Boards›Player Behavior

Black Alistar, King Rammus!!!!

LeagueL··503 votes·41,759 views

Hi All,

AT LAST, PROBLEM HAS BEEN RESOLVED AND ACCOUNT HAS BEEN UNBANNED.

HUGE HUGE THANK YOU TO ALL OF YOU THAT SUPPORTED, COMMENTED, UP VOTED, SHARED MY STORY WHICH IS A BIG PART WHERE MY PROBLEM WAS BEING NOTICED AND BEING SOLVED IN THE END, WHICH ONLY TOOK A MONTH, 8 TICKETS, MORE THAN 7 SUPPORTS AND A CRAZY THREAD THAT GOT BOOSTED UP BY ALL OF YOU, AND ALSO I GOTTA GIVE SOME CREDITs TO THE TITLE "BLACK ALISTAR AND KING RAMMUS", I THINK WITHOUT IT I DON'T THINK I CAN ATTRACT AS MUCH AS ATTENTION AS WITH IT, YOU GUYS AGREE WITH ME ON THIS ONE RIGHT. ANYWAYS, THANK YOU ALL.

THANK YOU ALL FOR ALL THE SUPPORT, COMMENTS AND UP VOTES, I AM NOT ASKING ANYONE TO BELIEVE ME. IT IS YOUR FREE WILL OF YOUR JUDGEMENT ON THIS. JUST GOT A NEW REPLY FROM THE SUPPORT AGAIN(LAST SCREENSHOT) AND AS YOU MAY GUESS, IT IS STILL THE SAME THING OVER AND OVER AGAIN. THANKS ROIT!!!!

This is going to be a bit long so be prepared, so apparently my account got permanently suspended for "sharing another player's personal information" which I have never done. My account got banned on a day where there was a login issue which I did not experience but I was normally playing and after a game finished my client crashed and was trying to log back in and a message pop up saying my account got permanently suspended and check associated email for more detail and I got nothing in my email or any notice anywhere. I have never got any warning or bans at all. My account is a closed beta account, so I have been playing since then, which contains rare skin like black alistar, king rammus, etc, and also accumulated over 90k IP because I was trying to save up to a 100k as a goal of my own. And then this happened. Here are all my tickets I have sent to roit support. Enjoy the story and let me know what you guys think about it.

https://s26.postimg.org/p6c1lj55l/image.png https://s26.postimg.org/aoeudjduh/image.png https://s26.postimg.org/focalhjh5/image.png https://s26.postimg.org/m3bbi5q6x/image.png https://s26.postimg.org/gt6cqv5y1/image.png https://s26.postimg.org/4ftijyg9l/image.png https://s26.postimg.org/x6qca0m3d/image.png https://s26.postimg.org/6zp5e23tl/image.png https://s26.postimg.org/a7tmr3q3d/image.png https://s26.postimg.org/4xonzt5uh/image.png https://s26.postimg.org/oxnnn374p/image.png

462 Comments

Slythion128 votes

What kind of support is this...notice how they didn't even say if you supposedly had given the personal information through the game or client, just that you may have. Surely saying the platform that you gave the information away on isn't infringing on privacy so why wouldn't they just say where you gave the information away from?

Even if you did give away information, this experience seems absolutely ridiculous

Schàdenfreude62 votes

I remember the days when companies actually cared about keeping their customers happy and they weren't just greedy for money. Pretty sad to see how society has devolved in some ways.

RiotdArtagnan54 votes

I'm just gonna be straight honest here:

We sucked.

And then we sucked again.

Here is what happened: We received an incredibly damning report supported by hard evidence of one player sharing personal information of another player in an effort to cause distress and harm. We take situations like this very seriously, so we reviewed the evidence and decided to ban this scumbag off the face of the Eart--League. We don't want miscreants like that apart of our community. So far so good! Yet, when we entered the players name in our account tools to ban them, we typed the name wrong. Not like we fat-fingered it, but sometimes lower case letters and upper case letters can look very similar to the naked eye, and we took the upper case "I" (i) as a lower case, "l" (L). This was the first suck: For some reason, we didn't copy pasta the name.

When you wrote into us LeagueL, our agents read your ticket, looked up your account, saw the ban notice, and took the time to double-check the original ruling. We take suspensions and punishments very seriously, so when it is challenged we fact check everything, and perform another investigation. Since the evidence is really damning, we made the same call that the ban was justified. However, none of the follow-up agents checked to make sure that the Summoner Name in the original report matched your Summoner Name. This is where we sucked again. (I legit tried for 20 minutes finding a damn .gif of this without success).

Keyru will respond to your ticket (#23351506) to talk to you more about this issue on a one-on-one setting and see what we can do to make this right. Without question, we are going to un-ban your account and make sure the right player has the full wrath of justice fall on their head.

As for the support agents who took part of this entire experience, we are going to do some internal investigation and take appropriate action.

A side note regarding some of the other commentary in this thread: Depending on the reason for the suspension, we don't always share the specific or exact details, especially when it pertains to sensitive/personal information. This is why this information was never directly disclosed in the ticket, as we try to protect the original party. If this evidence was specifically disclosed, it could cause retaliation. This case is a perfect example of why we have this policy. More specifically, if we identified where the evidence exactly came from, the next logical question is, "can I see the proof?", of which the answer is going to be "no". Not a very happy end which is why we don't give details of the evidence.

For this case, it all boils down to us messing up on the Summoner Name, nothing to do with the evidence itself.

GaleWinUnleashed8 votes

Well the important thing is that you get it right in the end. Now you know for sure that copy-paste is your friend.

Iesbian13 votes

Could this issue be solved in the future by using a font that better differentiates I and l? Maybe an in-house font that has some small (but noticeable) lines on the top and bottom of a capital i?

GaleWinUnleashed23 votes

I like how your name is an excellent example of the potential confusion between those letters.

Randomonium10 votes

While I understand your reasoning for not sharing specific or exact details you should strongly consider revising how much information you are willing to disclose. If you had provided this player with chat logs he could have easily identified that he didn't say that and may have been able to figure out that you had the wrong summoner. You guys do some great work but it only takes a few false bans for people to lose faith in the system. Being a little more open with information makes it easier to identify and quickly fix false bans rather than relying on your staff to be perfect.

LEEROY KLEDKINS52 votes

Your legal to view evidence regardless if your guilty or not (I don't know you in person so please don't take my confusion negatively)

Obviously real information like person's address, phone, ip, etc shouldn't be shown on the evidence because a person can easily just screenshot or download the details and send it to random people.

So the information should be erased but they should show proof in the chat or whatever goes on the client.

They clearly didn't read your messages and just went "Another guy crying over his banned account and he gave our pig faces money because we need more money for our fat faces. Blah blah blah not paying attention to this guy even though he said he doesn't want his account back but just wants proof of this information leak even if we censor it, we can do that we have the technology and knowledge to do this but fuck this guy lets never give him the evidence".

There could be a theory that someone might have messed with the client to trigger your account to get banned because your account has high value with your longevity and limited edition skins.

The staff that handled this matter have done such a piss poor job and should be punished for their sloppy work. They are ment to be paid to read your complaints and take the best action to sort out your problem (Which they didn't)

As I mentioned before "They clearly didn't read your messages".

On the support staff side i can imagine their team from around the world is mentally struggling to go through everysingle message. I recommend to Riot to hire more support staff and maybe a better pay with staff surveillance to make sure they don't slack off.

Regardless of what kind of person you are I'm powerless to convince companies to do what I request them to do, but we (everyone around the world) can only say our words and just hope we get heard.

But i do hope something good comes to you that can take your mind of this game.

Count Zubat46 votes

Upvoted, because it looks really suspicious and you seem to be believable. Wish you good luck and that some other Rioter looks into your case further. Reading through all those tickets, it trully is ridiculous.

xXMrPeanutXx44 votes

Can I answer the next follow up?

"Account sharing is not allowed, I have concrete evidence, the ticket is closed"

Damn, that was easy! Cheers!!

Velzard of Koz20 votes

,,We are 100% sure you deserve the ban except for cases when we were wrong and someone in our stead had to apologize in the topic you made on boards since our support service is on the edge of uselessness."

BeatzBoyFTW22 votes

"WHAT'S DA GODDAMN EVIDENCE THEN?!!"

"I cannot share that lol, therefore, the ticket is closed"

NewGuy10143 votes

I love Riot but this is garbage, man.

Rito: you did something bad You: what Rito: can't tell you, it's private You: what? you can't tell me what I supposedly did? Rito: you shared information You: like what? Rito: we can't share that information You: so you're telling me that i shared info but won't tell me what it is I shared? Rito: since you clearly have no more concerns, I'll consider the problem solved. You: flips table

C'mon Riot, the people who post these things on boards 9/10 times are innocent. Remember LeChatlier?http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/Yoni8xoR-this-could-be-you-nextplease-read

If you're going to ban someone for boosting because a robot told you, ban RiotTryndamere for blatantly boosting

Penta Penguin9 votes

You don't remember Lyte? It's more like 9/10 people who came here complaining about their bans were actually guilty. Unless you have more examples and some research to provide, the claim of 9/10 can't be taken seriously

Canastus40 votes

Meanwhile RiotTryndamere (the head of this game's company, folks) is knowingly breaking the rules with his account sharing and gets to keep both (!) of his accounts after being called out for it - he'd probably never brought it up himself otherwise. How much more corrupt can you get?

It's really shitty how they treat veteran players like you who've been around since the very beginning of this game just to suddenly become the victim of some unkown third party infringing on your privacy. Their way of "reasoning" is far too convenient for them and heavily reminds me of the bullshit they do in their esports cases.

They blatantly withhold evidence by claiming "it's a matter of private information" - well, whose information is it exactly if not the one of the victim? Are they WILLINGLY protecting the third party here which committed the act of hacking? How fucked up is that?

It's simply disgusting how the victim is being turned into the guilty party in these cases without a single piece of evidence given, this is flatout dictatorship. Riot Games might have its eyes on Korea when it comes to their game, but it sure as hell ain't the South.

Kezzza21 votes

{quoted} Riot Games might have its eyes on Korea when it comes to their game, but it sure as hell ain't the South.

dAMN SON

Fäther Time35 votes

[slayer-jinx-unamused] Holy shit it's like youre arguing with Hillary fking Clinton in court. They're just dodging and looping around everything you're saying how frustrating.. I'm sorry man.. ;;

Nyanza28 votes

They won't show you a chat log because they don't have one.

EDIT: Let me clarify. Rito still uses the automatic bots to ban people. So, they don't have any evidence, specifically chat logs, to show.

BioticBrony2 votes

Okay if they show a chat log that shares player info wouldn't that break their own code of conduct?

Count Zubat11 votes

That's why OP just asked about what kind of information he supposedly shared. But why Riot can't say even something like this? This is fishy.

ItsOrval26 votes

171 Comments 5.7k Views No Comments from Riot

XxXGwanXxX18 votes

Looks like another common story of :

"Riot support is fucking useless"

Red pops up on boards : "I'm gonna fix this"

Fixed, problem resolved omg riot support is flawless.

A Liberal14 votes

You shouldn't have to go to the boards to get support :/

MonkeyMadness17 votes

Are you fucking kidding me Riot? Over 300 upvotes on what appears to be a FALSE PERMABAN and you don't even take the time to comment on this thread???

You have 0 respect for the people that keep bread on your collective table, and you honestly don't deserve the great community that has flocked to this game.

Sans Hama15 votes

Riot is ridiculous, i really hope a read replies! Lets bump this shit!

aspects115 votes

wonder what a rioter has to say about this..

LeagueL14 votes

From the look of it, they don't seem like intending to reply. LOL

SergeantRusty13 votes

What the actual fuck, my respect for riot gets lesser and lesser everyday. I really hope that a rioter notices this post and does something about it for you, and this just ends up being a fault of a troll on their support team. This is just absolutely mind blowing that they handled it this way. It's like you're trying to reason with a brick wall.

TrulyBland12 votes

I understand that they follow the guideline "better safe than sorry" when it comes to privacy of other players.

But it does seem a tiny bit stupid, that they're protecting somebody's privacy by not giving you information that you allegedly shared. I mean... logically I'd assume that you already had that information to begin with.

Anyway, support usually doesn't have a lot of leeway when it comes to things like that, so tickets likely won't help. But hey, maybe we can get a red to read this thread.

SlowChemical11 votes

This is pretty awful. If they had logs of you sharing information, they could have shown the conversation with the information blurred out. It's not as if this would require a large amount of time or effort. Wow.

CrazFight 10 votes

Guys... i know how they determined he needed a suspension they used the undeniable 8-ball http://www.sportsonearth.com/assets/images/8/1/2/68975812/cuts/withoutadoubt_2ybqpazt_tx0nt4mi.png

shane is good10 votes

you're banned because you did this but we cant show you that you did it we just know you did it.

I wear Givenchy10 votes

No rioters commenting? Figures.

HadesBlades10 votes

No this is purely unacceptable behavior by Riot Games. It's support system should thoroughly explain what has happened, when it happened, and what information they have found pertaining to this matter. I understand the need to keep the other players' privacy safe, but they don't give detail of when this happened, who it is investigated this issue (to bring about the ban) and they don't assist you with the matter on your follow ups completely closing the ticket immediately.

Sorry to say this Riot, but we are customers of your service, a gaming service I might add. Not only is it unprofessional for them to completely close this issue not giving full context and content but it shows how unwilling they are to work with their player base. Keep following up with them, this is the issue with doing it via the internet and not on phone, less humanization the easier it is for them to push the matter away. For a company that just had it's 10 year anniversary you think they would act more lively and less bureaucratic.

Resolution8 votes

[{quoted}](name=Deathmaster Kat,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=0064,timestamp=2016-09-18T16:47:42.740+0000) For a company that just had it's 10 year anniversary you think they would act more lively and less bureaucratic.

It's typical support protocol to copy and paste generic responses to avoid errors/miscommunication caused by personalization. Sadly companies don't realize that only alienates the people coming to them for help.

Even with them celebrating their 10-year anniversary; one of the last conversations they had was "Regaining the trust of the community" - clearly there doing a wonderful job of going about that.

Engetsu9 votes

{quoted}

Hi All,

This is going to be a bit long so be prepared, so apparently my account got permanently suspended for "sharing another player's personal information" which I have never done. My account got banned on a day where there was a login issue which I did not experience but I was normally playing and after a game finished my client crashed and was trying to log back in and a message pop up saying my account got permanently suspended and check associated email for more detail and I got nothing in my email or any notice anywhere. I have never got any warning or bans at all. My account is a closed beta account, so I have been playing since then, which contains rare skin like black alistar, king rammus, etc, and also accumulated over 90k IP because I was trying to save up to a 100k as a goal of my own. And then this happened. Here are all my tickets I have sent to roit support. Enjoy the story and let me know what you guys think about it.

Hey dude, Idk if this helps, but I work at a ISP company as a Tech support/Customer support. So Idk if its the same as for all companies but if you threaten to complain to the BBB aka the Business Bureau

Its escalated to supervisor or higher because the bbb is basically the Rotten Tomatoes for business. So try complaining about it through the business bureau.

NightmareAmazoX9 votes

Where's my mate Wuks at? Hopefully some Rioter will help you. [zombie-brand-facepalm]

juju adventures9 votes

For those who are too lazy to read the bullshit of riot, let me sum it up for you. OP: Hi, I've been permanently suspended, please let me know for what and why?

Riot: We have solid evidence that is impossible to be incorrect, of you sharing account details of another player. We are not going to show you that evidence. Our word is law. You stay permabanned.

DoktorKaiser8 votes

This is just stupid, you should look to hire a lawyer to protect your invested money and time if they refuse to show you the evidence of your breaking of summoners code!!!

Roman Reigns8 votes

This is complete BS, riot needs to respond to this

General Esdeath 8 votes

Great customer support. Bans you with no proof but lets Mark share accounts and "fine himself". What a joke. Riot throws older players aside to try and focus on dragging in more "friend groups". Can't wait for them to learn the hard way that once a single person in each group stops playing, the whole group slowly stops.

Horse Grenades8 votes

SOMEONE HELP THIS MAN

ModUlanopo5 votes

I guess I'm a little confused here. You asked what caused your instant permaban and they replied that you gave away personally identifying information about another player. This is a HUGE TOS violation.

It doesn't matter if you know the person. It doesn't matter if you have their permission. It doesn't matter if you said it in jest.

As you may have read downthread, someone else did the same thing, but with fake information. Riot looked into it and everything turned out okay. At least FOUR different people examined your account and recognized that what you did was wrong. That's confirmation enough for me.

As for why it's always wrong, Riot cannot assume liability when someone gets hurt or harassed because you released personally identifying information. That's also why they're not going to send you the information you revealed. It's simply never going to happen.

Resolution36 votes

It's Riot support; they constantly say there 100% sure. Only to blame it on a server error when they finally do realize there wrong. I can bring up four cases alone where multiple staff members told a person there was 0 way they were wrong only for them to correct the issue later on once it got enough traction.

I don't want to come off rude, but before everyone downvotes you for lack of sense. Take a moment of your time to actually READ something for once :). It's not hard.

He clearly knows what you're branching it under as your exact response was what he was following up on... He's asking for a fair civil discussion (Supports refusing to do their job). No; he doesn't need actual details like full names or even actual line per line but rather a hey you shared a FB page or something.

In the last ask Riot: They had to discuss how they were going to regain the community's trust.

"...it can feel to players like we are ridiculously slow or lack a sense of urgency. We look dishonest if we change our mind in the face of new information."

Yet time, and time again you prove the community wrong your trying to get better.

LeagueL4 votes

Thank you for actually reading through!!! ^_^

Resolution8 votes

It's perfectly alright ^.^

Turns out I was right; as everyone did end up downvoting him anyways. People turn to Arbiters for answers and solutions, so it's very counter productive to see the first semi-official response go like that. Looking at all the following comments it's only made the situation worst.

I'm going to talk to my friend who writes articles on a "certain gaming site". I'm sure he'd love to get his hands on this story with how many players are having similar issues. I know the LCS one was a huge hit page view wise. I'll get back to you on that one.

Not to use you for free page hits or anything, but topics like these (As seen from this post alone) tend to flare up. Negative exposure to a company also normally makes them respond in a proper fashion as well. Win win : ).

Profirix4 votes

I really hate to be the bearer of bad news, but when you hit that accept button on the EULA, you give Riot all control in these matters. They don't have to give you any information and they can ban you whether or not you are truly guilty or not. At this point, it is a 'he said, she said' matter and Riot will almost always win these cases because they don't have to disclose this information to anyone.

All you can do is make as much noise as possible and hope someone who is sympathetic hears you. Truth be told, we can't be sure you aren't lying your ass off. There just isn't any evidence.

LeagueL10 votes

If I am lying I wouldn't bother wasting time on this or the support as I am guilty but as for what I know of myself, I have not done that thus I just wanted details of it or just type of info will help too which none of those were given other than keep spamming me with nothing they can do about it.

Resolution8 votes

It's beyond terrible exposure to them, to say the least. Roughly 85% of the current 300 comments have all been negative towards Riot. Not to mention its almost hit 7k views in 24 hours alone.

A gaming article should be up by Monday morning as well once a few more details get ironed out.

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