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So, you want the boards to not be a bullshit echo chamber

Horse Grenades··41 votes·13,083 views

Like I said in Riot August's stream, taking the time to look for good posts and providing feedback will breed other posts of the same caliber. You have to feed eagles and starve turkeys. Saying the boards are shit then just lurking in them ISNT community involvement. Try this:

-AMAs with different team members -direct, concise, and honest answers to why the teams approached nerfs/buffs/reworks/lore changes/ranked changed the way they did -RESPOND to well thought out and well constructed posts, and IGNORE the flame, anger-fueled bullshit. -Be willing to accept criticism without subtweeting us and expressing your "frustration"with our reaction to your decisions. You're all professionals, act like it. -Be legitimately thankful, not just damage control thankfulness, that you have a community that gives a damn.

35 Comments

rujitra8 votes

Imo it's a moderation problem. The moderators leave too many off topic or spam posts up in the guise of "not silencing difference of opinion". Hijacking riot threads or hijacking replies to threads is super common and makes it hard for Rioters to sift through notifications.

spirit cooking2 votes

{quoted}

Imo it's a moderation problem. The moderators leave too many off topic or spam posts up in the guise of "not silencing difference of opinion". Hijacking riot threads or hijacking replies to threads is super common and makes it hard for Rioters to sift through notifications.

So you agree with RiotAugust that the Boards, the volunteer moderation, and the people who use boards are useless/bad?

rujitra9 votes

Useless, no. Close to it? Yes.

Riot employees do not have time to sit around all day and sift through hundreds of bullshit threads to find the one or two that may be half decent discussion. Moderators have refused to maintain the gameplay and other boards (such as behavior, help/support when it existed, etc) to the standards that would encourage Riot contribution. The moderators complain that they’re “overworked” or “don’t have enough moderators to make things feasible”, but they refuse to simply up their staffing to allow them to cover everything. The moderators say they “don’t want to silence valid opinions” but they refuse to make boards that are moderated more heavily on which valid discussion can be had (and in fact their one past try at this [gameplay plus] was removed because they were too lazy to approve posts, they got backlogged, and thus the board died off shortly after it was made).

Honestly, most of the problems could be solved by the moderators - but Riot has seen the boards be shit for so long that even if the moderators solved the problems now, I doubt many Rioters would come back.

spirit cooking3 votes

{quoted}

Useless, no. Close to it? Yes.

Riot employees do not have time to sit around all day and sift through hundreds of bullshit threads to find the one or two that may be half decent discussion. Moderators have refused to maintain the gameplay and other boards (such as behavior, help/support when it existed, etc) to the standards that would encourage Riot contribution. The moderators complain that they’re “overworked” or “don’t have enough moderators to make things feasible”, but they refuse to simply up their staffing to allow them to cover everything. The moderators say they “don’t want to silence valid opinions” but they refuse to make boards that are moderated more heavily on which valid discussion can be had (and in fact their one past try at this [gameplay plus] was removed because they were too lazy to approve posts, they got backlogged, and thus the board died off shortly after it was made).

Honestly, most of the problems could be solved by the moderators - but Riot has seen the boards be shit for so long that even if the moderators solved the problems now, I doubt many Rioters would come back.

not wanting to silence a valid opinion is a noble ideal. too easy for some people to dismiss. it has to be hard not to shut down dissenting opinion.

i imagine you are in favor of heavy censorship?

if the executives are in China, i imagine they operate under a different paradigm. the Boards probably is useless and annoying to them.

y0r1ck6 votes

IIRC they weren't too lazy to approve posts. There just weren't enough outstanding posts to justify an elite section of gameplay.

I do agree with your points about off-topic posts and hijacking. I think the mods should be stricter on stuff like that, but it's difficult to say exactly how strict they should be.

rujitra2 votes

It was fully possible to view posts on gameplay plus if you halted the loading before the "approval" took hold. They only "bulk approved" posts once or twice a week instead of multiple times per day as they came in.

ModThe Djinn2 votes

{quoted}They only "bulk approved" posts once or twice a week instead of multiple times per day as they came in.

With all due respect, rujitra, our statement on the number of posts vs. the quality of posts is fully accurate. There was one day when I looked through thirty posts on Gameplay+ and approved only one, and that one was borderline. That was not an atypical percentage either. It was not an issue with the number of times we did bulk approvals, although you were correct that we typically did those just once or twice a week.

The number of threads was more due to the fact that we didn't always delete those that didn't make the cut, as someone might have limited time to view threads and so focused on finding good threads rather than crafting deletion messages for unapproved threads.

rujitra1 votes

Thank you for clarifying these points.

Sp33d Zer01 votes

I think the core idea of "not enough outstanding posts" about gameplay just about sums up the boards.

mack91122 votes

I feel one of the problems with these boards is that many of the moderators do not remain neutral on the boards but instead express there own opinions of the game.

This is also why many toxic threads remain on the boards because some mods agree with statements made on said threads.

ModThe Djinn2 votes

{quoted}The moderators complain that they’re “overworked” or “don’t have enough moderators to make things feasible”, but they refuse to simply up their staffing to allow them to cover everything.

Moderators are unpaid, limited by good applications to the moderation team, and limited by available time. We've put out requests to increase the team size repeatedly, but, ultimately, we're limited to how many people are both interested and seem qualified. I'd love to make good potential moderators grow on trees, but if we don't have the interest to have a team of 200 good candidates than we don't have the interest to have a team of 200 good candidates. If you have a solution I'd love to hear it, because it's definitely not a refusal on our part, and calling it such isn't actually helpful.

Basically, you acknowledge that Rioters don't have time to sift through every thread, but your proposal tends to suggest that we sift through every thread AND every post, despite being unpaid volunteers with other jobs and families and lives and obligations. I'd love to tell you we can do that, but unless we start getting hundreds of applications each mod recruitment with over 50% of them being good, there just isn't time in the day for the team.

The moderators say they “don’t want to silence valid opinions” but they refuse to make boards that are moderated more heavily on which valid discussion can be had (and in fact their one past try at this [gameplay plus] was removed because they were too lazy to approve posts, they got backlogged, and thus the board died off shortly after it was made).

To be frank, rujitra? I'm pretty bothered by this, 'cause GP+ was not removed because it was backlogged. I'd also suggest that the situation is significantly more complicated than the way you're painting it, because yes -- we could crack down much more heavily, but at what point are we moderating for the boards community and at what point does it become deciding what the boards community is? Opinions on that vary -- my personal opinion matches your own, but being accused of being last or getting attacked in this manner because I'm not sure it's appropriate to force my opinion on a community that predates my authority over portions of it is frustrating, especially when there is a portion of the community who doesn't break the rules as they're currently written but does heavily value the freedom to post in a manner that you (and I, frankly) personally find frustrating and problematic. They are part of the community, and I cannot justify effectively locking their preferences out of the conversation.

It's a topic that's still under discussion (and I suspect you'd probably like some of the ideas we're tossing around at the moment -- updates hopefully soon), and opinions like those of individual Rioters or community members are taken into account. Do me a favor though, and actually come to us with your thoughts in a productive manner or at least be a bit more considerate of the fact that perhaps you have one perspective that doesn't fully account for the situation, 'cause this post you made is basically just as unhelpful, inaccurate, and non-conducive to a discussion as much of the stuff you dislike.

Dromar4216 votes

My question is, why can Mods not pin good constructive feed back and informative posts to the front few pages when they see them? Once a riot employee gives feed back then unpin it from the front page and if the conversation stays in a good direction or keeps going, we do have a search function to go right back to that post to keep up with it or keep it going. I feel like this would make it a bit easier for both the community and riot to keep a open line of communication. It would also set a standard of the types of post riot will reply to and be part of.

y0r1ck4 votes

The idea is good but the execution is weak. I think a better way would be allowing users to subscribe to posts they want to follow. Users would naturally subscribe to the more constructive posts.

Dromar4212 votes

{quoted}

The idea is good but the execution is weak. I think a better way would be allowing users to subscribe to posts they want to follow. Users would naturally subscribe to the more constructive posts.

I like that idea.

BoringLittleF3 votes

-direct, concise, and honest answers to why the teams approached nerfs/buffs/reworks/lore changes/ranked changed the way they did

"Give not the answers you have, but the answers we think you REALLY have. Anything else that doesn't match our projecting will be treated as lies"

-RESPOND to well thought out and well constructed posts, and IGNORE the flame, anger-fueled bullshit.

"Waste time to scroll through pages and pages of anger-fueled upvoted bullshit to find like one-two well-constructed posts that are downvoted so hard they are hidden"

-Be willing to accept criticism without subtweeting us and expressing your "frustration"with our reaction to your decisions. You're all professionals, act like it.

"Don't you dare ignore us. Take in all the shit we throw at you and smile".

-Be legitimately thankful, not just damage control thankfulness, that you have a community that gives a damn.

Creating 50 "OMG Riot kill yourselves" threads doesn't equal giving a damn.

y0r1ck9 votes

Ignoring all the normal people here who don't act like this.

Leonaiten1 votes

Let's be honest, this "normal people" are kinda rare. The Riot employees will have to look forever to find somene trying to make a rational discussion.

Karunamon1 votes

{quoted}

"Give not the answers you have, but the answers we think you REALLY have. Anything else that doesn't match our projecting will be treated as lies"

Except 90% of the time we don't even get that. No, the patch notes don't count. They're incredibly terse and often missing a lot of detailed reasoning.

"Waste time to scroll through pages and pages of anger-fueled upvoted bullshit to find like one-two well-constructed posts that are downvoted so hard they are hidden"

Mistreat the community and have utter hostility towards them leak out repeatedly, quelle surprise, they are hostile towards you.

"Don't you dare ignore us. Take in all the shit we throw at you and smile".

Paid professionals vs general public.

Creating 50 "OMG Riot kill yourselves" threads doesn't equal giving a damn.

Literally doesn't exist.

AirKingNeo2 votes

-direct, concise, and honest answers to why the teams approached nerfs/buffs/reworks/lore

Riot lacks communication with the boards. Plus, this would mean Rioters would be accountable for balance changes, which won't happen.

Leonaiten2 votes

-direct, concise, and honest answers to why the teams approached nerfs/buffs/reworks/lore changes/ranked changed the way they did.

They already do this, but when someone just dont like the changes it won't be any justification good enough for them. And being honest their balance team work a lot to make a better and balanced game (despite the horrible response they receive from he community), we could be more grateful for this. Making changes every week is not something you see in any game.

-Be legitimately thankful, not just damage control thankfulness, that you have a community that gives a damn.

They are. But everyone forgets pretty fast.

mack91121 votes

Rioters did at one point did do all points you have mentioned.

They tried time and time again with this community and it absolutely shat on them at every turn.

I miss the days of riot involvement in these boards I truly do but we are at fault for all of this.

If we want these boards to change we have to hold ourselves and our peers on this board accountable.

Thefrostyviking1 votes

Going into a spiral of blaming eachother for one thing or another will do shit to help.

What first needs to happen is forcing anyone that makes a post to read "guidelines" for what a post of the type they are looking to make should look like, and what the tone should be, then moderation needs to exist as quality control.

Now? We have a handful of poor souls working to filter a relentless torrent of shit that no one relevant is making any effort to stop and instead they complain that it stinks.

mack91121 votes

Absolutely you are correct I think its time more of us in the community step up and take on more responsibility on this board.

Thefrostyviking1 votes

.....My point was, the current system cannot archive its intended purpose, fullstop.

There needs to be admin level changes to even get started, adding more moderators will just send more people to dig in the river of shit while leaving the floodgates open.

mack91121 votes

so what is the change you propose then

Thefrostyviking1 votes

I wrote it did i not? A enforced reading session of the guidelines for anyone wanting to make a post at the very least, followed by a actual penalty for those that refuse to follow them like being banned from making anything for a time.

A ban on comments found to be nothing but pollution needs to be possible as well, just having the mods remove the shit doesnt help if more constantly pours through, at best the amount decreases a bit but realistically it probably stays constant or grows given the fact that most stuff is negative and the boards is famous for it.

mack91121 votes

I understand that but who will moderate and distribute bans?

Either we as a community will have to step up to moderate this board or riot will hire someone and a corporate entity moderating a board is not what this board was about I thought.

Thefrostyviking1 votes

Once guidelines are enforced people will naturally become more aware of them which in turn will make the job of a moderator easier, all the community will have to do is flag stuff they think is breaking the rules and it´ll be fine.

As far as applying bans goes though, either one gives the moderators the right, perhaps in a limited way or all of it or the moderators in turn become able to flag offenders for rioteers to look at and decide.

A goal should be not bringing in more moderators because a large issue with a greater number of people is the possibility of misuse from one of them, a smaller number of people is better, moreso as they will have an easier time discussing and agreeing whereas a large amount of people could argue for days with no result in sight.

And these boards were created to provide feedback, share some jokes and raise awareness of perceived issue´s as well as discuss idea´s, there was never anything saying that riot couldnt censor as much as they wish.......which they havent done nor have they even tried to keep misuse down though which lead to the current situation.

If one wish to bring change here it starts on Riots end, more community work wont really accomplish much exactly because its the community misbehaving that is causing so much problems.......which notably isnt helped by riot not really responding in any way to it just allowing it to fester.

NocturnalSheild1 votes

{quoted}

Rioters did at one point did do all points you have mentioned.

They tried time and time again with this community and it absolutely shat on them at every turn.

I miss the days of riot involvement in these boards I truly do but we are at fault for all of this.

If we want these boards to change we have to hold ourselves and our peers on this board accountable.

It isnt our fault the boards suck. The boards used to be amazing before it was the boards and was just the forums.

There was at least 50x (if not more) the posting population. In its heyday you could read a single thread and so many new posts were created the entire front page would change.

Rioters were on constanly and used to joke and interact with the community.

I FONDLY remember chanting smite,smite,smite when a (i didnt deserve to be banned thread) was posted and a rioter would come and banhammer them and everyone would laugh rioter included.

Since the changes i have been banned for 7 days for simply saying "pwned" to someone who wrote a thread like that.

The change to boards and the ABSOLUTELY INSANE moderation (seriously no political or other topics...wut even) is what destroyed the forums. Not the users.

SUPERSATANA1 votes

[{quoted}](name=ApocaIypse Meow,realm=NA,application-id=6heBIhQc,discussion-id=KVjjRNB7,comment-id=,timestamp=2019-02-24T16:08:11.899+0000)

-Be legitimately thankful, not just damage control thankfulness, that you have a community that gives a damn.

Thankful for this sorry excuse for a community AHAHAHHAHAHAHAHAHAHAHAAHAHAHHAHAHA

GenoXx1 votes

They won't do it.

BigFBear1 votes

There are a few really good threads out there. I don't understand why no one at Riot goes into discussion with the members sometime. It feels like no one ever look at these boards/good threads and they all give a shit.

Leadboo1 votes

Like I said in Riot August's stream, taking the time to look for good posts and providing feedback will breed other posts of the same caliber. You have to feed eagles and starve turkeys. Saying the boards are shit then just lurking in them ISNT community involvement. Try this:

-AMAs with different team members -direct, concise, and honest answers to why the teams approached nerfs/buffs/reworks/lore changes/ranked changed the way they did -RESPOND to well thought out and well constructed posts, and IGNORE the flame, anger-fueled bullshit. -Be willing to accept criticism without subtweeting us and expressing your "frustration"with our reaction to your decisions. You're all professionals, act like it. -Be legitimately thankful, not just damage control thankfulness, that you have a community that gives a damn.

Leadboo1 votes

Echo

Horse Grenades1 votes

[sg-miss-fortune] I see what you did there. That's pretty good

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