Is this typical for chargeback bans?

nm1010·Jul 26, 2017·16 votes·1,575 views

My cousin was banned for a chargeback shortly after (like 2 days after) recovering his account for being compromised. The only people who have purchased him rp are his parents and I. Neither of us have issued a chargeback and Riot is holding the account hostage without providing any details of what the rp was used for without paying $5 and sending in a letter because "the information you are requesting is difficult to pull up".

The funny thing is we could see this information if we could log into the account since it was in the last 3 months, but Riot apparently can't access this information without us paying for it.

29 Comments

DrCyanideJul 26, 20172 votes

My cousin was banned for a chargeback shortly after (like 2 days after) recovering his account for being compromised.

What might have happened is the person who stole the account bought some RP (possibly to gift something to themselves), then when they got kicked from the account they charged back the purchase. Ask Support if they can validate when the purchase that was charged back was made and see if it lines up with when the account was compromised.

nm1010Jul 26, 20173 votes

That is what we were thinking, but they claimed it was may 5th which is much earlier. We asked what was purchased around that time to find out who made the purchase (His parents or me) and they said it was to difficult to pull up and they need $5 + a letter requesting the info.

TrulyBlandJul 26, 20171 votes

{quoted}

That is what we were thinking, but they claimed it was may 5th which is much earlier. We asked what was purchased around that time to find out who made the purchase (His parents or me) and they said it was to difficult to pull up and they need $5 + a letter requesting the info.

Chargebacks do not have to be issued by the person buying the RP themselves. Sometimes credit card institutes will automatically issue a chargeback when there's suspicious activity (e.g. the same object being bought multiple times in a short time). Since you have the time of the purchase I'd recommend trying to find out whether that's what happened with a "legitimate" RP purchase by you or your cousin's parents.

nm1010Jul 26, 20171 votes

Yeah I do not have anything around that time (or in the past year) that was charged back, his parents claim the same. Outside of going through their bank statements myself I just have to believe they are telling the truth when they say they didn't have anything either. The only other way he gets rp is through gift cards, but we don't know if one was used around that time since they won't give us the information.

TrulyBlandJul 26, 20171 votes

That's odd... and sucks. I mean, I get that it's standard procedure for them, but in this case it's really neither helping you nor Riot to withhold that information.

MrFeelg00dJul 26, 20172 votes

And then, at the same time, they act like getting rid of 'toxic' players is more important to them than profit margins.

Lol, yeah, ok Riot...

SecondAirbaneJul 26, 20171 votes

its honestly just $5 does it really matter you earn over 15000% of that a month just pay them so you can get another diamond border :) you have enough time to climb through plat i know you can do it you did it last season

nm1010Jul 26, 20175 votes

It is my 15 year old cousin's account not this one and it would be his parents or I that would be paying for it to be unbanned. Quite frankly I'm more appalled by the way the customer support is refusing to help him without receiving money.

SecondAirbaneJul 26, 20171 votes

your cousin would want his account just as bad as you want to keep your $5 if not 100x more

go its the right thing to do :) for your cousin

nm1010Jul 26, 20172 votes

If there was actually a chargeback (which would have been a mistake) I would gladly pay the money, to refuse to disclose information about the ban, that we would be able to see without a ban, unless we pay a fee is just shady business practice.

I've already personally gone through my online banking and see no chargebacks and his parents are saying they have not done one either. The only other options are a mistake on Riot's part or on the part of the bank.

As for the "right thing to do" providing information available on an account is the right thing to do and we aren't stupid, we aren't going to give up ~$150 of skins for $15 but it is still incredibly frustrating to deal with Riot's support team.

HalcyonDwellerJul 26, 20173 votes

Actually it's possible that the person who stole the account used a card that was then charged-back. Either a stolen card or their own card that they then charged-back to recover money for RP that they no longer got to spend (because of no longer controlling the account).

That would be pretty shitty of them to do to your cousin though. If you guys bring this possibility up in the support ticket, then Riot Support might be more understanding.

ChermorgJul 26, 20171 votes

Someone charged it back. Did you ever buy RP without your parents' permission? Maybe they charged it back because they didn't approve.

Regardless, it is normal for any business to refuse to serve a customer until chargebacks are resolved. Riot has suspended access to the account until such time as the chargeback on the account is resolved.

nm1010Jul 26, 20172 votes

We just want info on who was the chargeback-er because it is not on my bank account anywhere and his parents are saying the same.

ChermorgJul 26, 20171 votes

I think I get what may have happened - if the account was compromised that person used stolen CC info to buy RP on the account.

Considering it was compromised and Riot confirmed the owner, they may be willing to work with you on it. Upvoted for visibility, good luck.

SirPurrrJul 26, 20171 votes

{quoted}

its honestly just $5 does it really matter you earn over 15000% of that a month just pay them so you can get another diamond border :) you have enough time to climb through plat i know you can do it you did it last season

It's the principle, not the money. You realize the same thing can happen to an account for hundreds of dollars right?

JoxcabJul 26, 20171 votes

Send a support ticket

nm1010Jul 26, 20175 votes

We have, they want $5 and a handwritten letter to provide information that is readily available on the account in question.

HalcyonDwellerJul 26, 20176 votes

The $5 seems a bit strange, but the handwritten letter with info available on the account might be to verify that you or your cousin knows things that you/they should know about the account having played with it in the past. Someone simply stealing an account wouldn't know that info and thus wouldn't be able to provide such knowledge.

At least I suspect that's why it is that way.

nm1010Jul 26, 20172 votes

He answered all of their account recovery questions less than a week ago to recover it from a compromise. Like I said it was re-banned for a chargeback less than 2 days later.

HalcyonDwellerJul 26, 20172 votes

Then it is probable that the person who stole the account used credit cards not belonging to them (or maybe even belonging to them) to secure the account and make sure nobody could use it if it was taken away from them.

That sounds really shitty, so I'll upvote the original post to hopefully get your case some more attention.

Just know that if you're lying to us then Riot will set the record straight and we will all know what you did.

nm1010Jul 26, 20172 votes

I mean I've gone through my bank statements, if my bank has issued a chargeback on my behalf without my consent or recording it there isn't much I can do. If I had a money problem I would chargeback my account long before a $10 gift :P

HalcyonDwellerJul 26, 20172 votes

That is not what I am talking about when I say I hope you're not lying. I'm referring to the entire story regarding the account and who owns it as well as your relations. It might be possible for you to be a person who stole the account, later found it locked due to chargeback, and are now trying to get it unlocked without going through the channels provided for legitimate recoveries.

It's also possible that none of that is the case and you are telling the truth. My point is that we have no way to verify your story here because all we have is your word to go on.

If you're telling the truth about all of it then I hope Riot does help you out.

nm1010Jul 26, 20172 votes

Ah I guess that makes sense, you have no reason to believe it :P I have plenty of ways to prove it if Riot needs it.

HalcyonDwellerJul 26, 20172 votes

I mean no offense, you could very well be legitimate in this endeavor. And if that is the case, then I really feel for you. It's a crappy situation you've been put into.

ZezockaryJul 26, 20171 votes

You can get more information on that fee on the privacy page, which is where you can find the total amount that you have paid on the account as well as some other info. Part of what that covers is individual purchases I believe.

On mobile right now or I would grab the link for you. If you have issues finding it and want/need it reply to me and I will grab it for you.

nm1010Jul 26, 20171 votes

Unfortunately individual purchases are not covered within the privacy page :/

ZezockaryJul 26, 20173 votes

Sorry, poor wording on my part. What i meant to say is that the fee covers individual purchases.

General Esdeath Jul 26, 20171 votes

Was probably whoever took the account. I hope you're able to get his account back back (I know you'll spend $5 you seem like a good person) and I hope they find where the issue lies. If it's a chargeback from the thief, I'm positive Riot will unban him.

Kei143Jul 26, 20171 votes

you might want to try the help and support forum instead and clearly explain your situation.

Broporo / Porocles may not be able to help you directly, but they can point to the proper personnelle to check whether there has been signs of account compromise or authorized use of RP.