Why doesn't support just give out chat logs?

Nucleophilic atk·Nov 8, 2014·1 votes·93 views

Just seems like a common sense thing to do in my opinion.

3 Comments

Matthias9119Nov 8, 20142 votes

Riot has stated multiple times that the system for automatically generating chat logs is tied to Tribunal. While Tribunal is down they have to have people go in and manually pull chat logs, edit them to remove internal information, and put it into a format they can send to you. So they're not automatically doing this for every ban that goes out -- Player Support would spend all their time editing chat logs rather than doing useful things.

That said, if they knew Tribunal was going to be down for months and months it seems like they should have put some effort into developing a better solution for getting people logs.

Nucleophilic atkNov 9, 20141 votes

More so the point I was getting at. They basically took tribunal down and did not even attempt to have a temp solution to replace it lol. Also, if the person was in the game, why would they even have to remove anything from it? I just don't get why the can't copy and paste like they do with the "There has been a high number of reports..." answer. They seem to have Ctrl V on lock down.

Nucleophilic atkNov 8, 20141 votes

Well tits, if you're going to downvote, at least say why you think that they should not...