Are the points for lost ranked game will be restored if player were disconnected because system bug?

Neosphoros·Jan 10, 2019·1 votes·1,246 views

Yesterday many players were disconnected from game becouse system error. Are points for lost game will be restored on their account?

How can we know if it was a server problem (server issue it does not mean always that it was some hardware problem but also mean that it could be some database issue or other internal software... which could lead to dc just only few players) or client? RIOT as a creator and supervisor of both should take responsibility for any problem in other way sens playing in LOL loses any meaning.

15 Comments

The Bad TouchJan 10, 20192 votes

System works fine.

It's on your end.

NeosphorosJan 10, 20191 votes

[{quoted}](name=The Bad Touch,realm=NA,application-id=3ErqAdtq,discussion-id=h7yFugBG,comment-id=0000,timestamp=2019-01-10T13:22:08.351+0000)

System works fine.

It's on your end.

No, it is not...

https://boards.na.leagueoflegends.com/pl/c/general-discussion/yyUdMZni-peoples-games-are-crashing-in-game-spain

https://boards.na.leagueoflegends.com/pl/c/bug-report/oRmb4hAE-game-kicked-everyone-on-team

https://boards.na.leagueoflegends.com/pl/c/bug-report/AAdQnhub-constant-crashing

https://boards.na.leagueoflegends.com/pl/c/gameplay-balance/cQAOABMj-4-afk-in-solo-ranked-game-wtf-is-wrong-with-this-game

DuskDaUmbreonJan 10, 20191 votes

If it's a server-end issue that affects most people (At least 90% of all people in that region or on that server), it will be refunded (usually all games during the outage are "undone" and never counted).

If it's not affecting a significant number of people, however, even if it's ultimately a server-side issue they usually won't refund the LP.

Also, they don't always refund LP when there's a warning about it (Such as the big red exclamation mark being there and telling you "LEAGUE MACHINE BROKE, PLEASE FEED ON YASUO AT A LATER TIME").

NeosphorosJan 10, 20191 votes

{quoted}

If it's a server-end issue that affects most people (At least 90% of all people in that region or on that server), it will be refunded (usually all games during the outage are "undone" and never counted).

If it's not affecting a significant number of people, however, even if it's ultimately a server-side issue they usually won't refund the LP.

Also, they don't always refund LP when there's a warning about it (Such as the big red exclamation mark being there and telling you "LEAGUE MACHINE BROKE, PLEASE FEED ON YASUO AT A LATER TIME").

They should not refund if there is any warning about any issue - becouse in this way players know about the problem and they should take own reposnsibility for theirs decision but even that mostly if there is any problem - problematic functionality is turned off by RIOT - so it is even impossible to use it. However, when I had that problem - there was no any informations about issue. so I could not prevent of losing game... so as I'm thinking should be the reason to refund game that players have lost.

Dr DogJan 10, 20191 votes

personally i think they should refund lp if it was a client issue since the client has issues a lot, but sadly no

NeosphorosJan 10, 20191 votes

[{quoted}](name=Dr Dog,realm=NA,application-id=3ErqAdtq,discussion-id=h7yFugBG,comment-id=0003,timestamp=2019-01-10T15:37:01.362+0000)

personally i think they should refund lp if it was a client issue since the client has issues a lot, but sadly no

"No" - what?

Dr DogJan 10, 20191 votes

no as in they dont do that, unless it was server-wide they dont really take responsibility for their client screwing up

NeosphorosJan 10, 20191 votes

[{quoted}](name=Dr Dog,realm=NA,application-id=3ErqAdtq,discussion-id=h7yFugBG,comment-id=000300000000,timestamp=2019-01-10T15:44:33.719+0000)

no as in they dont do that, unless it was server-wide they dont really take responsibility for their client screwing up

So who create this "client" if not RIOT?

That kind of explanation could be good for only one player with this problem but problem was general and it was the same for many players.

Dr DogJan 10, 20192 votes

basically your just outta luck, they dont fix problems their client causes unless its widespread

NeosphorosJan 10, 20191 votes

[{quoted}](name=Dr Dog,realm=NA,application-id=3ErqAdtq,discussion-id=h7yFugBG,comment-id=00030000000000000000,timestamp=2019-01-10T16:19:21.329+0000)

basically your just outta luck, they dont fix problems their client causes unless its widespread

But "client" is RIOTs product so it should be their responsibility to take care about problems with software they have released in ther way it is oposite to consumer rights.

Dr DogJan 10, 20191 votes

it should be yes but they dont seem to care much about keeping it healthy

NeosphorosJan 10, 20191 votes

[{quoted}](name=Dr Dog,realm=NA,application-id=3ErqAdtq,discussion-id=h7yFugBG,comment-id=0003000000000000000000000000,timestamp=2019-01-10T16:29:30.239+0000)

it should be yes but they dont seem to care much about keeping it healthy

But how do you know? You are RIOTs spokesman or you just "thinking" or you have heard that - they are not refund points for LOL errors?

...if so they are not refund at all or they are not refund sometimes? ...if so what it is depend on?

Dr DogJan 10, 20191 votes

i know because ive played since season 3 and know how they work with these things first hand, unless its something like the servers themselves dcing people in large numbers they dont refund

NeosphorosJan 10, 20191 votes

[{quoted}](name=Dr Dog,realm=NA,application-id=3ErqAdtq,discussion-id=h7yFugBG,comment-id=000300000000000000000000000000000000,timestamp=2019-01-10T16:58:42.504+0000)

i know because ive played since season 3 and know how they work with these things first hand, unless its something like the servers themselves dcing people in large numbers they dont refund

So... is it fair? Is not that harmfull for us?