Scroll Down! Look at all these Threads!

FarRockBF·Dec 11, 2014·6 votes·1,599 views

And notice that Riot employees almost never respond to non-Riot threads! Didn't they promise us with the new forums would come more Riot interaction? I call BS.

We complain about the TT turret bug - They ignore us
We complain about East Coast Ping - They ignore us
We just want to ask a simple question - They ignore us
Someone writes an "awww" post of a kid dying but loved league; suddenly a Red posts.

Let's not forget the have plenty of time to DELETE your thread no matter how long it took you to write just because it was in the "wrong section".

Like I have said many times. Riot has a winner here with League. It is an addicting and fun game. The employees seem very cool. They are constantly improving the game and adding new features. But their customer service SUCKS.

9 Comments

SciencePrimeDec 11, 20143 votes

Honestly, all we need is a simple message of: "We're aware of the problem, and we are actively addressing it. These things take time because we need to ensure the changes we make aren't further breaking things. Will update as progress is made."

This is better than ignoring.

PlayingOnATrainDec 11, 20142 votes

Agree on all points. To be fair Reds to comment on some active balancing discussions but that is about it.

FarRockBFDec 11, 20142 votes

I guess

DaenDec 11, 20142 votes

While I agree with the general premise, reality kind of disagrees with your specific points.

Someone writes an "awww" post of a kid dying but loved league; suddenly a Red posts.

This is something to which any Rioter can relate (unless they are evil people), and isn't a risky topic. Posting on something about east coast ping is very risky, and there are only a few people in the entire company that are informed enough about the topic to even approach it. It's less about them ignoring us, more about them being a little too conservative with their approach towards which threads are acceptable to be addressed by certain people.

Let's not forget the have plenty of time to DELETE your thread no matter how long it took you to write just because it was in the "wrong section".

While I agree that complete deletion for being in the wrong place is not a good decision, the argument of "put it in the right place then" does come up. Also, the people that deal with deletion aren't even in the same department as those talking about east coast ping or bug fixes. Hell, they aren't even Rioters.

KonidiasDec 11, 20142 votes

OP doesn't seem to grasp the concept that not every Rioter deals with bugs, server issues or knows the answers to their questions.

Also I'm pretty sure they aren't allowed to just make claims and statements individually without getting some sort of approval first.

If one Rioter posts that they think maybe we are getting east coast servers soon, then people will 100% hold ALL OF RIOT to that statement, and 4 months later people will be screaming about how "RIOT SAID EAST COAST SERVERS WERE COMING!!! WHERE ARE THEY?!?!" all because one employee thought maybe it was happening.

That's why Riot has to stay quiet on a lot of things... because as a big company, one single employee does not have the ability to make any firm statements regarding anything that doesn't 100% relate to their position.

It makes total sense but of course you want to look at it irrationally.

FarRockBFDec 11, 20141 votes

{quoted}

It makes total sense but of course you want to look at it irrationally.

BUT THEY DON'T FIX THESE THINGS!!

I would agree with you if after 200 East Coast ping threads they stealth fixed the problem; but they don't! I would be happy if after the turret bug was introduced and 100 threads popped up they would stealth fix it; but they aren't! They just IGNORE us.

I'm glad you think it is rational to expect them to completely ignore us both in action and words.

DaenDec 11, 20141 votes

if after 200 East Coast ping threads they stealth fixed the problem; but they don't!

Are you serious with this comment? Do you have any idea how complicated it is to actually fix this problem? Here are some steps Riot will have to go through:

Migrate millions of records of data across the country
Work with a data center to set up probably thousands of servers
Set up algorithms to decide which players are routed to which servers
Possibly split the North American region in half for performance parity

All with as little down time as possible. I'm sure there are tons more steps, but I know very little about this kind of stuff. It's not as simple as "oh look our players want us to make East Coast servers, let's get that set up next week"; it's a huge undertaking.

I'm glad you think it is rational to expect them to completely ignore us both in action and words.

I think that in the case of something like east coast servers it's realistic. I would love to see more communication from Riot, and there are definitely problems in how they communicate with the playerbase overall. That being said, expecting this kind of massive change so quickly is straight up unreasonable.

As I mentioned earlier, there are very few Rioters that can actually speak about some of these issues. It would be great if they were to discuss things with us, but the reality is that it's difficult to talk about highly technical topics in a meaningful way while trying to get things out the door.

FarRockBFDec 11, 20141 votes

{quoted} That being said, expecting this kind of massive change so quickly is straight up unreasonable.

So quickly? This is a BILLION dollar company and this request has been made for over 3 years!! Also, it is not THAT complicated; Just move NA to the MIDDLE of NA, not all the way in CA.

DaenDec 11, 20141 votes

This is a BILLION dollar company and this request has been made for over 3 years!!

This isn't a question of money, and they have had far more pressing issues like, y'know, not collapsing under the weight of 5000% yearly expansion. One of my company's clients almost disbanded at 200% yearly expansion, it's a huge amount of stress on a company.

Besides, I could throw 5 billion dollars at trying to get a rocket into space, for example. Sure, I'll have some research done, but the money isn't going to form itself into a rocket and successfully launch itself.

Also, it is not THAT complicated; Just move NA to the MIDDLE of NA, not all the way in CA.

So, first of all: To my knowledge the servers are in Phoenix, Arizona. Not California.

Second of all, it's not even remotely simple to do that. Riot would need to migrate the entirety of their data to a new data center, after running tests and communicating with ISPs to ensure the load can be handled appropriately. This would also simultaneously diminish the ping of players on the west coast and likely affect the routing into Canada. Riot isn't super into the idea of improving the experience for some players at the cost of others unless it's a dramatic outweighing.