I Still Do Not Understand Why Banning Trolls Is So Dificult For Riot.

Rainfall··86 votes·4,874 views

http://i.imgur.com/EdRaDX8.png its not like he got tilted in the game or anything,he started trolling from the first second to the last second of the game,spamming the entire game "THIS VICTORY WAS SPONSORED BY RENEKTON" in all chat because i refused to swap roles with him. The sad part was that he actualy suceeded he tilted me and actualy got me to lose my next 2 games too without getting punished.

82 Comments

SiffLort9 votes

And the best part is, we can't even see it's name because of MUH NAME AND SHAME by Rito James XDDD Oh and just try and post his/her name here and you will get almost insta banned. Meanwhile, this guy is going to troll 200 more games before any sort of punishment XD

Wildlife13 votes

Its called research, found the name of the troll without even being in the same region. I think you guys could do that too

Xonra2 votes

Not really the point. But you aren't wrong.

KVbqbFsC8e9 votes

"just a bad game"

Wullf7 votes

he tilted me

I'd like to remind you that no one can tilt you against your will. If you get tilted, only person you can blame is you yourself.

Killed Inaction6 votes

Submit a support ticket and see if you can get someone to review the game. Include cuts to where it's actively obvious he's trolling, so it doesn't take as much time.

Rainfall43 votes

i sent a ticket 10 days ago,i got a copy pasta response saying that "we are sorry you had to go through this experience ......then some stuff about the instast feedback system....better luck on your next games"

Killed Inaction2 votes

Is it something that's consistent across a large number of games (you know his name, so you can see his match history on op.gg or in the LoL client; we can't see that)? If it is, send in a screen shot. If it's a one-time thing, Riot might not want to use man power to go over a single game, but if they're doing it a lot, something would probably be done about it.

So, basically, just send in a screen shot of their match history, if it's a consistent thing. Not sure what else you can do, honestly, unless this gets the attention of a Rioter on the boards.

Rainfall11 votes

good to know that when someone tells me "give me your role or i will troll" all i can do is either give him my role or dodge because he can troll the game and get away with it because its a "one time thing". At this point why do players even bother asking for champion select report system,riot is going to allow players to troll but ban players for saying that they're going to troll?

Jorencice5 votes

{quoted}

good to know that when someone tells me "give me your role or i will troll" all i can do is either give him my role or dodge because he can troll the game and get away with it because its a "one time thing". At this point why do players even bother asking for champion select report system,riot is going to allow players to troll but ban players for saying that they're going to troll?

Psh. I've had someone say that 100s of times. I have a strict (don't deal with terrorists policy) and I think it's back fired... 5 times? Maybe.

I also refuse to dodge games.

Starcraft243ver1 votes

By dodging they encourage him to keep doing this in order to get his role.

I never dodge, I politely say I wont give him my role and that I dont mind him trolling if he wants to. more than 9 time out of ten, either the guy leave or he plays seriously.

MonkeyMadness2 votes

Is it something that's consistent across a large number of games

Doesn't matter. If you intentionally lose a ranked game and this can be proven (ie by checking chat and seeing an admission) you should lose your account IMMEDIATELY. First offence, done. Zero tolerance. Riot claims to be cracking down on "toxicity", yet they have yet to address the real cause of most people's rage. I sincerely believe that if trolls ceased to exist (say, by being permabanned) this community would be a far less abusive one.

Killed Inaction1 votes

First offense for trolling in a game or intentionally feeding is a 14 day ban. The problem is that if every report was investigated personally if the IFS failed to catch it, Riot wouldn't have time to do anything else. It's easier to ban quickly if the match history is full of 0/20/0 scores. Otherwise, screen shots of the chat would be the only way to quickly determine if someone was trolling in a single game.

You might also notice that toxic players tend to immediately make new accounts, and proceed to be toxic on those as well. I think the same thing would (and does) tend to happen with trolls.

MonkeyMadness1 votes

Real trolls nowadays don't even intentionally feed. They just get irrationally pissed and "split push" for the rest of the game. Team is contesting dragon/baron 4v5? Better split push. Whole team died and enemy team is pushing mid? Better split push. Nexus is half health and the rest of me team still has a good 10 second death timer? You guessed it, better keep split pushing. Tell me how an automated system is going to catch that?

Lots of other competitive online game has a system by which players can watch replays of games in which other players have been accused of cheating/trolling. I would prefer live policing by a Rioter, but implementing a system like this would be a great start.

Killed Inaction2 votes

Riot tried that. It was called the Tribunal. There were two problems with it. The first was that players would opt to punish or not punish the player in question arbitrarily; they wouldn't actually review the game. The second, and more important, problem was that it wasn't efficient. In the months they had it active, the system became so backed-up with reports to review that it took at least a month for a player to be punished at any level.

League of Legends is a game that operates on a massive scale. As it stands, the only system that has even a chance at working is the IFS. It's not ideal, but it's the best that can be gotten.

Something else to note is this: Even for other players, it can often be difficult to tell between "trolling" and a "bad player." I've had people in my games that would split push while sincerely believing it was the best course of action. Should those people be punished because it's supposedly a "popular" form of trolling? I don't think so.

Finn Teh Human6 votes

{quoted}

i sent a ticket 10 days ago,i got a copy pasta response saying that "we are sorry you had to go through this experience ......then some stuff about the instast feedback system....better luck on your next games"

Keep sending it until someone real responds to it.

Elikain11 votes

It's not about "real" people having to respond to your ticket. Riot can't physically punish a player for one game and they don't make it a point to do so. Even if you report him to the support and he's on their watch list, they still won't be able to tell you the verdict.

Yea, some people are real %%%%s and clearly troll a game and in these instances, even i can get discouraged when they aren't immediately punished for their shit. But you have to understand that intent needs to be determined in order for some dumbass to eat dirt. I wish Riot's system was a little more strict with players like these (something Blizzard isn't afraid to do for their Overwatch community) but i honestly couldn't tell you that harsher punishments for milder offences (less games) would do us any good.

You'd then also be held accountable for responding to their taunting and could also face penalties for even acknowledging a troll and that really depends on how fiercely you react to them trolling your game. There are always two sides of the same coin.

PeponiPoro1 votes

This a very well thought out argument explaining why Riot reacts the way they do, and it makes me feel kind of guilty for getting frustrated with their system. I wish this had received more attention.

Elikain2 votes

We all sometimes wish that our perception about a specific player in the game is the deciding factor in them forever being banned. But in reality, this is a very biased opinion (even when it's right) because we're just angry some ass just ruined our game and wasted our time.

I'm not going to stick up for an ass. I hate them as well. But Riot is always looking for ways to make the system fair for both sides (punish the offenders, pardon everyone else). Yea, they can make the system too strict and ban you forever for saying "fuck" (not regarding the context) but what good would that do? Just shit on everyone else because of specific 0.1% of the people who actually troll games?

I honestly don't feel like Riot doesn't do their job properly. They do. But when it comes to us, bad experiences are always more vivid than the good ones. So you'd always remember that one Tryndamere who went 0/100 even after thousands of games but you'd hardly remember that 20/0/0 guy who carried your ass to victory in one game.

That's why people always jump on the boards to criticize Riot for "letting trolls run amok" when in fact, just one ass's account wasn't vaporized by Riot the instant he ruined the game and left it. If we're going to have a harsher system in place, the system should still be able to recognize people who aren't intentionally doing bad shit but can be on tilt. This is a monumental task to accomplish and it has to be done right or else every player pays the price.

Nameless Voice4 votes

It all goes back to the lack of true instant feedback.

A troll like this case is extremely easy to detect automatically. The system shouldn't even wait for the end of the game. It should immediately detect them as trolling during the game, apply a punishment immediately, and give the other players loss forgiven.

There is no excuse whatsoever for this kind of behaviour, and no excuse for Riot to allow this type of behaviour.

Elikain2 votes

Troll like that is easy to detect by us. Not by an automated system that has to have safeguards in place to ensure that other people don't get canned in the process. People who don't deserve it.

Not even Blizzard kicks people out of a game and grants pardons to everyone else involved in the process. If you're a dumbass, they punish you afterwards. "Loss forgiven" is reserved for server problems and in rare circumstances, live maintenance that doesn't put the servers offline for a couple of hours.

Nameless Voice3 votes

And yet, players will continue to feel that the competitive integrity is compromised so long as other players suffer penalties for having trolls on their teams.

Riot are still the makers of the world's largest MOBA. They should be pioneering new technologies and methods, rather than only doing what other companies (such as Blizzard) are already doing.

Elikain1 votes

And yet, players will continue to feel that the competitive integrity is compromised so long as other players suffer penalties for having trolls on their teams.

League (as any other game) will never be free of trolls. Because not a single gaming company in the world is moderating their community like Korea does to their citizens. Even if 'm saying Blizzard is harsh towards their rule breakers, they still persist despite their best efforts.

Real trolls make up a really tiny percentage of people who get removed sooner or later. Most of the people that a lot of others confuse for trolls are just salty players (tilters) who continue to play the game after their patience has worn thin. No one is immune to tilt and some people are great at realizing when they are tilted and what kind of an impact this makes to their performance.

In reality, people always remember their negative experience more vividly and for longer than they would a good one. If you played 1000 games and you get paired up with a feeder and a super carry, at the end of your thousand games you'd remember that one troll who absolutely tilted you off the face of the earth with his "ward Soraka" cosplay that went 0/20/0 than you would a Zed that went 20/0/20 and carried all 4 of you to victory.

I still remember that one retarded Tryndamere who i got paired with two games in a row and in both of his games, he legit trolled by purchasing all the boots he could and suicided into enemy towers in each lane, just shit on everyone. That was two seasons ago. And at the same time, i couldn't tell you which was my most notable game where i noticed a player carry my team's ass to victory, around the same time in Season 5.

They should be pioneering new technologies and methods, rather than only doing what other companies (such as Blizzard) are already doing.

Riot Games is a gaming company, not an R&D company whose sole purpose is to discover, invent and implement new technologies. As a matter of fact, Riot does have an R&D department that's always exploring new technologies to implement in the game as well as use it as a foundation for their future systems. And that's not all they do.

League of Legends: Supremacy and Mechs & Minions are some examples of what comes (was never meant to come) out the door.

General Esdeath 23 votes

copy and paste your ticket until they respond :^)

MonkeyMadness1 votes

You understand how fucking moronic that logic is I hope (note: I think you do based on the emoticon). I have once stuck to a support ticket report I filed, and it literally took a solid week before an actual person replied to it. I don't have the time nor the commitment to do this EVERY time someone goes above and beyond normal levels of "abuse" which can be reported in game. If I did, reporting people in this game would be my full time job...

General Esdeath 2 votes

copy and paste your ticket until they respond :^)

HexaDecimel1 votes

Lul, I see what you did there....

Starcraft243ver2 votes

If we assume a total of 5 million games played each day (but I think it's more), and there's 1% game with a troll and they get reported. That's a total of 50 000 troll games to review every day, and a total of 350 000 for a week.

Let's say it takes 20 minuts to see your mail, answer it, check if the other player really trolls, check his match history, check the chat log etc. (I think it would rather be 30 minuts but ok).

One human working 40hours a week can check a total of 120 games a week. ( 40 x 60 / 20 ) They would have to hire 350 000/120 = 2916 new support members to check every game where there's a troll. (this alone would double the size of riot's game).

Now that's if the troll is totaly obvious, if he hides a bit or started trolling at some point then stopped or something like that, the rioter might have to actually watch the game. It will then take up to 1 hour to determine if it's a troll or not.

It means that for this kind of trolls the rioters can only check 40 games a week. So you'd need up to 9000 support members just to check the trolls.

But this is only if you assume EVERY report is truly sincere. Many people report others for trolling just because they had a bad game. Given the number of "reported for troll" I see in my games, even tough the guy in question just had a bad game, i'd say between 1 game out of 3 and 1 game out of 10 gets a report for troll. If you need to human check all these reports, you go from 1% games to check (my first assumption), to 10%-30% of the games to check. So multiply the size of the support team by 10 to 30.

Now if you think riot can hire 90 000 to 270 000 people just to have every report checked by a human being you clearly are a fool.

Ravore4 votes

I love how your allies didn't dodge either seeing this. They must've forgotten "oh if he loses we also lose". That's what they get for being bystanders

pysizkihksihkzx1 votes

not sure if also trolling or...

Ravore1 votes

{quoted}

not sure if also trolling or...

Not trolling at all. If you're going to sit back and let this guy troll you then so be it. There's 3 other people in the lobby that also could've dodged this instead of losing 100% because of one person.

pysizkihksihkzx1 votes

Alright, you're just braindead then.

Xonra2 votes

That's sadly what happens. People are so clueless they will go "haha your problem" instead of "oh yeah, they are both on my team right now".

People are selfish 99% of the time in solo q, and worse in normals cause they don't care if they lose most of the time. It's pretty silly.

Rainfall4 votes

saying that someone deserves to be trolled because he didn't dodge is like saying someone deserves to robbed for going outside.

HarrisonOwns4 votes

Because if they're not saying "naughty words" Riot doesn't do anything.

Bad words? Banned. (even though you have full control over this) Ruining the game? Nothing. (even though you can't control this)

Riot "logic."

AbsoluteSadman3 votes

Well its easier to ban someone for saying offensive stuff. Like if someone is dropping N bombs left and right its easy to tell they're being a dick on purpose. But if someone goes 1/12, its hard to tell if they're just having a bad game or actually trolling.

Xonra3 votes

I mean it is pretty easy to tell this guy was being a dick on purpose. I don't even see bad players go 1/12/1 by accident. Especially not while trolling in all chat as well.

statelesskiller4 votes

just go with the tilt. look him dead in the eyes and tell him "i dont care what you do. i have gone through worse" and no matter what he does. no matter WHAT he does. do not let him see for even a single moment you are tilted.

Tattersall3 votes

Half of me agrees with you, but the other half know that I'm actually bad enough that my score sometimes looks like that, even when I'm trying my hardest. Like I say all the time: I'm not inting, I'm just bad.

Rainfall9 votes

he took ghost and cleanse,he died 2-3 times before the minions spawned running it down mid. he had 3 cs for about 15 minutes in the last 5 minutes of the game he took my lane and farmed up to the 50 cs you see.

Sinlaire7 votes

Open a support ticket and send an uncensored version of that screen shot. They can go find the game chat logs and prove he was inting. best way to get him nailed hard and fast without waiting on the automated system.

Automated Riven2 votes

Riots system can only ban people for habitual behavior. If they troll repeatedly and get reported repeatedly then they will get banned. Its far more likely that the majority of trolls are people just doing it occasionally.

Eeyore1 votes

I regularly get notifications in client for when I make a successful report. Is this not enabled on EUNE, or are you just not reporting people using the client?

In fact, most recently I got the notification within 20 minutes and I was still in the post-game lobby. The enemy jungler was toxic and I think all 9 other players reported him - and he was punished almost immediately. Good times.

kagepaladin2 votes

i'm pretty sure the only the last report that truly get's him banned is the one that is shown to whoever sent it in.

Say summoner 1,2,3 and 5 reported him and summoner 5 was the last report so he gets the notification.

LostFr0st1 votes

It's anyone who reported the summoner who was present in the last game before the ban.

Kloqdq1 votes

It is very difficult to properly monitor and then punish players that get reported without someone filtering the bans. You got to think that Riot probably gets thousands of bans every day and to go through those is really hard. So when someone keeps getting reports and they gather a large number of them, they are able to identify that person as a problem and punish them. Another thing is the automatic checks, the 'Bad' word bans as you see a lot of. Chat related bans are the easiest to monitor because they can go through an automatic system. Player and gameplay related bans take time to go through. If we had someone like the tribunal in place again that went through player reports again, then maybe, MAYBE we could see players like this get banned.

One thing that helps for going to report someone is fill in little box with information on what the player was doing. IF you fill that out it'll be easier for a Riot to make a call if they see a player with a number of reports. It gives him insight into what may have happened and what the people reporting him were thinking.

LostFr0st1 votes

The Tribunal took literal MONTHS for anything to get through it. It was not all sunshine and rainbows.

They just made a new system to deal with trolls and feeders. There have been a lot more QQ posts lately from them getting banned on PB&M.

We can't expect them to get banned within 5 minutes or something. That would make it easy for the trolls to figure out what tipped the system and got them detected so they can avoid a ban.

Kloqdq2 votes

I mean I said maybe. I know the tribunal was slow and I just said that is still probably the best way to properly detect people. I know they won't get banned right away and frankly they shouldn't. That would just lead to EVERYONE getting bans for having a bad game.

Trying to determine if someone is trolling or just having a bad game is difficult to do and it isn't always going to get caught easily. This type of posts just wonder why they haven't been banned yet even though they are very likely getting multiple reports and on the verge of getting banned any day now. It sucks but that's how the system works.

LostFr0st2 votes

Yup, you're right. Very frustrating indeed.

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