Does Riot want to die? (Not a death threat)

46104328_DEL·Aug 6, 2015·5 votes·1,269 views

No, really. Between their awful refund policies, their garbage customer support, their endless lies, their people in the company that are just awful to the fans (Opeli, don't think I've forgotten about you), the refusal to listen to the customers, even on PBE, a place MADE so they could hear the customers, ignoring two modes, and the people who play them, the removal of the lore that made them special (Kudos to the current event, but JoJ and the old IoW and such set them apart from DOTA, which was just "fite because."), and now the utter ruination of several fan favorite champs, as well as to an entire play-style (RIP Tanks.)...

Riot, you guys know you can just...like, quit, right? You can leave with dignity.

Feed me with your downvotes, fools who won't read!

28 Comments

StratAug 6, 20155 votes

Yep, I read your post and downvoted it anyway. Calling people who disagree with your point of view fools in advance is a pretty immature thing to do.

awful refund policies

I don't see a problem with their refund policies - they give you three refunds when by all rights they don't need to give any.

garbage customer support

Customer support in my experience has been responsive, and any reasonable request I've made has been fulfilled.

endless lies

Care to list some of them?

awful to the fans

An exaggeration. If you can name more than a few occurrences I'd be impressed.

refusal to listen to customers... on PBE

A Rioter explained why the PBE is only lightly considered - the environment is too small, people don't play seriously, often AFK and the majority of players are low Elo on their mains and so they don't understand the basics of the game.

the removal of the lore that made them special

Personally I play games for gameplay. If you want good story writing, read a book, watch a show, or play an RPG/adventure game.

now the utter ruination of several fan favorite champs

Exaggeration. People claim this about many remakes, and then they grow to accept it and realise it's really not that bad of a change. Especially when Riot buffs/nerfs them to weak their power levels.

MafdetEgyptAug 6, 20151 votes

{quoted}

Yep, I read your post and downvoted it anyway. Calling people who disagree with your point of view fools in advance is a pretty immature thing to do.

The fools are those that didn't read. XD Most people judge by the title and move on, so it's to be expected. I'm pretty sure that you can read, disagree with it and not be a fool, as you've shown.

46104328_DELAug 6, 20151 votes

{quoted}

Yep, I read your post and downvoted it anyway. Calling people who disagree with your point of view fools in advance is a pretty immature thing to do.

I don't see a problem with their refund policies - they give you three refunds when by all rights they don't need to give any.

Customer support in my experience has been responsive, and any reasonable request I've made has been fulfilled.

Care to list some of them?

An exaggeration. If you can name more than a few occurrences I'd be impressed.

A Rioter explained why the PBE is only lightly considered - the environment is too small, people don't play seriously, often AFK and the majority of players are low Elo on their mains and so they don't understand the basics of the game.

Personally I play games for gameplay. If you want good story writing, read a book, watch a show, or play an RPG/adventure game.

Exaggeration. People claim this about many remakes, and then they grow to accept it and realise it's really not that bad of a change. Especially when Riot buffs/nerfs them to weak their power levels.

No, you misunderstand. You read, and you disagree. More power to you dude. I don't expect everyone to agree, I expect some well thought disagreements, such as your own, some Riot fanboys, and some who just want to down vote because they think my last comment is funny. It only applies to people who don't read. Onto your post.

While yes, they don't NEED to give us a refund policy, we don't NEED to spend money on them. Offering a good refund policy is a method to make your customers feel safe, and appreciated.

Customer Support is always responsive, absolutely, but always with a copy posted page strait out of their manual. I've put in tickets several times and gotten speedy responses every time, but always with the exact same two or three messages. Like, down to the letter. It's not hard to be fast when your response is ctrl-C, Ctrl-P.

Gladly! They've said they were seperating lore and game. They've said they weren't going to nerf Garens silence. They've said how they didn't want champs to feel like they HAD to go into a single lane. I've had people argue that Riot "changed their minds", but no. You change you mind by telling people so BEFORE you do an action contradictory to your words.

I admit this is a bit of an exaggeration, but the fact is, when Opeli treats the fans badly, even if it's so much as an offensive joke, the company should respond. They did nothing, at all. To me, this is them encouraging this behavior.

Yes, that's why PBE is lightly considered...in balance. But when it comes to bug fixes, many players catch bugs that are outright ignored, like Fiora's now.

I agree, I play MOBA's for gameplay. But having the lore set them apart, there is no arguing this. I'm not saying it was good or bad.

And no, Skarner's rework, as well as Nidalee's are both complete destruction. And that's gameplay alone. I'm not even talking about ruining champion identity. I can't speak for anyone else, as I don't know anyone who plays Garen, Darius, or Morde.

redniwediSAug 6, 20154 votes

I read it and still feel like downvoting. What does that make me?

46104328_DELAug 6, 20153 votes

{quoted}

I read it and still feel like downvoting. What does that make me?

Someone who disagrees with me. More power to you.

MafdetEgyptAug 6, 20152 votes

{quoted}

I read it and still feel like downvoting. What does that make me?

A strange person, I guess? Feel free to disagree, it's what makes a discussion, well, a discussion.

TrylobyteAug 6, 20154 votes

{quoted} Text!

I came, I read, I downvoted. As seems to be the trend.

Between their awful refund policies

I remember the old days where we didn't have refunds. A limited refund policy encourages people to look and research before they buy rather than buy randomly and just refund it if they don't like it for some stupid reason. 'S why I always consult a model viewer before I buy a skin, or why I play a champion a few times on free week or talk to people I know main them before I buy said champion. Though the latter isn't really a problem anymore. Wouldn't argue if people wanted a little bit more from it, but what they have now isn't bad.

their garbage customer support

As someone with a lot of experience on both ends of the customer support spectrum, Riot is pretty good. They generally respond quickly if not always accurately, but canned replies are par for the course for any customer service system that has to deal with an enormous daily volume (and the canned replies are usually right, too). I haven't had any real issues with them.

their endless lies

This is why we can't have nice things. People take everything a Rioter says as a promise, even if they went out of their way to tell people it was in no way shape or form a promise. This is more than likely the result of a widely-exploited psychological flaw - People remember the line, but they don't remember the context or the source. It may be a dredged-up promise from a Rioter who hasn't worked there in years, it may be a misremembered statement from an off-hand comment that's been mistaken for a promise, it could be any number of things. This happens more often when the company tries to be open and informative, which is a great way of telling Riot 'If you tell us anything, we'll use it against you later.'

their people in the company that are just awful to the fans

Riot is manned by humans. Humans vary in their response to stimuli. And there's a very vocal segment of the fanbase that is horrible to them for no apparent reason. It makes sense, then, that some few people (Opeli) are going to respond both poorly and publicly to people telling them to commit suicide, making fun of their co-worker's death, or hoping their families get cancer and their house burns down (all things I've personally seen people doing regularly on these forums). Normally the less iron-skinned rioters just avoid the forums, but sometimes one of them makes it through and we get to see this sort of behavior at work.

the refusal to listen to the customers

Which customers? Riot's playerbase is so huge that anything they do will piss somebody off. The whole of the forums represent maybe 1% of the global League playerbase. So they can't really listen to all their customers since all their customers demand something different. Can't please everybody all the time.

the removal of the lore that made them special

Yeah, I'm sort of upset about that... or rather, I was. Riot's managed to convert me to their way of thinking on this one - Not having the IoW allows for the evolution of the main story in ways it never could have before. Burning Tides was a great example of something that could never happen with the IoW - The second Graves fired a shot at TF some summoner would've appeared to waggle his finger, tell him that's against the rules, and drag the both of them into time-out. Don't believe me? This happened to Malzahar and Kassadin on a personal scale (Karthus died but was revived off-panel like it was no big deal) and Demacia and Noxus on a regional scale (Months of buildup to the Kalamanda conflict that got shut down in seconds by the IoW). I'm still nervous about some of the upcoming lore revisions (especially Kayle and Morgana) but I do agree with their initial point that the IoW and its all-powerful summoners had become a limiting factor on the lore rather than a good centerpoint for it. It also means an end to the threads complaining about X champion not having a reason to join the League.

and now the utter ruination of several fan favorite champs

Uh... Who? Darius is regularly one of League's more-hated champions, especially when he's actually good. Garen is fun, but he's not one that sees a lot of play outside the newbie level because he's terrible outside the lane. Mordekaiser and Skarner are troll-picks at best these days - No serious player would ever pick them. And Fiora had a good-sized hatedom too.

as well as to an entire play-style (RIP Tanks.)

This was said last season, too. It didn't stick.-

46104328_DELAug 6, 20153 votes

{quoted} Well made argument.

I.... Actually have nothing I can say against this. Your points are all well thought out, and well argued. Bravo. Again though. People who don't read and downvote: Idiots. People who DO read and downvote: People with opinions. (Mostly)

Actually I do. Skarner is a beast when built and played right, I can attest to that. Edit: Not to mention a monsterous support with champs that depend on positioning to nuke, like Vayne. /Edit And I suppose I should drop the "now", as I also meant to include ones like Veigar and Zilean. Edit: Well, as my points have been refuted, after you respond, I'ma go ahead and delete this thread.

TrylobyteAug 6, 20152 votes

{quoted}

I.... Actually have nothing I can say against this. Your points are all well thought out, and well argued. Bravo. Again though. People who don't read and downvote: Idiots. People who DO read and downvote: People with opinions. (Mostly)

Actually I do. Skarner is a beast when built and played right, I can attest to that. Edit: Not to mention a monsterous support with champs that depend on positioning to nuke, like Vayne. /Edit And I suppose I should drop the "now", as I also meant to include ones like Veigar and Zilean. Edit: Well, as my points have been refuted, after you respond, I'ma go ahead and delete this thread.

No need to do that, really, though I am flattered by your response. You're allowed your own opinion on the topic - I can understand many of the points being bones of contention, especially the changes to champions. Champs like Skarner or Morde or, from older reworks, Cassiopeia, Veigar, and even years ago Karma may not have had a lot of players, but those players really did enjoy the champion and it hurt to see them get changed. This applies to the lore, too - There was a pretty big thing when Trundle's lore got changed with the Freljord event, and I cracked my share of Freljordization jokes at Narrative's expense back then. I remember campaigning for Riot to bring back the old Karma because I enjoyed her infuriating (for the enemy) bursty support playstyle a lot more than the current version. But time goes on, passions cool down, and we learn to adapt. I play Karma just as much now as I did then and she's still my go-to support when I'm not confident in my bot lane. She's just a little different now.

46104328_DELAug 6, 20152 votes

{quoted}

No need to do that, really, though I am flattered by your response. You're allowed your own opinion on the topic - I can understand many of the points being bones of contention, especially the changes to champions. Champs like Skarner or Morde or, from older reworks, Cassiopeia, Veigar, and even years ago Karma may not have had a lot of players, but those players really did enjoy the champion and it hurt to see them get changed. This applies to the lore, too - There was a pretty big thing when Trundle's lore got changed with the Freljord event, and I cracked my share of Freljordization jokes at Narrative's expense back then. I remember campaigning for Riot to bring back the old Karma because I enjoyed her infuriating (for the enemy) bursty support playstyle a lot more than the current version. But time goes on, passions cool down, and we learn to adapt. I play Karma just as much now as I did then and she's still my go-to support when I'm not confident in my bot lane.

No, I'm doing it for me. My anger (fueled by the Nidalee and Skarner nerfs) has cooled, and with you giving me more points of thought, so to has it on many topics, even the IoW, which I deeply cherished before. I still feel Riot should treat it's customers better, but, I suppose that is the nature of large companies. I don't make threads like this to bitch, I do it to learn and/or inform. And as I have learned, the thread serves no more purpose. Have a good night, sir or Madam.

Edit: On further thought, I'll keep it alive so I can return when one of these thoughts inevitably worms its way back into my head.

JubbinautAug 6, 20153 votes

I read. I'm still downvoting.

46104328_DELAug 6, 20152 votes

{quoted}

I read. I'm still downvoting.

Good for you! And your reward? TDC-Senpai notices you, just like you always wanted! Just for a second though. Sorry. Who are you again?

JubbinautAug 6, 20151 votes

Don't worry about it. I'm Nobody.

MafdetEgyptAug 6, 20151 votes

{quoted}

Don't worry about it. I'm Nobody.

....That's a Greek joke, isn't it? XD

JubbinautAug 6, 20151 votes

It is! Not that I'm Greek. I just really like Odysseus, and it seemed appropriate.

MafdetEgyptAug 6, 20152 votes

{quoted}

It is! Not that I'm Greek. I just really like Odysseus, and it seemed appropriate.

I had recently reread the Percy Jackson books, so I easily got the joke. XD

MafdetEgyptAug 6, 20152 votes

{quoted}

I read. I'm still downvoting.

At least you read it and disagreed instead of just the title, ha ha. =3

46104328_DELAug 6, 20151 votes

{quoted}

At least you read it and disagreed instead of just the title, ha ha. =3

So he claims. It's not hard to read the last sentence, ya know.

JubbinautAug 6, 20151 votes

Oh, I always read before I vote. Otherwise, how would I know what I'm voting for? I mean, what am I, a Party Member?

MafdetEgyptAug 6, 20151 votes

{quoted}

Oh, I always read before I vote. Otherwise, how would I know what I'm voting for? I mean, what am I, a Party Member?

Pfft. Well at least you aren't a Party Member?

46104328_DELAug 6, 20151 votes

{quoted}

Oh, I always read before I vote. Otherwise, how would I know what I'm voting for? I mean, what am I, a Party Member?

lol, Nice, and the wife is right, I missed the greek joke. I was expecting downvotes, and yeah, my reaction is a bit dick, but to be fair, that was basically a troll comment.

JubbinautAug 6, 20151 votes

A little bit, but I meant it playfully.

46104328_DELAug 6, 20151 votes

{quoted}

A little bit, but I meant it playfully.

Ah, damn text and it's inability to convey tone. I also enjoy the one guy who tried to argue my point has yet to respond...

MafdetEgyptAug 6, 20151 votes

Not to mention removing Tribunal and putting in an auto-system of punishing players, when that can, will AND have been abused on innocent players. A team of trolls can very easily get a player in trouble even if they have been super nice and polite. For what reason? "LOL CUZ WE CAN THX RI0T 4 REMOVIN TRIBUNALLLL"

Yay.