[{quoted}](name=Die Affenfaust,realm=NA,application-id=ZGEFLEUQ,discussion-id=AKXpPRuA,comment-id=000200000000,timestamp=2018-04-20T20:16:26.387+0000)
Here's the thing, the players don't know what that fine line between trash talking and being a jerk means in this game. They implement some algorithm to scan our entire chat log and if it reaches a threshold that is considered to be "toxic" we either get chat restricted, suspended for two week, and lastly perma banned. I once said "you suck", "shitty play", "wtf was that", "wtf are you doing" and i get chat restricted. Like really? I can understand "you suck" but the other terms?
I find it really hard to believe that those lines alone led to your chat restriction. I've seen many cases where people try to claim they got punished for saying one thing but it was actually for something else entirely.
Also, once you've been chat restricted or suspended we don't ever get our total count of reports reset. People say "you have to play a number of games" or wtv and others will say "just dont be toxic anymore" but if what I was saying something that is trash talking but ends up being read as a jerk and I get my account perma'd? Nothing is provided to the community on these situations. No numbers of predetermined clean games to "reset" our reports or anything of the sort. Just "don't say anything anymore" to be safe. Don't forget people that don't talk but cost us the game by trolling don't get banned as quickly which to me sounds far more "toxic". Hope you understand my frustration with this game.
I talk quite often in my games and I have never received so much as a warning for my behavior. Yes I do get frustrated but I keep my frustrations out of the game as that time would be better spent trying to play the game itself. The thing with chat is it's best to try to keep it to gameplay related topics and avoid non-helpful or constructive remarks such as constantly criticizing or belittling ones play. There is no hard and fast threshold of games to play to reform because 1) it can vary from person to person and 2) the more toxic players would just behave for those exact amount of games and then go right back to acting up again.
As far as trolls and inters are concerned they do get banned but because they're getting smarter about how they avoid detection (and because Riot wants to try to avoid punishing innocent players as much as possible) it's harder to catch them in the act compared to simple chat-related offenses. Gameplay related offenses when proven to be on purpose are assigned a 2-week ban as the first punishment. In case you don't believe me on this point here are three examples of gameplay trolls being banned. Yes it's just three examples, but it proves that they do get punished.
The same can be applied once chat restricted or suspended? Once we complete our time, then what? Do we not say anything in chat anymore because of what could potentially happen to our accounts? Do we hold our frustration in because of a troll and damage ourselves outside of League? Sounds like a problem to me. Riot can definitely improve the system but refuse not to. I don't want to get into specifics but at the end of the day it all revolves around $.
There are other outlets that one can relieve frustration that don't involve taking it out on ones teammates in-game such as punching a pillow or shouting at the screen but it's up to the players themselves to actually use those other outlets rather than expecting that Riot magically fix all of their problems for them. Again you can talk in-game but you just have to not be a jerk while doing it. If it's not helpful or constructive then don't press Enter, and be sure to mute and report the problem players when they appear rather than feeding their bad behavior. As far as the whole money argument is concerned to quote Kei143:
When Riot permabans someone, their philosophy is "the chances of this guy reforming isn't a whole lot, we'd rather not have him in the game". Thus in their eyes, they have already written off the toxic player as a paying client.
From a business standpoint, do they want to remove the toxic guy who has spent $500 but is causing a negative environment for 4-9 other players in every game? Those non-toxics are also spending $500 and probably will spend more, promote the game more when they are enjoying the game AND they won't cause a negative environment.
I personally think it is a fine argument to protect the ones that are paying money and aren't toxic rather than protecting the ones that may pay the same amount but are toxic.
Yes Riot can't stop people from making new accounts but the chronic misbehavers will eventually find that their newer accounts also punished as well if they continue to misbehave.
