Why Riot Games really is the most player-focused game company out there (server relocation topic)
League started about 6 years ago as a small, independent company making a MOBA with a dedication towards its player base.
Nobody could have predicted its growth, even across the USA, let alone the entire earth.
Do you know how hard it is to change servers just so the USA can play together, unified, and still have stable connection? Let's talk a little about what this entailed.
- **Redesigning the actual server infrastructure - ** This was fundamentally rebuilt so that you and I could have a more stable connections (though none is perfect). Not patching, not tweaking, rebuilding. Wow.
That's awesome.
- **Corroborating with several dozens of ISPs for pipelining the network - ** My gosh. For me, a player, Riot has gone out and met with my ISP so that I could have a streamlined route to the server. Same goes for all of you. This means that even if your ping is higher, it will feel lower because the connection is more stable. Optimization for everybody's connection.
That's awesome.
- **Server location - ** Moving to Chicago, so everyone can generally have ping around ~60ms, give or take (except Alaska and Hawaii; that will be addressed later, I hope).
That is awesome.
Doing something like this takes an incredible amount of dedication and work, and for no other reason than to help out the playerbase. THAT is customer support.
And best of all, while a second east coast server could have been easily implemented, splitting America in two, a central, single location was chosen for the sole sake of having our nation unified together in League.
I love it. Thank you.
Thank you for being patient with your community.
Thank you for answering all of our expectant questions.
And most of all, thank you for delivering.
Soon(tm) has now become Very Soon(tm), and I cannot ask for more.
