(Big comment, plz read though, especialy Rioters)
Here's the deal with this topic:
I personally email Rito since the day I started playing LoL, back in Nov. 2018. As you can see im a totally new player, and I didnt know how to react to certain behaviours. So I emailed them and asked for some punishment or at least a warning to players reacting with : "I HOPE YOUR MOM GETS FUCK#ING CANCER YOU STUPID PIECE OF SH#T NI#GER". What I got? You guessed it. Bans. To me! Chat restrictions in the beggining leading to a 14-day and a perma after 3 months. For what you may ask?
-Stop inting plz
-It was pretty obvious Jax was in that bush
-The map is there so you can look at it
-Why do you play Shaco for the first time ever in Ranked?
-Can you just stfu and play the game?
-WHY THE FUCK ARE YOU CHATTING AND THEN BLAMING ME FOR THE DEATH?
-I ping that I will gank > 0/11/2 laner texts me after dying 10 minutes later: "WHY DID YOU PING ME IF YOU DIDNT GO IN? LOOK AT WHAT YOU DID. GG FF15" > I write in all chat : "Plz all report my yasuo for crying and inting"
Support Team emails me back every single time telling me that my reports do get through, so the players that should get banned, do get banned. Problem is, 1) I dont believe them, 2) they do nothing to make me believe them (clearly not caring)
That is my 4-month experience with Rito Support Team (the bullshit in that title....astonishing) and LoL report system in general . Also, 4 IFRs in 4 months. It makes players feel unable to punish those worth permabans and to top it off you ban them instead for defending themselves with the only weapon you have left them with; words.
If you want some advice, punishments should be MUCH MUCH more severe. But the catch is that they wont be as frequent. How? You should investigate why a player did what he did and whether he/she are toxic for no reason. As far as inting goes..... thats where you perma ban, especially in Ranked.
Last thing. IFRs. Give them to players CONSISTENTLY. I mean... why not ??? Every single time a report gets answered by punishment, give one to the player that made it. Its that simple to make people report bad behaviour and stopping these freaking disgusting players from destroying your beautiful game.
Truthfuly, if you cared about money a little less, you could make the game so much better and enjoyable, that you would make twice the amount you would "lose" in a matter of weeks. Take a step back and listen to your community, plz.
Ty for reading.