Rioters should have to play the game
Before you jump down my throat saying "but they do!" i want you to consider my point.
I surveyed several riot accounts (FERALPONY,GHOSTCRAWLER,NARCMAGE, RIOT SILOG, Riot Frosthaven,Meddler, Riot Slanderer, Riot KateyKhaos, Phreak, IronStylus, Pendragon, and several others) to determine several things
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they do not play on their riot accounts very often - twice a week at most, some havent played a game in months
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they only play ranked summoner rift games - not a single normal, 3's, dominion, or aram game was played
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they only play popular pick champs - i didnt notice one champ picked that has a bad rap and is often complained about. Some of the rioters in charge of certain champ updates dont even have any games logged on them!
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they clearly only play these accounts because they are forced to.
So why is this a problem?
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Because this game is so touchy, intricate and carefully balanced that every minor decision made impacts the game a great deal. Without verification that riot employees are even experiencing the changes they implement, it is easy to feel like they are disconnected.
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if we cant see that they even care to play the champs we love that need help, it makes it appear as if they simply dont care about them.
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If rioters arent playing normals, 3's, dominion or aram games, it is easy to feel like those modes are heavily neglected
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they dont have to frequently feel the frustration of toxic players so we think they are less interested in dealing with them
As well as a slew of other reasons.
Of course Rioters probably play on other accounts, but we have no verification of that. I bet some of them do play often, but i would also bet some of them never play outside of what is required.
tl;dr - i want to be able to see that rioters care enough to actually play their game so i can feel confident that at least they believe in the choices they make.
edit: i can see now that players would rather just be told everything is ok than to actually see Riot employees playing. Blind trust OP, my mistake.