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Why do Boards Exist?

Daedalus871··41 votes·12,081 views

I would think it would be so that the community has a way to communicate with Riot, but looking at the boards, there doesn't seem to be much of that going on.

If you look on the first page of "Gameplay & Balance", there is only one thread with a Rioter response. And that thread is about Bard who has just been revealed. So it isn't about anything really important. Meanwhile, there have been numerous thread asking about the Veigar and Mordekaiser compensation which appear to be heavy nerfs, that have gone unanswered. I will be fair and say that the majority of these threads are "RITO Y U NURPH VEIGAR?" that wouldn't really provide any meaningful discussion. However, there are also threads that are well crafted and that facilitate a meaningful discussion that go unanswered.

And it's not just "Gameplay & Balance" that suffer this problem, but also "Story & Art" and "GD" seem to suffer from a similar problem where important discussions are unanswered.

TLDR: It would be nice if the boards got more meaningful fist bumps.

111 Comments

qetzel14 votes

I thought it was to discuss LoL with each other, not necessarily Rioters...

Daedalus8712 votes

While that is a part of why Boards exist, I would still say the #1 reason is to communicate with Riot. Something along the lines of a 80/20 split.

RiotZwill7 votes

I was just discussing this with another Rioter yesterday.

It's an interesting question and one that, in my general experience, isn't really posed when it comes to game-specific fora. If you asked a random game dev "Why does your game have boards/forums?" most of us would probably say something along the lines of "Because we're an online game and that's just what you do!".

I would think it would be so that the community has a way to communicate with Riot, but looking at the boards, there doesn't seem to be much of that going on.

Sure, this is one goal. I mean, we have lots of ways to communicate with Players, but the Boards are one of the few places that are uniquely Riot.

Do you believe this is the primary goal though? Is there value in an equal focus on connecting Rioters with Players and on empowering players to more easily connect with each other?

To that point: what are better ways we could help players connect with both each other and Riot here on the boards? (If I can be so bold as to issue a challenge; think beyond "just post moar". I think we all agree that's important ;).)

I'd be really interested in hearing your opinions here. I'm about to jump in some meetings, but will definitely check in on this thread throughout the day.

Andy

FatedTitan8 votes

What if when Riot made changes to things or there were important discussions trying to be had (Veigar/Morde/Kass/Jungle right now), an official Rioter from the team that worked on those changes make an official post to facilitate discussion. This way, we don't have twenty billion threads asking the same things and feeling like no one at Riot cares because we don't see responses. No we have a place to go that Riot will talk about these things with us and assure us that this thread is being read.

Speaking of assurance that things are being read, this is a big problem for us. We try to give feedback, try to tell our concerns, but patch after patch it seems like our thoughts fall on deaf ears. Maybe we don't feel heard and feel like there is no discussion because we see our feedback not being taken into consideration, at least no visibly. This isn't a recent problem. It's been a problem as far back as I've been playing at the start of Season 3 when new Trundle was introduced. It just doesn't seem like Riot cares about our thoughts, but love to tout how player-focused they are because they made a community-inspired skin.

RiotZwill5 votes

Hi there FatedTitan!

Based on personal experience, there is definitely value in focused discussion like you're suggesting. Interestingly enough it usually doesn't result in less threads regarding a particular topic, quite the opposite in fact.

Speaking of assurance that things are being read, this is a big problem for us.

Something that Meddler asked last night was (and I paraphrase here) "Is there value in Rioters simply acknowledging that a concern has been heard without specifically addressing it?"

It's a good question, and I'm more than happy to jump into every thread I read and say "thanks!", but I'd be interested to understand the perceived value of those posts. Many, many's of Rioters are reading threads; should we acknowledge that we've read them more frequently, even if we don't have an immediate response?

Thanks!

Thryale8 votes

What if rioter's had a special kind of upvote (aka "fist bump") that they can perform to an individual post/thread to indicate that they have read and/or support what is being said here?

RiotZwill10 votes

That's an interesting idea! I don't want to nitpick it right now, but I think it's something that's worth suggesting for discussion internally.

/fistbump

Hyrum Graff1 votes

Old, but still relevant:

{quoted}

Some great ideas here - we've discussed a "read by a Rioter" feature internally before.

There might be some drawbacks, though - simply acknowledging that we read something might not always a great experience for players. I worry it might feel almost dismissive, depending on the context. Acknowledging a bug report on the PBE forums? Definitely a good idea. But if a player has put a lot of effort into a really deep proposal or critique, I'm not sure simply knowing a Rioter acknowledged it is necessarily any better than receiving no response at all. It might feel like, "okay, Riot, but what do you think? What are you gonna do about it?"

I've also thought about letting Rioters opt out from the red tracker, or finding some way to convey that their post is "unofficial." Unfortunately this is pretty hard to convey, and the reality is, if you've got a Riot logo next to your name, you're representing the company. Putting "opinions here don't represent Riot Games" in your Twitter bio doesn't really mean shit, really. ;)

Once you're at the scale and complexity of a community like League (and a company like Riot), the forums (and any social media channel, really) can become a pretty scary place. The crowd is very smart, and they WILL tear you apart if your message isn't airtight. You can't possibly consider every player perspective out there, and you certainly can't respond to every single message. It's a tough proposition for a game developer - do I spend my time working on my craft, or do I take time out to give a lot of really careful thought to a player-facing message?

There's no "easy" fix or silver bullet here. The real solution involves a bunch of things, like...

  • Training: if everyone's empowered to be a company spokesperson, well, they've gotta become trained spokespeople. That sounds scary and draconian, but we're not talking about polishing game designers to be White House press correspondents - just helping them learn some rules of the road.
  • PR help: dev teams need to have folks at their disposal who are absolutely experts at communication - folks who sit with them and understand the nuance of what they're working on, and can help to make sure we don't stick our feet in our mouths, while still making sure we're out there talking to players a ton. That's guys like Pwyff, who sits with the game design team 90% of the time (BTW, while he does talk to the community a lot himself, you should see the amount of work he does behind the scenes to help those guys out!) BTW, we're hiring more Pwyffs: http://www.riotgames.com/careers/player-relations-specialist
  • International communications: Here's a rub you might not be thinking about: lots of League players don't speak English, and don't play on NA. How do we make sure they feel they're heard? This is a super complex problem and requires a ton of other solutions I won't even get into. :)

Anyway, thanks for sharing - sorry for the wall of text!

DELI MEATS2 votes

I agree, having something that wasn't necessarily a post on a topic, but something to let the community know a rioter had taken interest.

Dfenestrator2 votes

[{quoted}](name=Riot Zwill,realm=NA,application-id=bzRrPGQO,discussion-id=LT3ez9dH,comment-id=000b00000000,timestamp=2015-02-26T20:17:38.071+0000)

Something that Meddler asked last night was (and I paraphrase here) "Is there value in Rioters simply acknowledging that a concern has been heard without specifically addressing it?"

I understood Meddler's comment quite differently.

Meddler said: "We can either say nothing, or we can tell you it's work we agree needs to be done, but that we're doing other stuff first."

That, as I understand it, means that Rioters can (and hopefully will) discuss certain issues and the solutions to those problems, even if they won't have the resources to solve those problems immediately. This is quite different from acknowledging without specifically addressing it. The former, for example, might lead to an involved discussion on mobility, which champions are problematic with their mobility, and possible solutions to those problems; the other might lead to a single post stating that a particular champion is problematic with no followup discussion or elaboration.

It might be my naive thinking, but I think that some threads (e.g. bug reports) are fine with a simple thanks, but it would be nice to get more in other threads that are more involved (e.g. balance, lore). It's a bit unreasonable to expect Rioters to have lengthy, involved discussions on a daily basis, of course, but it would be nice to hear from certain teams a bit more.

RiotZwill1 votes

TBF, I probably grossly oversimplified my understanding of what Meddler said.

Teemo

Dfenestrator1 votes

Haha, that's totally fine. It just makes me worry a bit now about what he meant when he made that comment. I'm hoping it suggests that more Rioters might engage in more community dialogue in the near future, but who knows.

RiotZwill2 votes

Well, one of my goals in player relations is to help more Rioters engage with players more often, so I certainly hope so :).

OldDirtay8 votes

[{quoted}](name=Riot Zwill,realm=NA,application-id=bzRrPGQO,discussion-id=LT3ez9dH,comment-id=000b000000000002000000000000,timestamp=2015-02-26T20:58:09.506+0000)

Well, one of my goals in player relations is to help more Rioters engage with players more often, so I certainly hope so :).

we've heard enough "goals" we want you to actually do something about it

the road to hell is paved with good intentions

RiotZwill4 votes

And Teemo shrooms.

I get that you're jaded about it. FWIW, I'm sorry that's the case. Thank you for being here to this point and I sincerely hope you'll be here to help us level up.

Starlighte1 votes

[{quoted}](name=Riot Zwill,realm=NA,application-id=bzRrPGQO,discussion-id=LT3ez9dH,comment-id=000b000000000002000000000000,timestamp=2015-02-26T20:58:09.506+0000)

Well, one of my goals in player relations is to help more Rioters engage with players more often, so I certainly hope so :).

Wasn't this against Riot's "Player-focused" mission statement essentially. Didn't they pushback against any sort of Player Relations Manager position because they wanted Rioters to want to engage with the community and not feel like they were going to lose their job or fuck up some NDA stuff?

Not to say that this isn't something I personally have been against, as I am ALL for the idea of having somebody recognize good discussions and try and break some kneecaps around the office to get people to engage in actual dialogue (Narrative, we're still looking at you as your attempts to be better at communicating are falling short of expectations...) to get some real discussions going.

With that being said, what can we expect from you as a Rioter? Are you going to connect discussions with Rioters or are you going to coach Rioters as to what/how/where to say what they want to say?

Daen1 votes

Didn't they pushback against any sort of Player Relations Manager position because they wanted Rioters to want to engage with the community and not feel like they were going to lose their job or fuck up some NDA stuff?

I'm not saying I disagree with you, but there is a distinct difference between player relations and community management. At Riot, from what I understand, Player Relations is generally aimed at helping Rioters interact with the community internally rather than doing it themselves/being an intermediary. Historically speaking, Community Management has had some of that "I'm an intermediary" vibe, and that is what Rot pushes against.

I still think CMs are somewhat necessary for really effective community interaction, but not in the traditional "I'm between the community and the developers" sense. I've spoken on that a lot, so I won't continue into more detail here.

RiotZwill1 votes

At Riot, from what I understand, Player Relations is generally aimed at helping Rioters interact with the community internally rather than doing it themselves/being an intermediary

This x 1000.

I'm not here to be the skinny part of the hour glass, funneling all feedback through me.

Starlighte2 votes

[{quoted}](name=Riot Zwill,realm=NA,application-id=bzRrPGQO,discussion-id=LT3ez9dH,comment-id=000b000000000002000000000000000100000000,timestamp=2015-02-27T01:23:55.624+0000)

This x 1000.

I'm not here to be the skinny part of the hour glass, funneling all feedback through me.

Another question then, and don't take this the wrong way but, are you going to get stuck with "damage control"?

That job not only sucks, but honestly nobody should be in charge if somebody says something stupid or not in-line with how Riot wants to interact with the community. Even if the community is over-reacting to something a Rioter said, I hope we won't see you taking the blame/brunt because of one of your peers' mistakes.

RiotZwill1 votes

Perfectly fair question.

"Damage Control" is part of the job (in the discipline, we call it reactive messaging) but only a small part of it. Something that's far more interesting, and challenging, is being able to identify issues before they're issues and proactively building discussion around them.

...I hope we won't see you taking the blame/brunt because of one of your peers' mistakes.

One of the awesome things about being a Rioter is that we're all empowered to engage with players. With that comes the power to take responsibility for what you say. If you see me taking the blame, it's because I deserve it and it's my Mea Culpa.

Community development has come a long way since I've been doing this and it's fascinating to watch the discipline develop as a craft.

Starlighte3 votes

"Damage Control" is part of the job (in the discipline, we call it reactive messaging) but only a small part of it. Something that's far more interesting, and challenging, is being able to identify issues before they're issues and proactively building discussion around them.

So how does somebody in your position realize that a thread is about to devolve quickly? Just to pose a hypothetical, let's say Phreak says that "Trinity Force is the greatest item ever imagined, and anyone who says otherwise is retarded." Now, I'm going to go out on a limb and say that Phreak is a good guy, and that words like "retarded" are typically being censored out of every-day speech by thoughtful people. But, in this case, Phreak lost his head and hypothetically said something stupid.

How does one approach the conversation/dialogue from talking to Phreak, and after speaking to him do you hop into the thread or do you make/encourage Phreak to do so and apologize/manage his own mistakes?

I ask this because it seems like there is a lot of... I don't want to say "covering asses" but in the past where Rioters have said something poorly, or dealt with feedback in an inappropriate fashion, rather than have them correct their error and get better as a thread progresses, they just drop out of the thread and another Rioter will come in and tank the conversation while apologizing for previous mistakes.

I could name several just in the last year, but I think the hypothetical Phreak slip-up is more constructive than pilling on to people who have already been hit with community backlash.

So, the core of what I'm asking is, are you going to show or tell Rioters how to better handle mistakes? Will you encourage them to return to the thread in question, and right the wrong, or will you throw somebody out there (possibly yourself) to tank it while they get scolded in a back alley by you after work?

Everyone who spends times on these forums like we do wants Riot to succeed. The reason we're passionate is because we don't want Riot to be anything less than the best, and oftentimes our passion can get the better of us just like it can Rioters themselves. At the end of the day though, it seems like you are in a position to have the most impact as to which Rioters respond to relevant threads, and how they handle feedback or lashback (deserved or not) when they are talking to the community.

On a side note, when did you get hired? How long have you been in the field? Gonna do an AMA now that you're red official and in the community's headlights? (Please don't get deer syndrome... we love Reds, honest!... we just have that scary attached "don't look at another person or I'll shank you" love.)

RiotZwill2 votes

Interesting...well, let's run through my thought process here:

How does one approach the conversation/dialogue from talking to Phreak, and after speaking to him do you hop into the thread or do you make/encourage Phreak to do so and apologize/manage his own mistakes?

My first reaction (after facepalming), would be to read the entire thread to fully understand context.

Once I've ascertained that Phreak was indeed incorrect in his actions, I'd go and talk to him, 1:1. I would want to walk through what was going on when the post was made, the thought process behind making the post and to understand if there were any extenuating circumstances involved.

Generally speaking I want to help someone understand why what they said isn't healthy for the community. If someone can arrive at the logical reason without me directly telling them, it's a great learning opportunity.

I always advocate someone owning up to their mistakes. Apologizing for something you did is a great opportunity to re-earn trust. Sometimes it's not possible...stuff happens...but ideally folks would be able to make a contrite apology.

On a side note, when did you get hired? How long have you been in the field? Gonna do an AMA now that you're red official and in the community's headlights? (Please don't get deer syndrome... we love Reds, honest!... we just have that scary attached "don't look at another person or I'll shank you" love.)

I just joined Riot within the last month. I've been doing this for awhile, previously working on a bunch of MMOs and another, sadly cancelled, MOBA.

And not to worry...I'm not going anywhere aside from another meeting...and back up to San Francisco next week to move my family to LA.

:)

Starlighte2 votes

[{quoted}](name=Riot Zwill,realm=NA,application-id=bzRrPGQO,discussion-id=LT3ez9dH,comment-id=000b0000000000020000000000000001000000000000000000000000,timestamp=2015-02-27T07:02:37.830+0000)

Interesting...well, let's run through my thought process here:

My first reaction (after facepalming), would be to read the entire thread to fully understand context.

Once I've ascertained that Phreak was indeed incorrect in his actions, I'd go and talk to him, 1:1. I would want to walk through what was going on when the post was made, the thought process behind making the post and to understand if there were any extenuating circumstances involved.

Generally speaking I want to help someone understand why what they said isn't healthy for the community. If someone can arrive at the logical reason without me directly telling them, it's a great learning opportunity.

I always advocate someone owning up to their mistakes. Apologizing for something you did is a great opportunity to re-earn trust. Sometimes it's not possible...stuff happens...but ideally folks would be able to make a contrite apology.

I think you're going to be amazed how helpful this will be. I can't speak for Rioters (obviously) but as a member of the community I can tell you that there has been an absolute NEED for somebody to be able to offer some advice from time to time to Rioters about why their comments aren't being well received or how they're coming across as incendiary. (boy, that Boards transition)

I guess the real question then becomes, what if the Rioters don't want your help, or are unwilling to admit they made a mistake? We're all human, and we do things that we're not willing to own up to as I'd assume rioters do as well, albeit, less frequently. How do you manage your position when the people you're supposed to be helping and (gonna use this term loosely) educating are unwilling to be helped?

I just joined Riot within the last month. I've been doing this for awhile, previously working on a bunch of MMOs and another, sadly cancelled, MOBA.

And not to worry...I'm not going anywhere aside from another meeting...and back up to San Francisco next week to move my family to LA.

:)

Glad to hear it and I am sincere by suggesting you do an AMA. There are a lot of people who are probably going to be calling your name out in the forums trying to direct your attention to threads where they're feeling mistreated or misunderstood or otherwise neglected. An AMA would help get your feet wet, and inform people (who probably haven't noticed this thread) who you are and what you're about.

Knightsundere7 votes

I think most of the problem lies in the hostility that comes from the Forums, and the fact that it doesn't get any better as the season and patches go on/come out. You have a basic set of Rules to dictate what is right and wrong, but no real guideline as to what you guys are open to responding to, and what you're going to shy away from. Just writing some sort of locked thread encouraging people to discuss in a calm, civil tone would probably orient some (if not most) of the people wishing to have their opinions heard in the right direction.

The more open-minded and friendly the Boards can be, the more likely staff such as yourself would be willing to post in those threads. Maybe it would only be necessary in the Gameplay and Balance forum (ahah), but it's still something you guys don't seem to have fixed up to this point.

There's really not much more you could do to initiate chatter between the players and the developers, I don't think, beyond a Public Forums. I haven't seen any other game that has anything more :P

RiotZwill2 votes

Howdy Vayes,

First off, thank you for recognizing the value of more folks treating each other like human beings :). It's something that's core to my personal philosophy and professional motivations.

I do believe that to a certain degree, we as Rioters have a responsibility to be leading by example, and that includes interacting with the community in the same way we want to be treated. To you, are there some more concrete ways we, as Rioters, could be helping to encourage the open minded and friendly conversation you referred to above?

MXXIV1 votes

If you want this to be where players connect to each other allow players to define this place. So far, you've been mostly ignorant to most of the player suggestions for this boards. The disrespectful way users are approached here brings it's bitter fruit.

There are many suggestions apart from mentioned just post more posted in Boards Feedback. Both organizational and technical feedback is here full of details. None of this was discussed with developers or implemented.

I've been active here last year. I can seed many of the boards source-code changed but the problems are just the same. Nothing changed in a long year.

RiotZwill4 votes

Hi MXXIV!

Could you dive a little deeper for me on what you mean by allowing players to define the Boards?

I've been going through as much historical posting as time is allowing me right now, so I'm working on understanding that frame of reference, however I'm interested in your personal perspective.

Thanks!

Pryotra2 votes

Tag systems have been suggested, as well as other tools to help us Sift through the raw amount of threads.

Personally, I would love a working search function. Frankly, the one we have is a joke.

Proof of concept, Search my username. Now enter each thread and CTRL + F my name. Find me? 9/10 times, when I do this I find threads that I have never even seen before, much less voted or posted or was referenced in. Same with just about everyone else. I don't know how these threads are returning, as my name as literally nothing to do with any of them.

RiotZwill4 votes

I've heard concerns about the search functionality from Rioters as well.

BTW Prytora, thanks for this and your other posts in this thread. They're very thoughtful and I appreciate the effort you put into communicating your thoughts.

Pryotra4 votes

It's not a problem. You seem to be the first Rioter actively trying to solve the communications issues without being... dismissive of posts/posters not to your liking. And that is something you could call me passionate about.

As it is, I've found google tends to be a better search function than the built in ones on the boards. Considering that it also has issues trying to find certain posts in the distant past, I hope that whenever the search functionality is... activated, then finding these older posts will become easier.

MXXIV3 votes

By users defining boards I mean several things:

  1. Users being able to discuss boards functions with the people who make these boards. I understand not every user communicates in a civilized form, but many do. Some moderators and Red users reply to these users, but reply isn't discussion. The point here shouldn't be to answer and never return (consider it closed) but really figure out how important user's request is, if it's possible.
  2. Allowing users to interfere with boards structure.
  • For example there have been many requests for board section split. These are things that should be picked up and voted on by the whole community - provided you're actually able to add new section at this moment.
  • Allow users to define what is off topic and what is not. Sometimes topics dispensary and nobody is sure why. These things have been set up in background.

But the main point is really the discussion. In 3 days interval, there's a post complaining that feedback on this boards is ignored or not discussed. Instead features (dis)appear and people get pissed. Note that unlike balance (where you are bound by the need to make the game fair), here you have no reason to avoid making the boards to user's liking.

I've seen literally no post from anybody technically competent regarding these boards (I'm quite knowledgeable about website programming).

rinsujo2 votes

Hm. Like a reputation system. Quantity of posts is important but so is quality of posts, in an environment like this. My concern with that is that it essentially turns these boards into another Reddit, which has been expressed as something we don't want. The other concern is how people get downvoted for opinion - example, I'm fond of posts by Meddler, since he generally gives a well-thought out, reasoned response, but half the time his posts get downvoted because people disagree with what he's saying, despite it being a high-quality post. It's certainly a sticky problem that requires a well reasoned creative response. Which i don't currently have.

RiotZwill5 votes

The other concern is how people get downvoted for opinion - example, I'm fond of posts by Meddler, since he generally gives a well-thought out, reasoned response, but half the time his posts get downvoted because people disagree with what he's saying, despite it being a high-quality post.

That's really interesting that you call out the downvoting.

Question for you, and anyone else: does downvoting bring value to discussion between Players and Rioters?

Thryale2 votes

It can. As long as everyone understands what the post was downvoted for. (which is usually pretty easy if you read the post) As most good posts that are downvoted usually indicate player sentiment towards the opinions expressed, which in turn can aid riot with and further directional decisions.

But due to the downvote system, if there aren't any major counter points being replied and subsequently upvoted, then the downvote will rarely see the light of day.

Pryotra6 votes

Yes. There is a value in sentiment based voting. Otherwise Rito wouldn't have included it! =P

Snark aside, there is value in knowing when you are disagreed with by the majority. I just don't think it should impact visibility nearly as effectively as it does.

Retillin3 votes

Oh god yes. You can have 30 people down vote Meddler (for example), or you can have 30 people yelling at him. It's the lesser of two evils.

Duke Anax2 votes

I think there needs to be two types of votes, one for Good/Bad thread one for Agree/Disagree, that's why I often include a Poll in controversial threads, it tends to catch the downvoteas and thus increases visibility.

But that only works on threads, not comments.

Daen1 votes

This is a really complex topic in general. I'm on my phone so this will be pretty brief, but my personal opinion is that the community is not curated enough for it to be sustainable on its own. This forces interaction to be inherently focused towards Riot, and actually diminishes the value of player to player interaction.

We have almost zero social tools at our disposal, and it's very clear that riot doesn't or can't have organized grassroots community involvement due to scalability. Riot isn't necessarily nurturing the community, and we don't really have the ability to do it ourselves.

Tldr, allowing the community to have some control over itself would go a long way. Chat rooms are almost useless for encouraging groups to form, the friend list has no way to control privacy or deal with friend requests, the boards don't allow private conversation, etc. Want to know how to help players connect? Give us some tools.

To clarify, I'm not salty or trying to point fingers; this is just the reality of the situation as I see it. If there is nothing available that allows us to connect on a deeper level, interaction will forever be superficial.

RiotZwill4 votes

{quoted} Tldr, allowing the community to have some control over itself would go a long way. Chat rooms are almost useless for encouraging groups to form, the friend list has no way to control privacy or deal with friend requests, the boards don't allow private conversation, etc. Want to know how to help players connect? Give us some tools.

Exercise: If you had to prioritize a single tool that would provide the most value to the boards as a community, what would it be?

Also, I personally agree that the community shaping itself is where it's at. In a genre that was created by the players, it's a no brainer :D.

Thryale5 votes

slightly off topic, (but still concerns player communication) a feature I'd really like to see is a bulletin board like aspect for ranked teams to be implemented into the game client. It is really difficult to grab a hold of some members of your team since ppl have lives outside of league, and the current chat system won't let you communicate unless you both are online at the same time.

If riot could give players the ability to post messages to a team bulletin that can be checked out when players log on, it'd be incredibly useful to coordinate practice times, or alert players to unforseen changes in schedules.

Daen3 votes

If you had to prioritize a single tool that would provide the most value to the boards as a community, what would it be?

That's a great question, though it's a little hard to answer. The most valuable regardless of development effort, or the most effective tool for the production/maintenance resources?

Additionally, in my experience social tools tend to improve exponentially. let's say we have a system like chat rooms, which are really basic. We can do one of the following:

  • Allow users to control their chat rooms with moderation tools.
  • Set up a system that handles the ability to find chat rooms, sort of like an index.

In this situation, doing only the second option would be useless without the first. The first also has limited use, however, because there is no way for players to find the chat room other than word of mouth. If you are able to do both, however, chat rooms suddenly become an extremely compelling social tool; players have a way to have their chat rooms viewed publicly and can control membership/behavior.

Tough question, basically.



The tool I think would be overall most beneficial for the entire community, not just the Boards, is chat rooms. No question. When a chat system is sufficiently robust, it's like the golden doors of heaven are opening upon the community.

If players are able to individually control their chat rooms, they can function as home bases for any possible type of socialization. Clans? No problem, make a chat room. Boards discussion? Chat room. Random group of friends or a tournament? Chat room. The value is immense in something like that, because it allows each player to directly control how he/she interacts, with whom he/she interacts, and the types of interaction.


To be honest, I don't know if there are specific Boards tools I would consider to be higher priority than in-client social improvements; I feel that client tools would translate to Boards activity, especially if considering the possibility of Boards-client integration. That being said, here are the two most significant socialization tools I would like to see added to the Boards specifically:

  • Riot-curated volunteer groups (Emissaries, Adjudicators, etc.) that have specific functions in the community

An example of this could be a group of players whose function is to help acclimate new players, both to the Boards and to League of Legends in general; this is what the Emissaries used to be, in part. Player volunteer groups not only provide the inherent value of the system (recognition and enhancement for people already providing this kind of content), they encourage others to collaborate and work towards being a part of them. This is potentially a thread in and of itself, so I'll stop there.

  • The ability to follow each other's activity

A la Twitter, it would be fantastic to be able to create a network of people that are paying attention to each other as people rather than as blocks of content. This allows users to have more background and insight into each other's comments, which can create a more inclusive and engaging atmosphere.

RiotZwill4 votes

Thanks for the thoughtful response Daen. Posts like this definitely help me calibrate where player expectations are, even if it's only one player :).

Daen2 votes

No problem. This is a problem space I'm really interested in, I want to eventually get into social system design as a career.

Jamnon2 votes

Thought about applying to Riot? Take a look at the recruitment page.

Pryotra2 votes

Chat room tools, hands down. Ways to promote, moderate, and manage chatrooms would be EXTRAORDINARILY helpful. As much as I personally want tools that help privacy and control of the friendslist, I think as a community we need this more.

That said, I join 2 on startup and one is a cess pool and the other is rarely active, and when it is active it becomes a volcano quickly. Guess how often I actually participate in either one?

MajorPain92 votes

Not so much a tool but fix chronological. Nested replies need to automatically quote. This one fix would increase my interaction ten fold but since the beta it hasn't been acknowledged. Its really frustrating that this small but massive issue has been ignored since I brought it up in boards beta.

Daedalus8712 votes

I do believe the communicating with Riot should be the primary purpose of the boards. Probably around 60% of the time, when I create Threads, I want Riot specifically to know my thoughts on the subject. 30% is directed at players about what I think of champions, tips and tricks for champions, etc. The last 10% is generally just rants at no one in particular.

I'm not really sure what you mean by connecting with other players. If you mean get advice and discuss our thoughts, then the boards work well for that currently. If you mean getting to know each other and becoming friends who play all the time together, one can only become so close to someone who they have never met.

As far as what can be done better, I am currently satisfied with my ability to connect with other players.

To improve connectivity with Riot, maybe once a week have a thread that talks about "the current big issue". For an example, I would say that this week's is the Veigar changes (I apologize if I am overusing this). And in the thread Riot would go into significantly more depth about the changes, what they hope to accomplish with the changes and address concerns such as Veigar's W now being extremely hard to hit, and him being worse against assassins which he already struggled with. I think this would help players feel like that Riot is listening to our concerns and would reduce a lot of frustration.

I can't really think of any other things right now.

Edit: Another problem I see is that it can be difficult a Rioter who can speak on the subject. Take IronStylus for an example. He is one of the more active Rioter on the boards. However, as he is in Skin & Art team, he can't really give an official statement on balance. Meanwhile, I can't think of anyone who actively participates on the balance team (Meddler?).

Hammer Gaidin3 votes

Hello, I have an interesting proposal. I have been a long time leaguer, and player of eve online. Something Eve has done for a long time is the CSM. In its most basic explanation, the CSM is specific players that are elected by the community to have a direct channel to CCP. I think this a great idea for League. Have elections, and get the community to select maybe 20 players (Or 5 per region or something). These people are then the communities indirect way to funnel things to Riot. The most important thing about this, is these members would then have a direct, and open channel to Riot. The most important thing Eve has done, is focus on the changes that have come from these members. While this should not be the only way to get feedback to Riot, this would be a community driven way to see the changes we want.

A similar program for Riot would take some more thought, because the community is much larger. But I believe this would be a great way to acknowledge Riot's commitment to the community.

I recommend reading up on the CSM program.

http://community.eveonline.com/community/csm/

Thanks, Hammer

RiotZwill4 votes

Hi Hammer!

I'm very familiar with the CSM. A few of my friends helped to design it and I've heard great things about it from peers at CCP.

I think a program like this would require a lot of design and forethought so that it spoke specifically to the needs of the League community, but it's certainly worth discussion.

Thanks!

Space Bum6 votes

What if I told you that the percentage of posts that are worth red posts is very low...

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