It's a lie, that a million dollar game company shouldn't listen to its community
Just look at Digital Emxtremes or Grinding Gear Games. Both Warframe and PoE are free to play games with more than a million active players at peak, and yet they never fail to deliver and when rarely they do, they man themselves up and correct their misdoings ACCORDING TO COMMUNITY FEEDBACK.
Heck, in PoE they even let supporters design In-Game Unique items.
I believe Riot should a learn a thing of two from them.