i mean they could have provoked him but you're right it's not excuse. But on the other hand i wish there were some guides or help for players that get their account back after suspension for example " how to deal with trolls " "how to deal with akf's " "how to deal with inters " "how to hide your chat so you wont snap at anybody
What you are asking for would be nice, except that if you are suspended then you should know what you did wrong!
If you are looking for a guide then, Look no further then ..."How Would you like to be treated"
Is this so hard a concept to understand? Friends just act as you'd like to be treated!