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[MODERATION] Moderators should MOVE misplaced posts, not just delete them.

MXXIV··83 votes·12,516 views

So I've already seen several posts from butthurt users that got their post deleted. Most of the posts are deleted for being in the wrong section.

You know it's quite shitty moderation if all you can do is delete posts. Moderators should be those who keep the boards alive and civilised, who show the users the right way. Now they instead delete the post and mark it as spam, resulting in user being confused. That's really bad for this community.

If the user gets his post moved, he'll remember where should it be for the future. Deleting misplaced posts could even waste actual good ideas - and I'm sure most users won't feel like writing it all over again.

I'm really losing my faith in whole this boards project. My faith that this is really an effort to build a nice and civilised community. The only reason I still believe there's some effort from Riot's side is the fact that I have no idea why else they would be doing it, since it's definitely not a profitable project.

80 Comments

Tamat37 votes

Hey there. Appreciate that feedback! This particular subject is one that both Pendragon and I have commented on in the past, but I wanted to jump in here to explain why we delete instead of move. The biggest thing to remember is that there's not ONE appropriate board for each piece of content posted. Typically there are several boards that would work, and you don't have to choose just one. It's a matter of relevancy as set for each board. Exceptions are illustrated in the Guidelines for each board.

Anyway, here's are the most glaring reasons for why we delete verses move.

  1. When content is posted, a bunch of math begins to happen behind the scenes to determine how it is sorted. As content matures (is voted on, viewed, etc) it's sorting will change. If we move something once we discover that it's inappropriate for the board it was posted it, that has an impact on the content in question, but also other content in the board it's moved to. It's fairly complicated to fully explain, but the TL;DR is that moving content causes problems.

  2. Moving content is not scalable. You can give a man a fish, or teach a man to fish. Moving content for you guys wouldn't solve the problem long term, it would make it worse. Since we started deleting stuff instead of moving it, there's evidence to suggest that boards users spend more time thinking about where they post content before they do so. If it didn't matter where you posted crap because the mods would fix it, I believe we'd be digging ourselves a hole that would hurt everyone long term.

  3. Returning to a board and not seeing the content you posted is jarring. This is true whether the content is deleted, or moved. We know its frustrating when you have to repost the content you spent time posting, but we try to make it as easy as possible for you by providing you with the content that was posted.

I'm more than happy to go back and forth on this. In all my years of moderation, this is the first time that moving content was not a thing. It was pretty difficult for me to get used to as well, but I do believe it's the best course of action for the health of the Boards.

Kürama4 votes

Okay, if our content is removed, how about it's saved so that we can just copy & paste it into the appropriate board so that our time doesn't go to waste?

**Edit: Yea I know we have that, sorry guys. **

Professor Derpy9 votes

{quoted}

Okay, if our content is removed, how about it's saved so that we can just copy & paste it into the appropriate board so that our time doesn't go to waste?

I posted a fanart picture I liked into Story & Art not too long ago realizing that's not where it goes and they provided a link in the messaging to the thread they removed, so unless that's changed, the OP of the content should still be able to retrieve it using the link to the thread.

Kürama5 votes

And you were right, apologies.

RoyaiChaos5 votes

Actually this already happens. I just got a thread removed from being on the wrong board and it included a link to my thread.

Kürama1 votes

When you clicked on the link, did it lead you to your thread, or was it void?

RoyaiChaos2 votes

I just checked and It linked to my thread, it's still there in my notifications.

Kürama1 votes

Just to make sure, your entire thread was deleted and not just one post (comment) right?

RoyaiChaos3 votes

It was a thread, not a comment. It was deleted almost as soon as it was put up.

Kürama1 votes

Thank you very much. This pretty much solves the problem this thread was bringing up.

MXXIV13 votes

Thanks for taking time for writing such a nice reply. While your point 1. isn't very convincing, since moving is actually COPY and DELETE, so it's pretty much the same as if the user posts it again in correct forum, the point 2. makes sense.

But there's a problem - some of the content you delete is high-quality, though misplaced. And it's often not reposted (or I can't find it). And the replies of the people on that post are also lost forever. So sorry Tamat, but what are you actually doing is making moderation easier at the cost of stealing good content from the boards. I do believe this makes the boards cleaner. I can see how well and fast it works.

But it's really like shooting anybody who walks on red lights on the road. Maybe he hurried to save someone's life...

Kürama3 votes

No. Firstly, if you going to type a wall of feedback / ideas, you would want to look at which Board is appropriate for what you are going to type about. I would certainly be pissed if my wall of feedback got deleted due to it being in the wrong Board, which is why I post it in the most appropriate Board.

When I'm finished with it, I also copy & paste it into a Word Document, just in case any shit happens, I don't have to remember and retype everything, so this is something you guys can adopt as well.

MXXIV2 votes

I have an userscript that saves all recently submitted textarea values in the localStorage. Before, I used to add it into comment block in main file in the IDE. But I wasn't talking about myself man!

I was talking about all these guys who are writing nice posts but they somewhat fail to ready which section they post into! And there's so many, you'd wonder. About 60% (more than half) posts here, in boards feedback, are off topic. Now that's pretty suspicious.

Finally, this whole thread was a question about moderation, not self moderation. Quite frankly, if everyone did what you do, what I do (even without the scripting), moderators would become anachronism.

Kürama3 votes

Not necessarily, as there are quite a lot of shit-posters to deal with daily.

As for not reading the section they should post it in, it's entirely their fault. I'm not saying mods shouldn't just move the threads, but if it's going to cause more shit than good, read the Board descriptions, and post it in the most appropriate.

S4DLyF31 votes

Well, I had recently posted about Clairvoyance vs. Blue Orb (Trinket) and got an answer from what had nothing to do with anything I had stated, and I think it really had some meaning to it. Not only did it bring people to questions it also got deleted about 20 minutes after it was posted. See, this board isn't for smart questions. It's is secretly here for people to get nerve-racked and twitchy so you can rage and want to spam more garbage at Riot. Honestly, this is my first time using the forums, so when my post got deleted for "Not being in the correct section of the forum" I was a bit upset. I really do not feel like re-posting it again but it is sort of something that could be solved rather than being deleted. Maybe if they actually took the time to "READ" it. They would consider.

Kürama1 votes

In which category did you post it?

Hyrum Graff9 votes

So, I'd like to jump in with a couple extra things. Points:

  1. At the moment when they move content, it retains its upvotes, and its date of posting (it really is a move, not a copy-delete). Different Boards have different amounts of users, so a post in Gameplay & Balance might get significantly more upvotes than one in Community Creations. When it's moved, it is suddenly the top piece of content, even though users from that Board weren't voting on it. This is what Tamat means when he says it's disruptive.

  2. I agree that there's a problem of "this content is lost forever." I support Daen's suggestion: instead of deleting posts for being in the wrong Board, lock them and remove them from the listing. This way, they can't be found, but can still be viewed by people who were taking part in the discussion. I also think there should be a "repost this" button in the moderation message.

Finally, though Tamat didn't mention it, there's a long-term vision for these boards where users can create their own sub-boards. When this is implemented, there might be multiple communities that overlap (for example, maybe there are two different Dominion communities). What happens if I post about dominion in an esports board? It certainly doesn't belong there, but the question of where is does belong doesn't have quite as clear of an answer as it does now.

MXXIV2 votes

How can I get to know about such "long term" visions? I have long term visions too, and I have implemented some (now they are broken since boards have changed after a year).

Hyrum Graff1 votes

I think Pen posted a little about it a couple months ago. We've also had some chats in client (CommunityPlatform chat room).

Mast3rMahan3 votes

I agree to a point, but mainly disagree with you. My reason being, having served as a mod where I had to move posts around on a forum, I found that when people were notified that their post was in the wrong place, people usually were pretty good about putting them in the right forum afterward. Deleting them is frustrating, especially when there is no feedback as to where they were supposed to go anyway. This has resulted in me rarely posting my own posts since i don't want to spend forever writing a post, to only have it deleted. This happened back when battlecast skarner was released and I took over about an hour writing and I never rewrote it even though I feel it was valid feedback, however it was deleted with just a note saying it was posted in the wrong spot.

Kürama2 votes

It should have included a link to your thread, can you recheck the notification?

MXXIV1 votes

Back then this function wasn't there.

Kürama1 votes

No it wasn't, and yes I can confirm, they only started doing it late last year, around November or so.

Mast3rMahan2 votes

On a scale of 1 to stupid, I think I am currently sitting at stupid. Totally missed the link. However, I'll stand by my statement that they should at least tell you where they think it belongs if they insist on deleting posts instead of just deleting it and calling it a day.

Thanks for pointing that out

Kürama1 votes

Lol, you're welcomed! And we've suggested telling you where to post it to Tamat. :D

Mast3rMahan3 votes

I disagree. I have moderated on forums before and know it can be annoying when people post in the wrong section. However, I also know that most people will learn where to post things if when you move a post, you notify them that it is in the wrong spot. I have posted a few times here, but rarely make my own post since I'm not always sure where certain posts go. One I spent almost an hour writing a long super detailed piece of feedback on Battlecast Skarner only to have it deleted because I posted it in the wrong spot. Notifying people that they posted in the wrong location, and then telling them where to post in the future teachers people where to post. I found when I moderated that most people only needed one or two times and they figured out where stuff belongs. Stop deleting and start moving posts that are in the wrong area.

pinche maricón2 votes

I completely agree with you and the point made that people will learn better from having their posts moved apposed to having them deleted. As I used to moderate on a forum as well and got the same results.

Evil Jester2 votes

{quoted}

Hey there. Appreciate that feedback! This particular subject is one that both Pendragon and I have commented on in the past, but I wanted to jump in here to explain why we delete instead of move. The biggest thing to remember is that there's not ONE appropriate board for each piece of content posted. Typically there are several boards that would work, and you don't have to choose just one. It's a matter of relevancy as set for each board. Exceptions are illustrated in the Guidelines for each board.

Anyway, here's are the most glaring reasons for why we delete verses move.

  1. When content is posted, a bunch of math begins to happen behind the scenes to determine how it is sorted. As content matures (is voted on, viewed, etc) it's sorting will change. If we move something once we discover that it's inappropriate for the board it was posted it, that has an impact on the content in question, but also other content in the board it's moved to. It's fairly complicated to fully explain, but the TL;DR is that moving content causes problems.

  2. Moving content is not scalable. You can give a man a fish, or teach a man to fish. Moving content for you guys wouldn't solve the problem long term, it would make it worse. Since we started deleting stuff instead of moving it, there's evidence to suggest that boards users spend more time thinking about where they post content before they do so. If it didn't matter where you posted crap because the mods would fix it, I believe we'd be digging ourselves a hole that would hurt everyone long term.

  3. Returning to a board and not seeing the content you posted is jarring. This is true whether the content is deleted, or moved. We know its frustrating when you have to repost the content you spent time posting, but we try to make it as easy as possible for you by providing you with the content that was posted.

I'm more than happy to go back and forth on this. In all my years of moderation, this is the first time that moving content was not a thing. It was pretty difficult for me to get used to as well, but I do believe it's the best course of action for the health of the Boards.

The issue I have is when someone types a good 10 paragraphs on a very well written subject, and it is obvious that they accidentally posted it in the wrong section and the mods delete a good 45 min worth of writing when you know they could have easily just moved it or let them know to move it.

Kürama1 votes

They can go to the message, click the link to go to their deleted thread, copy it and paste it into the proper Board. Easy.

MXXIV1 votes

But then again, many don't know that and we others can never see that thread and discuss in it :(

Grouchy Old Bast1 votes

{quoted}

Hey there. Appreciate that feedback! This particular subject is one that both Pendragon and I have commented on in the past, but I wanted to jump in here to explain why we delete instead of move. The biggest thing to remember is that there's not ONE appropriate board for each piece of content posted. Typically there are several boards that would work, and you don't have to choose just one. It's a matter of relevancy as set for each board. Exceptions are illustrated in the Guidelines for each board.

Anyway, here's are the most glaring reasons for why we delete verses move.

  1. When content is posted, a bunch of math begins to happen behind the scenes to determine how it is sorted. As content matures (is voted on, viewed, etc) it's sorting will change. If we move something once we discover that it's inappropriate for the board it was posted it, that has an impact on the content in question, but also other content in the board it's moved to. It's fairly complicated to fully explain, but the TL;DR is that moving content causes problems.

  2. Moving content is not scalable. You can give a man a fish, or teach a man to fish. Moving content for you guys wouldn't solve the problem long term, it would make it worse. Since we started deleting stuff instead of moving it, there's evidence to suggest that boards users spend more time thinking about where they post content before they do so. If it didn't matter where you posted crap because the mods would fix it, I believe we'd be digging ourselves a hole that would hurt everyone long term.

  3. Returning to a board and not seeing the content you posted is jarring. This is true whether the content is deleted, or moved. We know its frustrating when you have to repost the content you spent time posting, but we try to make it as easy as possible for you by providing you with the content that was posted.

I'm more than happy to go back and forth on this. In all my years of moderation, this is the first time that moving content was not a thing. It was pretty difficult for me to get used to as well, but I do believe it's the best course of action for the health of the Boards.

Ok so its a "problem" to move vs just delete/remove. at least tell the poster in the message to them the place/places their post would be acceptable so they can place them properly. This would solve many confusions and should stop some of the complaints.

Kürama1 votes

This.

HowPlayGAEM4 votes

{quoted}

  1. Returning to a board and not seeing the content you posted is jarring. This is true whether the content is deleted, or moved. We know its frustrating when you have to repost the content you spent time posting, but we try to make it as easy as possible for you by providing you with the content that was posted.

If you delete something that I spent many paragraphs and hours composing because its in the wrong board, then I can assure you not only will I NOT spend more time to repost the lost content, I'll leave the forums and the game as well.

Kürama2 votes

As said before, you can go to the notification, it will include a link to your deleted content, click it, it will lead you to your deleted thread, copy & paste it into the correct Board.

Daen2 votes

#1.

As content matures, its sorting will change. If we move something once we discover that it's inappropriate for the board it was posted to, that has an impact on the content in question, but also other content in the board it's moved to.

While this statement is basically fluff, I understand what you're getting at. Threads being moved are affected differently by the sorting conventions present in each individual board.

That being said, is there any particular reason you can't move just the content of the thread rather than the vote totals and how they affect sorting? Threads should never be getting to the point where they are well-established with high vote totals and comment density before they are deleted, and I have trouble seeing an instance where moving a thread with 5-10 comments from a different board to the one that's relevant would be a particularly bad thing.

#2.

Since we started deleting stuff instead of moving it

When was moving the default rather than content eradication?

There's evidence to suggest that boards users spend more time thinking about where they post content before they do so.

What metrics are being used to support this evidence? If this conclusion is primarily based on how often users post content in the wrong location, we're kind of just looking at correlation and ignoring potential tangential causes. For example, if content is not properly explained when deleted, users may just not even bother continuing to add novel value to the platform. This might technically mean the user posts in incorrect locations less often, but it may potentially be stifling.

If it didn't matter where you posted crap because the mods would fix it, I believe we'd be digging ourselves a hole that would hurt everyone long term.

One would assume this is the case, but historically (through forums that allow moving) it just doesn't happen. With properly scaled punishments and effective guidance, it's pretty unlikely for someone to repeat a mistake like misposting. From a psychological standpoint, people don't generally work on something with the intent of making a mistake. If they are intentionally making mistakes, they probably deserve a punishment that differs from those that are clearly just misguided.

Using your fishing analogy, I would honestly consider moving to be like teaching a group of people to fish. Moving a thread with a clear public moderation message not only specifically addresses the OP, but it's also something other people can view and learn from. Deletion would be more like handing a man a fishing rod and telling him how not to catch a fish, and I just don't think that's as effective a learning tool.

#3.

Returning to a board and not seeing the content you posted is jarring.

Agreed. It's tough to see that something has been removed, and I'm glad this is being improved. I actually have a quick question: When a reply (not a thread) is deleted, does the moderation message show the actual content yet or does it just link the user to a comment that just says "Deleted"?

I'm more than happy to go back and forth on this.

I sincerely hope this is the case, because historically this has been difficult.

Edit: Over a week later, no response. I understand you're a busy man, but this is a consistent pattern. If you mention on a thread that you would like to have a discussion or go back and forth, it's important to follow through on that statement.

Kürama1 votes

#3. It just links you to a comment that says "Deleted".

Daen1 votes

Sigh.

I hope that changes at some point, because that's not acceptable feedback. Thanks for the answer.

Kürama1 votes

I hope it changes as well. Welcomed for the answer.

Prospector Pete5 votes

I agree. Several times I've made a post, and it just gets deleted. If I were to post that again, I would have no idea where it's supposed to go. If Riot Employees moved the posts around, people would actually learn from them and know where to put similar things in the future.

Demonbane7754 votes

Tamat, I know you have a busy life and all moderating the boards, but could you, you know, moderate the boards?

http://boards.na.leagueoflegends.com/en/c/GD/O1GBmr89-selfie-fred-ou-o

This guy makes at least ten threads a day. Most to all of them have even less content then that.

Nucleophilic atk3 votes

Even worse is when you make multiple comments/posts and they don't even tell you which one the removed.

Kürama2 votes

{quoted}

So I've already seen several posts from butthurt users that got their post deleted. Most of the posts are deleted for being in the wrong section.

You know it's quite shitty moderation if all you can do is delete posts. Moderators should be those who keep the boards alive and civilised, who show the users the right way. Now they instead delete the post and mark it as spam, resulting in user being confused. That's really bad for this community.

If the user gets his post moved, he'll remember where should it be for the future. Deleting misplaced posts could even waste actual good ideas - and I'm sure most users won't feel like writing it all over again.

I'm really losing my faith in whole this boards project. My faith that this is really an effort to build a nice and civilised community. The only reason I still believe there's some effort from Riot's side is the fact that I have no idea why else they would be doing it, since it's definitely not a profitable project.

I suggest a solution for good ideas being deleted and having to type it over again.

Show me the message they sent you when they deleted your content, I would like to see if it's as vague as you say or if perhaps you didn't understand.

MXXIV1 votes

Man. I didn't say these messages are vague. I never got my post deleted, so I actually don't even know what they look like. But I had to report several quality posts that were unfortunately here, in boards feedback, instead of other sections. And they were gone, forever, along with my replies.

Kürama1 votes

You said that they just delete content and mark it as spam, so yes, this would confuse players, but the message isn't supposed to be so vague, it's supposed to give you the reason for the removal as well as the appropriate Board to post your content in.

MXXIV1 votes

People have complained that their posts, here in Board feedback were marked as spam. I saw those posts before deletion and they were NOT spam. They were off topic and had a place in these boards.

Kürama2 votes
  1. What were the posts about?
  2. How do you know they were marked as spam?
  3. If they were off-topic, how would they belong in the same category they were deleted from, due to being in the wrong Board?

I'm not trying to counter you btw, just trying to understand and help clarify the situation, and maybe improve it if we can.

MXXIV1 votes

I have no idea where your #3 came from. I didn't say they did belong here. I said they were good posts, on wrong place. As of them being marked off topic, that's all up to whether the users that complaining did read their warning.

And I have no idea what are you trying to improve by asking me such questions - even more since you're asking me about post already deleted and things I can't check out.

Kürama1 votes

You sarted the thread about it, so I expected you to have some proof, that's all. If there were such unclear messages being distributed when content was removed, that was something that could have been improved.

Previously you stated they were marked as spam, now you're saying they were marked "off topic". If the message stated spam, then that was incorrect, but if they stated it was off topic, then nothing is wrong with the moderation.

Furthermore,

{quoted}

Just to make sure, your entire thread was deleted and not just one post (comment) right?


{quoted}

It was a thread, not a comment. It was deleted almost as soon as it was put up.

This thread basically became invalid with this comment. If players can read the message, click the link to go to their deleted thread, copy the comment and paste it into the correct Board the next time, then the problem is solved and you making a fuss about it pointless.

MXXIV1 votes

I wanted to say spam, not off topic. If the players can read the message and repost it, why do they not do it?

Kürama1 votes

Ask them lol.

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