Are there really other people awake at this hour? Timezones must be strong indeed, as it's 04:24 AM here. ^^
Wow. So, it "will be looked into if need for adjustment." Well, clearly the need for some such adjustment is present, else they should've understood you wouldn't have been making the request in the first place.
It may have been diplomatically written, but he might as well have said "we know what we are doing - now leave us alone." :/
It's such an annoying response and is the kind of answer I have come to expect from them. Even when they admit their own mistakes, like a technical bug or the pricing in the store, they won't come good on them. Especially not when they would've had to refund money (RP).
And speaking of their support, I have to make a new request on where all my other requests have gone - only one comes up (from 2 years ago), and even the ID in the above screenshot seemingly doesn't exist anymore. It all disappeared when the system with logging in with the LoL login was introduced.