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They do not look here

The Ecdysiast·3/3/2015, 6:13:13 AM·3 votes·1,949 views

I have seen several discussions and emails back from the Support team stating that Rioters are not required to look at the feedback on the boards. They do not come here as part of the job and do not need to take anything here seriously, save for skin ideas that they want to put in and then not give credit for. Send emails to support regarding this matter:** The Boards are apparently not for discussion with the Rioters who actually have control over the game and that that makes no fucking sense.**

Maybe if we get enough, they'll actually have the employees look at customer feedback instead of screwing us all over. Edit: I've received emails directly in response to my sent ones stating that they can't "force" Rioters to come to the boards. Since, you know, they totally aren't employees and employees totally don't have to listen to the bosses on matters that would have massive benefit. LOGIC=9001.

I don't hear much about companies getting a bad rep from listening to the consumers.

8 Comments

disregardable3/3/2015, 6:13:59 AM1 votes

Riot doesn't discuss game balance. They just dictate it. Get used to it fast or just stop playing.

Hirok03/9/2015, 1:18:42 AM1 votes

Rioters have limited fields of experience in which they work. They aren't all champion designers or gameplay at all. They also do occasionally check forum posts, which there happens to be A LOT of. So don't expect every topic to get attention. Especially don't expect serious topics to get attention, because Rioters do not like to speculate about things that aren't a part of their field, and do not like to make any promises (that could be broken or delayed) or statements that could be seen as an admission of guilt or credit (which could be used against them later). Also, being an employee means you agree to certain tasks for certain compensation. It does not make you a slave. You do not have to do anything outside of your job, and their job doesn't include being a forum mole.

I like this Argentina talk though. Interesting...