I am so disappointed in how Riot handled Clash

Naalith·May 25, 2018·111 votes·23,347 views

Like everyone else, I'm actually pretty pissed about how Riot handled Clash. It's in testing on PBE several times, a beta happens, and while there are a few big bugs it seems like the majority if players get through. Then with the first release of Clash that I am actually finally able to play, after finding randoms online which is something I'm not comfortable with, and after cancelling real life plans and rescheduling stuff I finally was able to play. Multiply that by five people, multiply that by how many people were anticipating Clash. Giving us back our Clash tickets isn't going to be enough this time Riot.

It's so god damn hard to get 5 adults together, it's hard to turn down people who shit on you for turning them down for "just a video game," and it's hard to know I could be doing something actually fun right now. How does this happen? Is this a bug introduced in some of the updates to Clash? I don't understand.

I'm also pretty disappointed that Riot didn't tell us sooner. Apparently they've known about the issue since yesterday (because Australia is 20 hours ahead of us) so they could've said it's cancelled this morning. Nope, I didn't want to be that guy who fucks my Clash team over so I stuck around despite having the opportunity to go do other things tonight, I guess Riot didn't have the same consideration.

71 Comments

ShaolinToiletMay 25, 201846 votes

I missed my grandma's funeral for clash Edit: it was a joke making fun of people now down vote me

NaalithMay 25, 201820 votes

{quoted}

I missed my grandma's funeral for clash

Yeah I missed a wedding reception for a family member. They're kind of distant so it's not a massive deal but still man, they live about an hour away and by the time Riot cancelled Clash I was unable to go. They knew yesterday the bug was there, they should've cancelled it the same time for every region when OCE had issues.

DexterousGeckoMay 26, 20182 votes

{quoted}

Yeah I missed a wedding reception for a family member. They're kind of distant so it's not a massive deal but still man, they live about an hour away and by the time Riot cancelled Clash I was unable to go. They knew yesterday the bug was there, they should've cancelled it the same time for every region when OCE had issues.

And missing the reception is RIOTs fault? Jesus, do you hear yourself? Act like an adult and take responsibility for your actions lol. YOU decided to not go to the reception. Not Riot, YOU.

NaalithMay 27, 20181 votes

{quoted}

And missing the reception is RIOTs fault? Jesus, do you hear yourself? Act like an adult and take responsibility for your actions lol. YOU decided to not go to the reception. Not Riot, YOU.

Lmao some of you people are hilarious how sideways you take meanings of things that seem pretty straightforward to understand.

BeastMode MikeyMay 25, 201830 votes

{quoted}

I missed my grandma's funeral for clash

I took a dump and missed the toilet for clash

NaalithMay 25, 201820 votes

[{quoted}](name=BeastMode Mikey,realm=NA,application-id=yrc23zHg,discussion-id=7gMEdA7O,comment-id=00010001,timestamp=2018-05-25T23:04:47.370+0000)

I took a dump and missed the toilet for clash

Some people's cancellations are bigger than others, and I think you have had the worst experience because of Clash out of any of the stories I've read so far.

SulranaMay 25, 201813 votes

{quoted}

I missed my grandma's funeral for clash

I missed my own funeral for clash. Now I have to go bury myself!

RogueKnightOOMay 26, 20181 votes

{quoted}

I missed my grandma's funeral for clash

Oml xD

Pluto NashMay 25, 201818 votes

Shits got me heated fam. But on the bright side, at least I'm finally free to chill with friends today instead of practicing on League.

Still though, Riot takes an L for this.

Granola17May 25, 201812 votes

Looks like clash was the biggest mistake riot ever made, this disappointed so many people and it is totally unacceptable for a billion dollar company to make silly mistakes such as this which results to wasting people's time and money for wanting to play an event that they hyped for months.

InfernapeMay 26, 20183 votes

{quoted}

Looks like clash was the biggest mistake riot ever made, this disappointed so many people and it is totally unacceptable for a billion dollar company to make silly mistakes such as this which results to wasting people's time and money for wanting to play an event that they hyped for months.

-cough- Dynamic Queue -cough-

MoarFunxDMay 26, 20184 votes

{quoted}

-cough- Dynamic Queue -cough-

Dynamic queue was a disappointment, but the magnitude of Clash is much greater. Think about it, they announce the event weeks prior. Many people went out of their way to contact people just to arrange a team. When they get the team roster finalized, this said roster would have to practice to get down strategies and synergy with each (depending if they are total strangers or just long time friends it could take long long hours). Clash isn't some basic "ranked queue" it was an event that people had to prepare for. Riot as a company even spent money for PR, like that Youtube video. On top of that League of Legends major demographic is 18+ which means these people have commitments and schedules they have to follow. Dynamic queue was a disappointment, but you didn't have to commit time and resources to play it.

I do think that Riot should compensate its players not just reimburse the Clash tickets. I do hope that it is not cancelled totally and it is just postponed for next week.

BlåbæretMay 26, 20182 votes

{quoted}

Looks like clash was the biggest mistake riot ever made, this disappointed so many people and it is totally unacceptable for a billion dollar company to make silly mistakes such as this which results to wasting people's time and money for wanting to play an event that they hyped for months.

Riot is a joke of a company; they're amateurs.. Not surpised at all.

Hong Kong AnnieMay 25, 201810 votes

Riot needs to own up to their mistake and offer compensation to the players that gave up their weekends to set aside time for clash.

TheRiddumMay 26, 20182 votes

[{quoted}](name=Wayward Son,realm=NA,application-id=yrc23zHg,discussion-id=7gMEdA7O,comment-id=0003,timestamp=2018-05-25T23:29:13.985+0000)

Riot needs to own up to their mistake and offer compensation to the players that gave up their weekends to set aside time for clash.

I think next time they should do private testing to avoid babies like you.

ForFoxSakesMay 26, 20182 votes

{quoted}

I think next time they should do private testing to avoid babies like you.

they already did do testing and it worked. actual launch was a huge fail so how did they degrade from beta?

Modl Ryden lMay 26, 201810 votes

What bothers me still is that huge events like this they don't give back anything besides a sorry notice.

I'm not saying we as players are entitled to free shit but something that was this hyped for all players, ranked/tryhards/OTPs/casuals/streamers have all been looking forward to the release of clash. Friends and classmates, coworkers and relatives all coming together to play in a team-oriented and competitive environment only to be read, "uh-oh yikes, oof, mb" - Riot on the day of Clash's release.

For those who made plans weeks, months even, in advance for this big weekend are disheartened and disappointed with the trouble they went through to make their team available for this weekend. Player who serve in our military, whose last opportunity to play league with their friends for a last hurrah before go overseas. These players don't know when they'll be able to get together and play like they could again.

Beacon AcademyMay 26, 20181 votes

[{quoted}](name=l Ryden l,realm=NA,application-id=yrc23zHg,discussion-id=7gMEdA7O,comment-id=0009,timestamp=2018-05-26T00:28:53.149+0000) ranked/tryhards/OTPs/casuals/streamers have all been looking forward to the release of clash.

The OTPs are actually kinda screwed by the clash system as you get to scout what the enemy team have as their -I think- top five most played champions and highest mastery champions.

As far as the military heart string pull goes... If this bothers them at all, they probably wouldn't have made it through boot camp.

weak boy 2May 26, 20187 votes

a sorry isnt even close to enough. all players who were in a clash team should be gifted BE and an icon at the very minimum. countless hours of practice all for nothing

NaalithMay 26, 20189 votes

{quoted}

a sorry isnt even close to enough. all players who were in a clash team should be gifted BE and an icon at the very minimum. countless hours of practice all for nothing

BE and an icon does literally nothing for lots of us, Riot better do something substantial. I mean like, auto give everyone 5 tickets to Clash for the next few months of tournaments and refund RP for people who bought Clash tickets this time around. I have an old rare icon and every champion and every rune page, BE and icons are useless but my time is not... and Riot has wasted a shit load of time this weekend.

weak boy 2May 26, 20181 votes

{quoted}

BE and an icon does literally nothing for lots of us, Riot better do something substantial. I mean like, auto give everyone 5 tickets to Clash for the next few months of tournaments and refund RP for people who bought Clash tickets this time around. I have an old rare icon and every champion and every rune page, BE and icons are useless but my time is not... and Riot has wasted a shit load of time this weekend.

yes i agree they need to do something.. maybe gift RP and clash tickets. so much time and effort put into this, and so much time taken off work/switching around shifts it just isnt right. this is too big of a mess up to not compensate heavily. giving back clash tickets isnt enough.

sonic boom1324May 26, 20183 votes

{quoted}

yes i agree they need to do something.. maybe gift RP and clash tickets. so much time and effort put into this, and so much time taken off work/switching around shifts it just isnt right. this is too big of a mess up to not compensate heavily. giving back clash tickets isnt enough.

tbh what has happened with clash acted as a massive blow to my confidence in riot and might be enough to put me off of the game for at least a little bit if they dont provide some form of compensation. What you have suggested is probably the best route for riot to take in this situation.

Tomoe GozenMay 26, 20183 votes

And what kind of further compensation do you want? For Riot to turn back time and make sure you don't make any plans for Clash in the upcoming days?

Don't be unreasonable. This wasn't planned, shit happened and it couldn't be fixed in time, that close to launching the first Clash experience. You can be that guy who's now angry at them for something that couldn't even be predicted in advance but that would only make you look stupid in the end. That would've been the same as if commuting to work and then bus breaking down before you getting on time. So your boss is going to admonish you and you going out on your limb to demand compensation from the bus driver or their company for something that just happened out of the blue.

iWillSmiteMay 26, 20185 votes

I just can't believe how short the notice was on this. I mean we are talking about cancelling a weekend event, at the very beginning of the weekend. Did it REALLY take them all the way up until now to figure out that something was so bugged, that clash had to be cancelled entirely? Sounds like some rookie mistakes were made....A lot of them.

Tomoe GozenMay 26, 20184 votes

I'm actually disappointed at how you're taking this situation, OP. Not only that Riot said that this issue was not in any of the beta tests, gamebreaking things happened that needed to be addressed immediately and the solution wasn't (or still isn't) coming in time.

Yes, they could've said something sooner BUT if they did immediately state the Clash was delayed and the issue then was fixed in time, people would've still rioted about a prematurely announced cancellation and would've still fucked up their schedules regardless. This was an unforeseen problem that just happened very near the starting of the first Clash experience. Which meant that nothing less than identifying and fixing the problem on time, was going to inconvenience a specific subset of players who've made plans to play it.

This wasn't planned, it just happened. You can pipe down now, unless you want to be an unreasonable person and blame them for something that could never be predicted in advance. Shit breaks, things break, software bugs out. Fortunately, it's not something that's even common with League and that should be a comfort for everyone.

King YellowmanMay 26, 20184 votes

They should roll out a hype video where a bunch of nerds are getting ready to play League but then Rito cucks them with their s***ty programming so instead of pretending that playing video games in public makes you look cool and getting watched by cute girls in cosplay, they all go home and get wasted on fizzy drinks while they scream over Xbox Live like a bunch of wild banshees until they black out and wake up alone covered in Cheeto dust, Mountain Dew, and deep-seeded insecurities.

WoopyDMay 26, 20183 votes

How do I get my vacation days back and time off work?

ForFoxSakesMay 26, 20183 votes

Give everyone who qualifies to play for clash (has ticket, H2, ranked, sms verified) a 5-ticket 0-win clash capsule

Dude766May 26, 20183 votes

Is it too late to ask for a weekend of regular URF?

ˉˉHˉˉMay 26, 20183 votes

It's my God given right to play clash! Riot, because you made a mistake you owe me everything. summoner 11

TheCodeisCupCakeMay 26, 20182 votes

Report Riot for afk ty

Killer Big BeeMay 26, 20182 votes

{quoted}

Report Riot for afk ty

I like it

BlueBilberryMay 26, 20182 votes

Not disappointed with how Riot handled Clash tbh. The task itself is very complex - trying to code something along these lines with the client in its current state is very, very challenging. (This is not to mention, there were unrealistic expectations by the "geniuses" in Riot's marketing and promotions sections that players would be willing to invest large amounts of time and capital in their little experiment. Given the many promises made, plus the near impossible time constraints and requirements of the initial challenge, meant that the odds of such a venture being a long term success for the amount of effort required is actually quite slim.) When I saw the initial bits about Clash being trotted out in the promotional video, I immediately had visions of a Scott Adams-like backroom pitting the Dilberts of the dev division against the pretentious pointy-haired higher-ups.

Let's be blunt - the whole thing was not "shipready" - and was announced far too soon (especially if you read between the lines). If anything, my sympathies go out to the devs for trying to get Clash off the ground.

ForFoxSakesMay 26, 20182 votes

{quoted}

Not disappointed with how Riot handled Clash tbh. The task itself is very complex - trying to code something along these lines with the client in its current state is very, very challenging. (This is not to mention, there were unrealistic expectations by the "geniuses" in Riot's marketing and promotions sections that players would be willing to invest large amounts of time and capital in their little experiment. Given the many promises made, plus the near impossible time constraints and requirements of the initial challenge, meant that the odds of such a venture being a long term success for the amount of effort required is actually quite slim.) When I saw the initial bits about Clash being trotted out in the promotional video, I immediately had visions of a Scott Adams-like backroom pitting the Dilberts of the dev division against the pretentious pointy-haired higher-ups.

Let's be blunt - the whole thing was not "shipready" - and was announced far too soon (especially if you read between the lines). If anything, my sympathies go out to the devs for trying to get Clash off the ground.

beta went on as planned. actual launch total fail. how is the actual thing worse than testing?

BlueBilberryMay 28, 20181 votes

{quoted}

beta went on as planned. actual launch total fail. how is the actual thing worse than testing?

The beta didn't happen without bugs or problems though (if you read between the lines of the devs after the beta tournament occurred).

THE D1CMay 26, 20182 votes

I missed butt sex with my wife for clash...

It’s okay though, it was going to hurt she bought a bigger dildo

JanakinMay 26, 20182 votes

A member of our team changed his shift for a shift next weekend. But it's all cool, he's getting back his clash ticket, so it's no problem. Very well handled.

Serika ZeroMay 26, 20182 votes

i don't see why you all complaining. Clash Crash same thing :)

mack9112May 26, 20182 votes

I'm sure they tried everything till the last second to make it work. They probably had a fix they thought would work and it didn't

andr0idMay 26, 20182 votes

What are you, twelve? If you're honestly this mad about not being able to play a video game there's a good chance you actually didn't have anything to do this weekend anyway. You couldn't even find 4 friends to play Clash with, why the fuck are you lying like you had other shit to do this weekend. Grow up, it's a video game. item 3073

EDIT:

{quoted}

Yeah I missed a reception for a family member. They're kind of distant so it's not a massive deal but still man, they live about an hour away and by the time Riot cancelled Clash I was unable to go. They knew yesterday the bug was there, they should've cancelled it the same time for every region when OCE had issues.

If you actually chose to play league of legends with a bunch of randoms instead of going to a family member's funeral, YOU took the L. Prioritize your shit.

NaalithMay 26, 20182 votes

{quoted}

What are you, twelve? If you're honestly this mad about not being able to play a video game there's a good chance you actually didn't have anything to do this weekend anyway. You couldn't even find 4 friends to play Clash with, why the fuck are you lying like you had other shit to do this weekend. Grow up, it's a video game.

EDIT:

If you actually chose to play league of legends with a bunch of randoms instead of going to a family member's funeral, YOU took the L. Prioritize your shit.

You tell me to grow up but here I am, not personally attacking any particular Rioter but expressing my disappointment, and you're here personally attacking me. Just because I don't have 4 competent IRL friends to play League with doesn't mean I'm lacking in friends, and just because I prioritize a game over the reception of a distant relative I've met only a couple times doesn't mean I'm a bad person.

I'm not mad that I would've spent a couple hours a night for the weekend playing a video game, I'm mad that Clash is very particular with when you can play and after clearing my schedule for it it didn't happen. No need to act all high and mighty because I wanted to spend myself and many others wanted to spend our free time in a certain way. You act like playing Clash means I had nothing else to do this weekend, but by definition I can't be anywhere else if I'm playing Clash so no shit I turned down some stuff to play it.

Being an asshole to people genuinely disappointed on the forums won't make you look like a Chad.

Edit: Also it's a wedding reception not a funeral reception lmao. Big big difference.

andr0idMay 28, 20181 votes

{quoted}

You tell me to grow up but here I am, not personally attacking any particular Rioter but expressing my disappointment, and you're here personally attacking me. Just because I don't have 4 competent IRL friends to play League with doesn't mean I'm lacking in friends, and just because I prioritize a game over the reception of a distant relative I've met only a couple times doesn't mean I'm a bad person.

I'm not mad that I would've spent a couple hours a night for the weekend playing a video game, I'm mad that Clash is very particular with when you can play and after clearing my schedule for it it didn't happen. No need to act all high and mighty because I wanted to spend myself and many others wanted to spend our free time in a certain way. You act like playing Clash means I had nothing else to do this weekend, but by definition I can't be anywhere else if I'm playing Clash so no shit I turned down some stuff to play it.

Being an asshole to people genuinely disappointed on the forums won't make you look like a Chad.

Edit: Also it's a wedding reception not a funeral reception lmao. Big big difference.

You call your "friends" incompetent, enough so to not invite them to play a no-stakes video game, and you're still going to pretend like they exist? But I'm the asshole right? You're not "expressing your disappointment", you're straight up bitching about a video game. It's one weekend, and it's one clash. You're acting like it won't come back in a few weeks when they sort out why it was acting up. Technology isn't flawless, and neither are people.

Regardless if it was a funeral or a wedding, you chose to play a video game instead of go out and socialize. Not only that, you chose to play with four randoms who you likely only met in the last week or two while probably knowing about the wedding reception for months (considering that weddings are usually planned several months in advance.) Also, "Chad"? what are you some kind of incel?

SoryInAdvanceMay 26, 20181 votes

Disappointed that sometimes things don't work and just because a company has money, means that they have to be infallible geniuses? Alrighty then.

NaalithMay 26, 20185 votes

{quoted}

Disappointed that sometimes things don't work and just because a company has money, means that they have to be infallible geniuses? Alrighty then.

Disappointed that they released it too early, disappointed people changed their schedules to play, disappointed that they knew about the bug way in advance of NA release and didn't bother to tell us if it would for sure be cancelled or not, and disappointed that the one League feature that's really gotten me excited in months basically screwed people over IRL.

Cool straw man though, you really showed me with your high IQ reply.

SoryInAdvanceMay 26, 20181 votes

{quoted}

Disappointed that they released it too early, disappointed people changed their schedules to play, disappointed that they knew about the bug way in advance of NA release and didn't bother to tell us if it would for sure be cancelled or not, and disappointed that the one League feature that's really gotten me excited in months basically screwed people over IRL.

Cool straw man though, you really showed me with your high IQ reply.

As a software developer, sometimes things don't work out. Bugs come up when you try to merge the your products together. I assume you have no experience in this, so I'll just leave you to pretend. Just try to have some perspective.

IketheSlugMay 27, 20181 votes

I do admit, it was pretty bad, I mean the things that everyone put aside and the fact that Clash just stopped queue in a flash was a pretty big blow to the community. Riot should probably put in compensation of some sorts. Maybe refunded Clash Tickets or RP?

Then again, you think the amount of people that were participating in Clash might have started an unexpected DDOS of sorts? I mean with that many people queueing up a lot of packets are probably going in and out; much more than what League servers usually take. I also got kicked out of Blind at the same time as when Clash stopped working.

All things considered, I still think that Riot should actually try to fix Clash and hopefully get it up and running ASAP, with the foul mood that the community is in right now.

NaalithMay 27, 20181 votes

{quoted}

I do admit, it was pretty bad, I mean the things that everyone put aside and the fact that Clash just stopped queue in a flash was a pretty big blow to the community. Riot should probably put in compensation of some sorts. Maybe refunded Clash Tickets or RP?

Then again, you think the amount of people that were participating in Clash might have started an unexpected DDOS of sorts? I mean with that many people queueing up a lot of packets are probably going in and out; much more than what League servers usually take. I also got kicked out of Blind at the same time as when Clash stopped working.

All things considered, I still think that Riot should actually try to fix Clash and hopefully get it up and running ASAP, with the foul mood that the community is in right now.

They should refund Clash tickets but idk if they'd give out RP to everyone. I think they should make 5 ticket Clash entries free for at least the next couple tournaments so that people who were actually interested in Clash can play and win bigger prizes, although lots of people have so much BE that that is functionally worthless.

As for the DDOS, I wouldn't be at all surprised if that was indeed the case. It's probably been a long time since the servers were stressed that much, although the beta was fine for a lot of people and it was on Live so I want to say that may not be the case. Who knows.