[Idea] In-Client Surveys

Eyrgos · 2013-10-17T21:11:26.261Z

I think Riot should implement an option to take surveys in-client from a wide variety of topics. Examples could include thing such as: "How do y'all like the new Team Builder Feature?" "How do you feel about Jinx? Playing as, playing against, her counterplay?" "How would you like to see Fighter Itemization improved?" Minor Incentives could be provided, such as: IP Bonuses Progress toward unlocking special Summoner Icons Special Custom-Ward unlocks Temporary IP Boosts Surveys could include multiple questions with traditional 1-5 rating scale (highly dissatisfied->highly satisfied)

Eyrgos·Oct 17, 2013·5 votes·151 views

I think Riot should implement an option to take surveys in-client from a wide variety of topics.
Examples could include thing such as:
- "How do y'all like the new Team Builder Feature?"
- "How do you feel about Jinx? Playing as, playing against, her counterplay?"
- "How would you like to see Fighter Itemization improved?"
Minor Incentives could be provided, such as:
- IP Bonuses
- Progress toward unlocking special Summoner Icons
- Special Custom-Ward unlocks
- Temporary IP Boosts
Surveys could include multiple questions with traditional 1-5 rating scale (highly dissatisfied->highly satisfied)

13 Comments

Solan StonewhipOct 17, 20132 votes

i like this idea in general.

but how do you take into account smurfs and people fudging the data that way?

i also am okay if the surveys are the incentives themselves. if we know RIOT actually looks at these rather than just the feedback then i'd say it's worthwhile. i don't know that it needs to be a big incentive

EyrgosOct 17, 20133 votes

Level 30 Requirement, Active Player Requirement, Slow-Gaining Incentives. Also, it's true, having the surveys be the incentive themselves might not hurt.

Solan StonewhipOct 17, 20132 votes

makes a good amount of sense to me. i mean like questions like how to improve fighter itemization. that's not a simple yes/no/maybe/love/hate answer.

i don't know that they sift through that kind of data.

questions like

do you prefer to play a specific role or specific champion could definitely be answered though.

do you want more skins or more champions?

do you want skins in higher quality for a higher price or lower for lower. etc.

surveys with comments sections always puzzle me, because i doubt it's easy to sift through those kinds of responses in an easy manner. that's more what the forums like these ones are for no?

EyrgosOct 17, 20131 votes

Word, simple yes or no's could work great even.

Solan StonewhipOct 17, 20131 votes

clear and concise data is very much more useful than lots of vague imprecise data.

that said, it would be nice to know if RIOT read one post or another. like some kind of footprint on the forum that says, riot read this or what not.

instead of assuming that because no rioter responded they did not read it.

EyrgosOct 17, 20131 votes

How does this relate to in-client surveys?

Solan StonewhipOct 18, 20131 votes

because of one of your questions above about fighters. i don't see how you can transform that question into a multiple choice/truefalse survey beyond. do you think the fighters items needs to be redone?

mostly i was thinking out loud. because there are some questions they're bound to want to know the answer to that don't have simple answers. or that players want to say yes to, but with a caveat.

and that started me on a riot foot print tangent

EyrgosOct 18, 20131 votes

Gotcha'. I see!

Bubble Butt LuluOct 17, 20132 votes

I like this idea. Reward system could be kinda like the tribunal when you finish one you get some IP. I'd be happy to do surveys for free though.

Solan StonewhipOct 17, 20131 votes

yeah the tribunal is a reward in itself. but the extra IP doesn't hurt

EyrgosOct 17, 20131 votes

Benefit to Riot:
Better Polling of its Player-base
Better Public Relations (makes players feel more valid to the design-process)
Easier Data-Compilation (Riot could filter results; e.g. Diamond League only, etc.)

Posle EkhoOct 18, 20131 votes

The only thing is that I feel the surveys could be abused if incentivised. If you get IP every time you complete one, people will just spam them with all of the same answer to get the IP faster.

EyrgosOct 18, 20131 votes

True. Ideas come to mind like: requires 10 completed surveys before any incentives are provided, requires a frequently "active" account, requires "good behavior" status, etc... I think there are methods to preventing abuse.