his Q during that bug)

luckily for me, MY game i had it in was UNranked... other people are losing RANKED game because WE CANT BUY ITEMS!!

HOW CAN YOU NOT ADDRESS THIS?

THIS ISN'T PBE, THIS IS LIVE!!!

and now we have a new patch notes that don't even talk about it being fixed or even known or anything.

PLEASE FOR THE LOVE OF GOD (and I'm Atheist) TELL US THAT YOUR LOOKING INTO THIS!!!!

Because all we know is it has something to do with support and normally effects those how tend to use .

39 Comments

RiotRiot MapleNectarMay 16, 201837 votes

We're definitely looking into this, and have had teams hammering away to try to get a repro case for us, but we've turned up empty so far. I put out a call for help on Twitter last week which unfortunately didn't yield results other than people expressing that it happened to them and with rough potential repro steps which didn't end up being consistent.

We know that the actually occurrence of this event is super low, but do know that when this happens it's incredibly painful and impactful to your game. Anytime the way you fix a problem is to reboot your client in the middle of the game something is definitely wrong. We're working on it, and will fix it as soon as we can.

GalgerahnMay 16, 20183 votes

[{quoted}](name=Maple Nectar,realm=NA,application-id=3ErqAdtq,discussion-id=Ej495V1w,comment-id=000f,timestamp=2018-05-16T19:32:36.241+0000)

We're definitely looking into this, and have had teams hammering away to try to get a repro case for us, but we've turned up empty so far. I put out a call for help on Twitter last week which unfortunately didn't yield results other than people expressing that it happened to them and with rough potential repro steps which didn't end up being consistent.

We know that the actually occurrence of this event is super low, but do know that when this happens it's incredibly painful and impactful to your game. Anytime the way you fix a problem is to reboot your client in the middle of the game something is definitely wrong. We're working on it, and will fix it as soon as we can.

Alright sir. Here's when I noticed this. It was when I opened my shop, bought something and hit escape immediately after to close it, rightclicked > realized I goofed > Pressed S > then pressed P (or O, or whatever the HOTKEY is) to open my shop > Undo > buy correct item > Shop doesn't register the change, but my gold purse does.

The shop registers the bug, not the client. The client's gold value, as well as purchaseability of tiems and server both correct the bug in my case; however the client VISUAL does not correct it.

It's a VISUAL bug in my case.

I was buying frozen heart, I need X gold, bought a second warden's mail, > closed shop with esc > oops > S key > P(or o) key > I didn't have enough for frozen heart, so after I pressed undo, and had 1900 gold on the SHOPS' IMAGE of Frozen heart (you know from cost because I had parts of the item)

when I go back into the shop, immediately, I noticed pricevalues didn't change. I was like "wat."

So I rightclick frozen heart; the game registered that I had 2100 gold (combination of my prior gold from second purchase of wardens mail, and then subsequent undo of it.) SO from THERE ON even though my GOLD POOL WAS TICKING (200, 201, 203, 204,) you know. (yes I skipped 202 on purpose.) the SHOP ALWAYS. ALWAYS. registered me as having 2100 gp. I would try to buy an item and it wouldn't work.

Moving forward I hold alt and click Frozen heart "You need 300 g for this item" (or whatever) "Okay, so my shop is bugged, I just have to alt-click to see if I have the gold. Sucks, but whatever."

wish I could have recorded it for you.

In short, gold was correct, values were correct, shop was confused as if I had gold that I didn't and when I tried to pay, the shopkeeper is like "lolwut. You're broke, go away." - "Well, how much do I need" - "dude, did you not count your money?!" .... ".... n... Nope! :D I'm bugged!" ".... 1400 gold to purchase sunfire cape." "So I can get bamis?" " Yep." and bought it. <- my mind really fast when going "wtf is going on??"

Also, I went REALLY fast, probably 350 APM on the shop. (I'm an old game called GunZ player, where you need about 650 APM to actually be decent at the game)

I believe it's related to the new thing that came out that has to do with "if you sell an item, too quickly!!" and then the shop freaks out.

[slayer-jinx-wink] hope this helps!

ZerenzaMay 16, 20181 votes

Apparently it also happens when you complete a quest with certain Support items, the shop won't let you buy items afterwards.

AirKingNeoMay 16, 20181 votes

you could fix the 100% occurrence "kayle's E splash does not apply Hunter's Talisman's passive" bug

only been 6 months.

SwiftKitten88May 16, 20184 votes

[{quoted}](name=Maple Nectar,realm=NA,application-id=3ErqAdtq,discussion-id=Ej495V1w,comment-id=000f,timestamp=2018-05-16T19:32:36.241+0000)

We're definitely looking into this, and have had teams hammering away to try to get a repro case for us, but we've turned up empty so far. I put out a call for help on Twitter last week which unfortunately didn't yield results other than people expressing that it happened to them and with rough potential repro steps which didn't end up being consistent.

We know that the actually occurrence of this event is super low, but do know that when this happens it's incredibly painful and impactful to your game. Anytime the way you fix a problem is to reboot your client in the middle of the game something is definitely wrong. We're working on it, and will fix it as soon as we can.

Thank you for this response, i greatly appreciate you have acknowledged this bug, and even more so the insight you have provided that you are having trouble reproducing it. this not only gives people like myself reassurance that you are doing everything u can to fix this but it mean we as player could still provide useful data to try to fix this.

So you have my thanks for your response.

and now to you my forum members, riot seems to have trouble reproducing this. lets see if we solve that for them. I hereby challenge everyone reading this, find a way to reproduce this, because it about damn time this community did something to try to help fix things rather than just point them out, and complain.

We now have that power. we can actually help them with something they need help with.

#SO LETS DO THIS!!!

ShadowGlaive213May 17, 20181 votes

Can we confirm that it's support item quest related and/or whether it's a specific support item? It has only happened once for me when I was playing support Lux and I did have a quest completed for Frostfang, but my immediate thought was not that it was an issue with my support item but an issue with the shop registering current gold and/or items because I had components for Oblivion Orb but it was grey and would not let me buy it for less than the 1500g that I did not have (I could however sell my components for the gold and buy Oblivion Orb, undoing sales did not fix the bug, though I did not try selling my support item b/c I was concerned whether it would reset my quest or not and I was in ranked). The issue persisted when I came back to finish Morello, but items like Void Staff were highlighted as purchasable with gold I did not have but I could not actually purchase the items.

https://i.imgur.com/RbcSPJc.jpg

SwiftKitten88May 17, 20181 votes

{quoted}

Can we confirm that it's support item quest related and/or whether it's a specific support item? It has only happened once for me when I was playing support Lux and I did have a quest completed for Frostfang, but my immediate thought was not that it was an issue with my support item but an issue with the shop registering current gold and/or items because I had components for Oblivion Orb but it was grey and would not let me buy it for less than the 1500g that I did not have (I could however sell my components for the gold and buy Oblivion Orb, undoing sales did not fix the bug, though I did not try selling my support item b/c I was concerned whether it would reset my quest or not and I was in ranked). The issue persisted when I came back to finish Morello, but items like Void Staff were highlighted as purchasable with gold I did not have but I could not actually purchase the items.

https://i.imgur.com/RbcSPJc.jpg

what i noticed in my game also as support lux (3 days ago) was i had sold an item (the red pots at like 14:22 or w/e that was in the match history) it could be related to that, maybe selling an item triggers it, in conjunction with some other thing. i had to see the pots to make room

it first occured when trying to complete ardent.

or i could have somthing to do with having an full inventory when trying to purchase idk... thats was the lastr thing i remember before my mind was torn away with "WTF why cant i buy my item"

ShadowGlaive213May 17, 20181 votes

I just noticed looking at the screenshot again that it said I wasn't allowed to buy potions/already have 5 in inventory when I didn't. It's kind of unfortunate that I didn't see this post til we got the new patch or I would've looked to my replay as a guide (also got nudged off match history by 2). idk when replays get erased but Rito if you still have it around it's a Ranked Flex Game same IGN on LAN server May 9. I'm not sure how accurate it is but this is what OP.GG has on what I did that game if anyone wants ideas for recreating the bug (I don't recall ever buying a mana crystal by itself but I guess it's possible and I don't think it includes undos, did not leave base with 2 morellos, though perhaps that could be part of the problem).

https://i.imgur.com/Y5ts00R.jpg

Also says completed support item quest somewhere around 10min if that's relevant.

The Bad TouchMay 16, 20181 votes

[{quoted}](name=Maple Nectar,realm=NA,application-id=3ErqAdtq,discussion-id=Ej495V1w,comment-id=000f,timestamp=2018-05-16T19:32:36.241+0000)

We're definitely looking into this, and have had teams hammering away to try to get a repro case for us, but we've turned up empty so far. I put out a call for help on Twitter last week which unfortunately didn't yield results other than people expressing that it happened to them and with rough potential repro steps which didn't end up being consistent.

We know that the actually occurrence of this event is super low, but do know that when this happens it's incredibly painful and impactful to your game. Anytime the way you fix a problem is to reboot your client in the middle of the game something is definitely wrong. We're working on it, and will fix it as soon as we can.

Had it happen to a Duo sup buddy 2 games running. Had to reconnect on Leo to shop.

Pacattack25May 17, 20181 votes

This recently happened to me - I have a TON of screenshots for a game- where do you want em

Fisher No ChainsMay 16, 20188 votes

It's something related to support gold items and their quests. Once you finish your quest, sometimes the shop just doesn't allow you to buy a completed item and/or shows it at full price despite having some of its components in your inventory. Relogging the match fixes this issue apparently; also, it doesn't always happen for some reason.

DemainaNyxMay 16, 20181 votes

I've seen this before where items are at full price while I have components, but normally selling and undoing the sell fixes it for me.

DeathBurstMay 16, 20181 votes

I've had this twice, but it was never actually blocking. Just select a couple random items in the shop and coming back to the item I actually wanted it was working all fine.

Praetor NotoriasMay 16, 20181 votes

That one's easy to fix. Sell the support gold item, buy something else, and then undo it all and the quest should update.

LTK KoRoMay 16, 20186 votes

One of the Rioters tweeted like a week ago about this issue. They're still trying to pinpoint what's causing that, because they don't have a clear data. They're working on it, calm a bit please.

HethaleanMay 16, 20182 votes

[{quoted}](name=LTK KoRo,realm=EUW,application-id=3ErqAdtq,discussion-id=Ej495V1w,comment-id=0006,timestamp=2018-05-16T07:26:27.593+0000)

One of the Rioters tweeted like a week ago about this issue. They're still trying to pinpoint what's causing that, because they don't have a clear data. They're working on it, calm a bit please.

To be fair, a week of ranked games getting messed up because you cannot buy items is a bit much to let slide by without some sort of disabled. It pretty much guarantees one side losing. If your support can't finish items, that's a major major issue.

Deez CritsMay 16, 20182 votes

To also be fair, the OP is screaming and crying for Riot to "TELL US THAT YOUR LOOKING INTO THIS!!!!" and they have (even though not directly on the League website).

Also, you're exaggerating if you're saying a "week of ranked games" since not every game has this bug. No one isn't going to come write a post on the boards saying "Hey, everything is working fine!" Thus, while we may see plenty of posts from people experiencing the bug, how common is the problem exactly?

HethaleanMay 16, 20182 votes

[{quoted}](name=Deez Crits,realm=NA,application-id=3ErqAdtq,discussion-id=Ej495V1w,comment-id=000600000000,timestamp=2018-05-16T12:54:12.897+0000)

To also be fair, the OP is screaming and crying for Riot to "TELL US THAT YOUR LOOKING INTO THIS!!!!" and they have (even though not directly on the League website).

Also, you're exaggerating if you're saying a "week of ranked games" since not every game has this bug. No one isn't going to come write a post on the boards saying "Hey, everything is working fine!" Thus, while we may see plenty of posts from people experiencing the bug, how common is the problem exactly?

A week of ranked games isn't countered by not every game has it. There's been a time span of a week where ranked games have had this issue (hence the week of ranked games). I'm not sure how common it is. I admit the ... distressed verbiage used here is less than helpeful.

Deez CritsMay 16, 20181 votes

If you don't know how common it is, why would you propose disabling it as the correct solution? Is it really worth disabling if it only happens in 0.01% of games, hypothetically? I'm not sure how common it is either, but clearly the verdict is that it is not common enough to mandate disabling ranked and upsetting players trying to climb. Especially when the issue affects (apparently) a small population.

I'm giving Riot the benefit of the doubt because I've played a handful of normal games this past week and I haven't had any supports show that they had the bug (whether by disconnecting or by chat), so it's either a rare case or there's a commonly known/simple solution as others have mentioned. Again, we see plenty of awareness of the problem on the boards but it's hard to tell how big the problem is in the grand scheme of games being played.

I'm not really here to discuss semantics, we can agree that I would word that statement differently especially under the context of disabling queues.

Emo TwinkMay 16, 20185 votes

I had it in ranked playing morgana, and couldnt even buy my zhonyas..

Athenes LuluMay 16, 20184 votes

Riot is still trying to find out the source of the bug.

One of them asked around on Twitter almost a week ago, and I'm guessing we haven't had results yet.

Total EclipseMay 16, 20184 votes

This happened to me lol. Im not 100% sure, but i heard selling the support item and buying it back fixes the issue. Might wanna try doin it with the item ur tryna buy too.

Tahminatrix May 16, 20182 votes

I had this happen to me before, we lost a ranked game because enemy was doing baron while our support was dc`d trying to fix the issue.

NyarlathοtepMay 16, 20182 votes

Small indie company.

StriginaMay 16, 20182 votes

Because all we know is it has something to do with support and normally effects those how tend to use .

It affects all supports. Had the same problem with Brand support yesterday.

koshkyraMay 16, 20182 votes

I was just playing zyra and i had 1022 gold and couldnt buy item 3114 because it was grayed out in the shop (it costs 800) for like a full 2.5 minutes

For that matter, EVERY item in the shop was grayed out that i could afford.

Summonah12369May 16, 20181 votes

Weird, I've never experienced that problem before.

Bondage BunnyboyMay 16, 20181 votes

Yeah I've had this a few times. Was forced to relog to fix it, and subsequently lost any advantage I previously had due to waiting for the game to reload.

French CourtesanMay 16, 20181 votes

If you buy ardents, you pretty much deserve to loose. So I dont care.

koshkyraMay 16, 20182 votes

{quoted}

If you buy ardents, you pretty much deserve to loose. So I dont care.

This isnt the thread to be salty in, its literally a bug thread

French CourtesanMay 17, 20181 votes

I dont care. Ardents censer should be removed all together. Maybe its just how riot balances enchanters. By bringing down the win rates to heatlhy 53% with 15%+ pick rates, by literally disabling you to buy anything but censer. Sounds pretty fair to me to be honest.

WisteriåMay 16, 20181 votes

I've been having the same issue lately and I thought it was just me. The workaround I found for it is to sell the components of the item and buy it back in full. I figured it out after trying to buy lich bane several times on Sona and getting frustrated after I couldn't purchase it. Hope this helps until they fix it!

HethaleanMay 16, 20181 votes

Well .01% is clearly an exaggeration. I'm not sure if it is clear that that is the verdict that it is that uncommon. Reading the posts some people have experienced it multiple times. People have seen it in games where it didn't happen to them but an ally. I've seen it at least 2 times in my games. Then again, I don't play a terrible amount.

That being said they've disabled rare game breaking bugs before (Xerath comes to mind where only 1 or two people were using it). They've disabled champions that could exploit even though only 1 person was doing it, so extremely extremely rare, but they disabled it. Then we have to have a consensus on how rare it needs to be before action has to be taken? Not sure. It's all just speculation, but it is really game breaking to not be able to buy items.

I'd probably word it differently too, but it is an extremely #FeelsBadMan moment.

Deez CritsMay 16, 20181 votes

Well the 'exaggeration' was for a hypothetical situation; it was mostly a rhetorical question. Nonetheless, the stance on Riot's end appears to be that the bug isn't prevalent enough for them to disable ranked. We can't really delve into how common a problem has to be before Riot hits the red button, but it seems like the problem isn't common enough by their standards. I'm just hoping players have been reporting the bug as they encounter it so that Riot has a good estimate of how many games are being affected. For all I know, I could be lucky not to have any teammates with the bug!

Xerath's bug was an exploit that could be reproduced consistently. The problem with an exploit is that it provides an unfair advantage to those who use it (and their teammates, I suppose, though they are random) and, as word spreads of the exploit, other players will also abuse it if they find out how to do it since they know there's a method to reproducing it.

The shop bug, on the other hand, is randomly affecting players. Regardless of if you are the support or not, it's going to affect the effectiveness of both teams. Sometimes, you're part of the team with the bug. Sometimes, the enemy is the one with the bug.

I agree; I think everyone can agree that not buying items is a major problem.

HethaleanMay 16, 20181 votes

[{quoted}](name=Deez Crits,realm=NA,application-id=3ErqAdtq,discussion-id=Ej495V1w,comment-id=000d0000,timestamp=2018-05-16T16:18:41.843+0000)

Well the 'exaggeration' was for a hypothetical situation; it was mostly a rhetorical question. Nonetheless, the stance on Riot's end appears to be that the bug isn't prevalent enough for them to disable ranked. We can't really delve into how common a problem has to be before Riot hits the red button, but it seems like the problem isn't common enough by their standards. I'm just hoping players have been reporting the bug as they encounter it so that Riot has a good estimate of how many games are being affected. For all I know, I could be lucky not to have any teammates with the bug!

Xerath's bug was an exploit that could be reproduced consistently. The problem with an exploit is that it provides an unfair advantage to those who use it (and their teammates, I suppose, though they are random) and, as word spreads of the exploit, other players will also abuse it if they find out how to do it since they know there's a method to reproducing it.

The shop bug, on the other hand, is randomly affecting players. Regardless of if you are the support or not, it's going to affect the effectiveness of both teams. Sometimes, you're part of the team with the bug. Sometimes, the enemy is the one with the bug.

I agree; I think everyone can agree that not buying items is a major problem.

Bugs typically don't randomly affect players. It's more like we do not know the steps to reproduce the issue. Hopefully like you said people are reporting it as it happens so that picture fills in. I'm a developer, and not knowing how to reproduce a bug really makes it difficult to pin down and fix.

Deez CritsMay 16, 20181 votes

True, the bug itself isn't random (there must be some in-game trigger or series of events to cause it), but I can't really think of a better term to describe how it affects games. Since no one is sure what causes it, you can only play naturally and hope it doesn't happen. I'm sure there are some correlations and trails to follow (i.e. which support items experience the bug most, which champions, etc.) but it seems like the water is still muddy.

I am not a developer, but I'll definitely agree that it must be a pain in the butt!

SwiftKitten88May 17, 20181 votes

{quoted}

Well .01% is clearly an exaggeration. I'm not sure if it is clear that that is the verdict that it is that uncommon. Reading the posts some people have experienced it multiple times. People have seen it in games where it didn't happen to them but an ally. I've seen it at least 2 times in my games. Then again, I don't play a terrible amount.

That being said they've disabled rare game breaking bugs before (Xerath comes to mind where only 1 or two people were using it). They've disabled champions that could exploit even though only 1 person was doing it, so extremely extremely rare, but they disabled it. Then we have to have a consensus on how rare it needs to be before action has to be taken? Not sure. It's all just speculation, but it is really game breaking to not be able to buy items.

I'd probably word it differently too, but it is an extremely #FeelsBadMan moment.

i 100% agree, but i think part of the issue is, if they don't know what is causing it.. how can they know what to disable? other than disabling ranked entirely.

Fondling GemsMay 16, 20181 votes

Not sure if they posted on the boards somewhere (They probably responded to at least one of the report a bug posts) but I can confirm they are working on it and it is a priority for them, they just aren't sure what is causing it yet (or at least last time I heard).

A Rioter mentioned it on the Boards Moderation Discord a little while back and was asking for anyone to send in replays of games where they got the bug so that they can try and narrow down the issue.

Might have actually been in the moderator chat now that I think about it, I don't really remember. (As a former boards moderator I still have access to the moderator's private off topic chat and I think it might have been in there instead of in the main chat, I think they were responding to a non-mod though so it was probably in the the main chat.)

Anyways it would be nice if they made a megathread for it or something, but I can confirm they are working on it.