Why isn't Riot Games doing this?

So I'd like to share a little story about an experience I just had: I was playing Overwatch the other day, and all of a sudden, my connection to the game servers went completely bat shit. I continuously disconnected and reconnected for the remainder of the game (obviously our team lost). After the game ended, I reset my router, rebooted my computer and restarted the game, and my connection seemed sound. However, upon attempting to hop back into a competitive match, I found that I was suspended for the next few hours for leaving too many games. For some reason, because I kept disconnecting and reconnecting continuously, the game counted each leave as a separate event, resulting in roughly 10-15 leaves in a short window, which would normally justify such a suspension if not for the fact that this only occurred during a SINGLE game (note: I do not leave games normally, so I had not incurred penalties previously). Now, if this was League, I'd still be waiting for my support ticket to be answered, and when they finally got around to it, it would read something like

"we do not tolerate [insert toxic behavior here] and your [insert punishment type here] is entirely justified based on trends we have seen on your account (the evidence of which we will never show you). If you continue to [insert toxic behavior here], your account will be permanently banned. I will consider this matter closed."

However, because Blizzard is a company formed of actual people with actually measurable amounts of humanity, I submitted a request for live chat support. Within minutes, I was talking to an actual human at Blizzard about my specific issues. Not a single canned response was given, and after explaining the situation and after a couple of minutes of verifying my complaint, my ban was lifted. I was also very nicely explained the mechanism by which the punishments escalate and how to generate good standing for my account if I did incur penalties in the future (something that Riot Games actually refuses to do, and even has the gall to JUSTIFY not explaining).

My question is this: why the fuck does Riot not understand the importance of player support??? These automated responses are literally the fucking worst. I have had many legitimate issues with this game, and each and every time I file a ticket, I wait a week for an entirely canned response that simply forwards me to some FAQ page that has literally no answers for my particular issue. Why does Riot treat us like this? It's not like they can't afford to have a live chat support (in fact, I would be willing to bet that Riot Games has more money to put into League than Blizzard has to put into any of its individual games). So what's up Riot? Are you just that lazy, or do you just care that little?