I'm actually impressed by the moderation here.

LunSeiSleidee·Jul 30, 2017·57 votes·2,701 views

So I've been very aggressive on a certain thread here, and the mods actually took time to explain me what was wrong with each one of my comments instead of doing a quick copy&paste of "this does not follow the forum regulations".

I must say this helped me understand I should really refrain my internet aggressivity. It's the first time I've seen something like that on an internet forum.

I just wanted to make a shoutout that I'm positively impressed and that now I'd feel like crap being all aggressive in this forum again.

It looks like it's not just the game itself that's getting attention to stop troll behaviour.

39 Comments

ModThe DjinnJul 30, 201722 votes

Thanks, LunSeiSleidee.

We on the mod team really appreciate you taking the time to tell us this. It's great to know that some people appreciate the feedback, and take it to heart.

Let me thank you, as well, for having the sort of response we love -- the ability to look at your own behavior a second time and be willing to accept that it might need to change slightly. It's something that's all too rare, and something that is absolutely fantastic to see. Looking forward to seeing you around in the future.

And, obviously, we're always looking for ways to improve. So if you see something that feels off, or something you think we're missing, hop over to this board and let us know. We're always happy to chat. :)

[slayer-pantheon-thumbs]

LunSeiSleideeJul 30, 20175 votes

[slayer-jinx-catface]

SuicideAllJul 31, 20171 votes

There is a difference between chatting at someone and chatting with someone. [slayer-jinx-wink]

ModThe DjinnJul 31, 20175 votes

{quoted}

There is a difference between chatting at someone and chatting with someone. [slayer-jinx-wink]

In fairness, I'm willing to do both depending on the circumstances. :)

KarfussJul 30, 20179 votes

The moderation here is very professional, agreed.

It isn't aggressive and personal in the sense that, it isn't 'ban or removed because I personally disagree with it.' It is neutral, which is something terribly lacking on the internet these days. You are able to express what you wish, regardless if people disagree, so long as it fits within the guidelines and is relevant.

MelledoneusJul 31, 20176 votes

Since The Djinn already ate up most of the discussion I wanted to bring, I'll keep this short and sweet.

We do our best to be fair to all the people on the Boards, and opt to give people actual reasons and clarity rather than take the easy way out with "you done goofed, figure it out." The mods here actually work very hard to make the Boards a place where discussion thrives, so this thread would make a lot of us really happy because it shows that our efforts are meaningful to someone in the community. If I can make one person happy over weeks of fostering discussion, it's well worth it. And I'm sure the other Wardens feel the same.

We're always looking for new ways to make the Boards a better place, and always strive to improve our efforts to keep it great. On behalf of all of us, happy posting, and may you be forever showered with upvotes. And to start, here's a +1 wishing you the best of luck!

http://i0.kym-cdn.com/entries/icons/original/000/012/542/thumb-up-terminator_pablo_M_R.jpg

KartagiaJul 31, 20171 votes

As I am apparently seen as "enemy of Public Relations" as I am honest. I am blatantly honest, and Murican culture of double-faced hypocrisy does not support that, my reports on people calling me lunatic are ignored, but my comments stating certain very common behavior followers are idiots, and explaining why, is hostile. But being hostile towards player who is not saying "GOOD JOB GUYS! YOu down vote everything giving out uncomfortable facts is really nice" is ignored totally, and I am called "feeding the trolls", but nothing is done to trolls as they are working for Riot.

MelledoneusJul 31, 20172 votes

It sounds like you feel like the Boards Moderation team has fallen short of achieving our purpose. If you'd like to talk to us and let us know how we can improve, I invite you to come to the Boards Moderation Discord. We would be glad to hear your input on how we can improve.

After all, constructive criticism is still constructive even if it is cruelly honest.

MonkeyMadnessJul 31, 20173 votes

Really? This has literally never happened to me. I just get my posts flagged and deleted with a pure copy/pasta notification.

And while I'm complaining about the moderation, I was once openly harassed by an Arbiter who made a comment implying that I was too dumb to keep from shitting myself (simply because I disagreed with him on a certain topic, not because I made irrational comments). I obviously did not stand for this, and responded very much in kind, and then filed a report with Riot. The next day, I found myself on a temp ban from the forums with my comment deleted, meanwhile the Arbiter in question was continuing his shitposting on the very same forum, with none of his inappropriate comments being deleted. Kewl.

ModThe DjinnJul 31, 20172 votes

{quoted}

Really? This has literally never happened to me. I just get my posts flagged and deleted with a pure copy/pasta notification.

I'll make sure I pass this message along. We're always looking for ways to improve.

And while I'm complaining about the moderation, I was once openly harassed by an Arbiter who made a comment implying that I was too dumb to keep from shitting myself (simply because I disagreed with him on a certain topic, not because I made irrational comments). I obviously did not stand for this, and responded very much in kind, and then filed a report with Riot. The next day, I found myself on a temp ban from the forums with my comment deleted, meanwhile the Arbiter in question was continuing his shitposting on the very same forum, with none of his inappropriate comments being deleted. Kewl.

If you have questions or concerns about a violation, feel free to hop onto our Discord Channel (there's a link in the forum navigation sidebar). We'll be happy to discuss specific actions taken or punishments issued when someone is around who can do so. :)

MonkeyMadnessJul 31, 20171 votes

No thanks, I prefer to discuss things within the official channels (ie Riot's support site). If I can't do that with 100% effectiveness then why are they provided in the first place?

Also, if this scenario proves anythings, it's that Riot holds itself above it's own law. Why would I bother risking talking to you or anyone else at Riot about someone in your ranks giving me shit when this has been made so blatantly obvious? I'm not risking my account or boards access thanks, as clearly getting temp banned (or perhaps worse) is the penalty for crossing a Rioter (or anyone officially endorsed).

ModThe DjinnJul 31, 20171 votes

{quoted}I'm not risking my account or boards access thanks, as clearly getting temp banned (or perhaps worse) is the penalty for crossing a Rioter (or anyone officially endorsed).

Inquiring politely about a violation or requesting more information will not result in any punishments. We don't punish people for personal vendettas, or for disagreeing with our judgments. Again, I or someone else will be glad to look into any issues you care to raise. We do not, however, routinely discuss individual violations on this public forum.

If you don't believe that, I can't make you. I suspect, however, that Riot Support will just point you back in our direction.

Best of luck. :)

MonkeyMadnessAug 1, 20171 votes

Fine, I'll believe that. However, I will NEVER believe that doing so won't simply be a waste of my time and energy.

FearlessCreatorJul 31, 20172 votes

No they don't lol

FearlessCreatorJul 31, 20172 votes

If i look through my inbox 90% of stuff that got removed got generic respones

ModThe DjinnJul 31, 20173 votes

{quoted}

If i look through my inbox 90% of stuff that got removed got generic respones

I'll make sure I pass this message along to the rest of the moderation team. We're not always perfect, and sometimes we are too busy in our personal lives (we are volunteers) to give perhaps as full of response as we could, but it's something we're trying to improve on in general.

Fondling GemsJul 31, 20172 votes

To add on to what The Djinn said keep in mind that we can't speak for anything before we got instated, so anything older than a few months would have been part of the old team.

We try very hard to not copy and paste responses, but especially on posts where someone is clearly breaking a relatively simple rule (Such as on the wrong board) the responses tend to all sound similar.

Explaining why a post showing skin ideas belongs in Concepts and Creations and not Gameplay is always gonna be pretty similar to explaining why a post about balance belongs in Gameplay and not Misc. We can try to change up the exact phrasing but since there always is an element of checking things off (Greeting the person, explaining what the issue is, linking them to the rules they broke/boards we ask them to post on, signing, our discord for contact, and their post/comment, etc. etc.) Certain posts will always sound similar because similar problems have similar answers.

Also note that BECAUSE we don't use copy & paste answers it means that we don't have a set of templates to choose from and instead we write each one on the spot. This means that we each tend to develop styles of writing that can make our posts sound similar.

Of course if you have noticed your responses within the past 3ish months (When the Warden Program Started) being very generic hop over onto our Boards Moderation Discord and let us know. We always appreciate the feedback.

SiffLortJul 31, 20172 votes

Sadly, compared to NA, EUNE and EUW is like a forest with wild animals. We can't even compare in the quality of boards moderation they provide. Shame.

ModWuksJul 31, 20171 votes

{quoted}

Sadly, compared to NA, EUNE and EUW is like a forest with wild animals. We can't even compare in the quality of boards moderation they provide. Shame.

I'm sure the European volunteers would be disappointed to hear that. Is there any feedback you'd like me to pass along to the EU team?

Starcraft243verJul 31, 20172 votes

Well, if you would just pass them your process and tell them to follow it, it would be great.

Monsieur KastJul 31, 20171 votes

A total shift of moderation strategies is not required to fix a few problems. If you don't come with anything specific, you know they won't change a small thing, not speaking of radical changes that you propose.

The EU volunteers frequently say that they are willing to receive feedback. There even was a feedback thread a while ago from one of them. Furthermore I rarely see someone discussing the boards moderation in EU.

If you don't give clear examples, no one who willing to change can make change. You really need to be more specific than 'just copy NA moderation'.

HumpelstilzcheAug 1, 20171 votes

Hi there,

EU mod here. As far as I know the moderation processes in EU and NA are mostly identical. Would you mind explaining what difference you see and provide some feedback on how EU moderation can improve in your opinon?

Starcraft243verAug 1, 20171 votes

Hello, it seems that on the euw/en boards the notifications are clear and usefull, it was more on the euw/fr boards that I got notification that either :

Didnt tell me what the infraction was
Didnt tell me for which message I was censored
Didnt give me a link to the topic in which I was censored.

Well there's also one time where I was censored in euw/en for posting a screen of an op.gg record of another account which was mine as well. But I'd agree it could be missleading. This being said, the simple fact we can't answer directly to a "your message has been deleted" notification is quite frustrating. You just cannot argue.

HumpelstilzcheAug 2, 20171 votes

We checked your notifications and except for a very old one they all contain precisely the information you demand here, except for the link to your deleted comment, since you can't link deleted posts (only threads). Instead, it contained a copy of your entire deleted post.

Starcraft243verAug 2, 20171 votes

So, it falls under : Didnt give me a link to the topic in which I was censored.

1 warning : https://i.imgur.com/p6VAGCn.png No information at all (ok, it's very old).

2 warning : https://i.imgur.com/1j5s8dU.png No link to the topic, so I can't see any context (also the censored message quoted was litteraly :

"I'm watching your match-history"

, not sure why it would be censored, or the message is not complete, but I've no way of knowing it.

3 ban : https://i.imgur.com/cMS066q.png No link to the topic, still no context, the censored message is litteraly :

It relates to the poster before me who said "it's useless to report since you lost your game".

So still not sure why I would get banned for this, or the message in not complete.

4 warning : https://i.imgur.com/u0HUXUM.png

Nicely moderated, it's okay, I whished they quoted my entier message, but everything i needed is there.

5 warning : https://i.imgur.com/lRKm6dS.png No link to the topic provided

6 warning : https://i.imgur.com/2EOQrMj.png No link to the topic provided

7 warning : https://i.imgur.com/vH8OTWa.png Perfect everything is there. (couldnt screen the bottom part but there's a link and the quote of the deleted message)

8 warning : https://i.imgur.com/xMFIdjg.png Everything is missing, but Wuks already answered me on this one.

So out of 8 notifications, 2 were well written, including : reason, link to topic/context and the message deleted.

HumpelstilzcheAug 3, 20171 votes

As I mentioned before, you are right about the old notifications. Those messages are 2 years old, a lot of things have changed since then....including how moderation notifications look like. Another thing I already mentioned is that deleted posts can not be linked. Only deleted threads can. The messages where you complain about a missing link were about deleted posts, not threads. That's why they don't have a link and instead contain a copy of your post.

The 7th warning is not from EUW/EUNE and neither is the 8th.

So out of 8 notifications, 2 are old and do not represent how moderation is done nowadays, 2 are not from EU, 1 contains everything you want and 3 do not contain a link to your post, since it's impossible to link deleted posts.

So right now I don't really see how exactly our French friends can improve. Their current moderation is up to all possible standards and the only remaining complaint (missing link) is simply impossible to solve.

Starcraft243verAug 3, 20171 votes

Putting a link to the thread could be fair enough so we can have context.

But I was thinking about another solution I've seen in multiples other boards : do not remove the whole post, just edit it (even if you delete the whole content), to replace it by : 'Moderated by : --------- , Reason : spam'.

you now can link the context
you can censor the part that was breaking the rule, maybe the post as a whole can be interesting but there's one part that need to be censored
other people sees that this has been moderated

On the blizzards boards, the moderation censor part of the posts silently, I dont like that, you often find out later because you see at the bottom of your post 'last edition by : name_of_moderator'.

On teamliquids boards most of the offensive post are not deleted, sometimes slightly censored, but the moderation edits the post to put a red message like "user was permanently banned for this post", or "user was warned for this post".

On Ogame boards, the moderation edited the posts in another color just to throw away what needed to be censored and giving warnings (3 warnings > ban)

HumpelstilzcheAug 3, 20171 votes

There are a few problems with that idea.

First of all: Privacy. Publically shaming people who broke the board rules is not a very effective way to make sure they actually improve. In addition this would be incredibly attractive for trolls, because this is exactly the kind of attention they are looking for. That's a massive issue with visible moderation. The third problem is that the player would not receive a notification of any kind. Most players would not even notice that one of their old posts was edited. The 4th problem is, that it would be much more work and would also be basically untrackable. There would be no moderation history for that user (mods would have to do that manually) and even for the mods it would be hard to find out what exactly they did, since the original post is simply gone. This would theoretically even allow you to abuse your power as mod without being caught.

Starcraft243verAug 3, 20171 votes

This would theoretically even allow you to abuse your power as mod without being caught.

Well, isnt it already the case when i'm banned for "I'm watching your match history" ?

HumpelstilzcheAug 3, 20171 votes

My french isn't good enough to understand the full context of that conversation, so I don't feel competent enough to judge that.

Starcraft243verAug 4, 20171 votes

Well since there's no link to the topic and since these are the only words quoted, I do not have any context to refer to as well.

Furor NexisAug 2, 20172 votes

Hey LunSeiSleidee.

We actually really appreciate this. We've been doing our best to meet up to everyone's expectations since we took over from the previous moderation team, and we're still learning as we go. Thank you for having confidence in us.

OriyokiJul 31, 20171 votes

NA boards are only reasonable boards. In EU boards you ask mod if they even read your post and your comments gets removed and you punished for either "spam" or "verbal abuse".

Starcraft243verJul 31, 20171 votes

Seriously ? Out of 8 deleted messages notifications I only got 1 feedback that wasnt copy paste.

And in some case they didnt even copy paste my original message so I had no idea why and where I had been censored.

Lucky guy.

ModWuksJul 31, 20171 votes

{quoted}

Seriously ? Out of 8 deleted messages notifications I only got 1 feedback that wasnt copy paste.

And in some case they didnt even copy paste my original message so I had no idea why and where I had been censored.

Lucky guy.

I've gone through your moderation actions and only noticed 2 removals in your history. One of them was under the previous moderation team, and the other was under the current moderation team. You're correct that the latest removal didn't include the original message; however, we've worked with the moderator who actioned on this case to let them know that they should be including the original message(s) for clarity.

Starcraft243verJul 31, 20171 votes

Well, looks like you can't access my whole notification history then :

https://i.imgur.com/zMBUbBZ.png

ModWuksJul 31, 20171 votes

{quoted}

Well, looks like you can't access my whole notification history then :

https://i.imgur.com/zMBUbBZ.png

Correct, the programs operate relatively independently of each other. I can only directly address moderation inquiries directly related to North America or Oceania.

Sraeg2013Jul 31, 20171 votes

Unless the mod deletes your comment for mature content which is only mature if you are knowledgable about those questionable topics.

the mods actually took time to explain me what was wrong with each one of my comments instead of doing a quick copy&paste of "this does not follow the forum regulations".

You were lucky. I'm still getting copy-pasted responses.

It's the first time I've seen something like that on an internet forum.

You must be new to the internet, because any respectable forum was doing that since the dawn of the internet.

LauchmelderAug 3, 20171 votes

I'm fine with it most of the times, but there are a few mods that are way too quick on the delete button. One of those guys deleted my post which was obviously meant as a joke. It even was on a thread in M&G