I don't think we're ever fixing support as a role
Why? Simple:
Normal circumstance: People avoid support so much we have auto-fill to MAKE people play it.
When someone says "Support needs fixes so we can stop with this auto-fill bullshit": A shit ton of salty ass support players come out of the woodwork to drop their two cents on why the role's just FANTASTIC.
First step to solving a problem is admitting you have a problem, guys. You can't get anywhere if you're not willing to go, so how are we going to really pin point what could be done about the role when starting a conversation about the issue in and of itself is so hard?