Trolls don't get punished but people who get understandably pissed at them do. K.
I get that toxicity is a huge problem in this game, and people flaming someone having a bad game, but getting chat banned for calling out trolls is a joke. First of all snowflakes, THERE IS A MUTE BUTTON. IF YOU ARE EASILY OFFENDED, USE IT.
Second of all, while you can mute a toxic player, YOU CAN'T MUTE THE 0/10 MID, OR THE 0/6 JUNGLER.
So Riot, maybe if you spent less time writing algorithms to chat ban people who are pissed about their teammates borderline inting or straight up trollilng, and more time writing algorithms so that people who win lane 90% of the time didn't get matched with people who go 0/10 in 20 minutes, YOU WOULDN'T HAVE A TOXIC COMMUNITY, AND PEOPLE WOULDN'T BE LEAVING YOUR GAME LEFT AND RIGHT.
TLDR; I have no problem with banning toxic players, but there absolutely needs to be a punishment for trolling, because right now the players that go 0/10 in ranked know they're going to lose the same or less LP as you, and you are more likely to be punished for being pissed at them.
How stupid do you have to be to not see how this is rewarding bad behavior, Riot?