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Got unjustified ban and riot support keeps ignoring what im saying.

DarkBillyBoy··7 votes·1,946 views

(dont read just the chatlogs and proceed in telling me that behavior is punishable. ik that but thats not the case here. You will understand if you read what i say to riot.support in the below screenshots.)

The conversation with me and riot support :

-ME: http://prntscr.com/ajg4np 1st chatlog : http://link.email.riotgames.com/YesConnect/HtmlMessagePreview?Ji4ptIIdVvyGJizHZtDMRTaZPGM0GvuiPqFK%2BldZGhk=.enc&msgVersion=web 2nd chatlog (the one i pasted in the ticket): http://prnt.sc/ahuia0 -RIOTER: http://prntscr.com/ajg70h -ME: then i copy pasted the same thing again because clearly he hadnt read what i said at all. He seemed to answer questions which i never had ask. -RIOTER: http://prntscr.com/ajg89x -ME: http://prntscr.com/ajg8fd -RIOTER: http://prntscr.com/ajg8yy and he just closed the request.

From what i understood, he said that my behavior was so extreme that i instantly got 25 chat restricted games and 2 weeks ban within 24 hours for the same games. Which makes no sense. If that was the case i would have instantly get punished for 2 weeks ban. And how can i be punished twice for the same chatlogs. He never answered me that. Its like he was trying to avoid my point.

http://prnt.sc/ajtrlm

Im am desperate. I feel like he wants to permaban me for no reason. Even if i w8 one more week and start playing again im sure i will get banned for chatlogs like that 2nd one which triggered my ban, and when i go to support about why i got perma banned they can as well say the same thing as now, that my behavior in the past was so extreme that the system escalated quickly and got me instantly perma banned. why is this happening to me. I feel like i need an irl lawyer about this case. I thought riot support treats you as their friend and innocent until proven guilty, but this "RISING BLADE" behavior "specialist" seems like he doesnt even care if i am innocent or not. I read somewhere there are 1/6000 false punishments. I am sure mine was one of them and i am also sure that this "RISING BLADE" has never exonerated any of those cases.

40 Comments

DarkBillyBoy6 votes

As expected. already downvoted in just 2 minutes after i posted this wall of text. biased players go away please ;v

redniwediS13 votes

Downvotes can mean many things. Please try not to insult your readers just because you don't understand their intent. I know you're frustrated but if you actually want input or advice it's best to try and remain respectful.

DarkBillyBoy1 votes

i dont think i insulted anyone.

redniwediS5 votes

You called all downvoters biased. Maybe you didn't mean to call all of them biased, but you did.

They could have simply disagreed with you, or felt that you're completely overreacting. Maybe they actually agree with the Rioter and feel like him not wanting to deal with you was justified.

But calling them biased is saying their vote doesn't mean anything, and that their opinion might as well be invalid. It's very possible (although unlikely) that every downvoter fully read everything you posted and then decided to downvote. Assuming they did not insults every person who actually did.

DarkBillyBoy1 votes

i didnt call biased those who downvoted me. maybe it seems like it but i still didnt. i generally said i dont want biased players in this thread :) Oh, and they couldnt have possibly read the thread or just the rioter's replies in 1 minute.

redniwediS4 votes

Well, I have to say it definitely doesn't read that way.

Ladayen5 votes

I dont know whats left to say, support has pretty much covered everything. You seem obsessed over that one chat log which seems quite positive, however it's entirely possible that your behavior was the problem not chat and the person reporting simply picked the wrong reason, thus making it a valid report albeit for the wrong reason.

EdgarAllanPwners2 votes

Looks like you are as bad at logic as Rito. The OP is saying "how can he get punished for a chat log used already to punish him". Based on all the chatting you can see it was before the chat restriction was given. So the evidence he is trying to show Rito supp is how is it being used AGAIN to ban him for 2 weeks when u can clearly see the log came before he was given the 25 chat restriction.

Ladayen2 votes

The punishment was both. It likely was escalated for manual review hence the slight delay.

EdgarAllanPwners2 votes

Unless you are making death threats rito doesn't usually do that and from his logs (even if he was chatting most the game) doesn't deserve an instant 2 week ban. Especially since log 2 is showing up as a negative log when its the opposite.

Deep Terror Nami7 votes

Manual punishments do not receive chat logs.

Ladayen1 votes

thats true, but maybe it was more of a manual confirmation rather then a direct ban.?

DarkBillyBoy1 votes

He just said manual punishments dont give out chat logs. If it actually was a manual confirmation my 2nd 2-weeks-ban punishment wouldnt contain any chatlogs. But it had chatlogs, which means my 2nd punishment is totally from the bot-system. a machine, which i say bugged and falsely punished me a second time.

Ladayen1 votes

I was wondering if it's possible that the system merely asked for an actual person to simply confirm the escalation and it then proceeded normally as opposed to someone taking action entirely on their own.

DarkBillyBoy1 votes

the system itself doesnt ask for confirmation. punished players ask it from from rioters through tickets. So, why would the system punish my account based only on 1 game ? it makes no sense. edit: And no rioters do not confirm punishments. They only review cases when it is about permanent bans. The rest 10 crg, 25 crg and 2 weeks ban punishments are completely left upon the bot system.

DarkBillyBoy1 votes

dude idk what an arbiter does but you seems special. the rioters from riot.support dont seem to read what im explaining them. they only read the chatlog (like most ppl here also did) and then they proceed telling me that the chatlog is considered negative and thats why i deserve ban. But thats not what im telling them. i made 2nd ticket yesterday, and i got the exact same answer today, from another rioter.

what else can i do ? they just dont see what im showing them... im desperate... help!

Deep Terror Nami3 votes

The Instant Feedback system takes up to 15 minutes to review your case and punish you. Is it possible that the game provided for the 14 day ban started during that time? That would explain why it was included in the 14 day ban case even though you weren't chat restricted yet. I'll try to get some insight on this case for you, but in the meantime try to figure out if that's what happened.

DarkBillyBoy1 votes

http://prntscr.com/ajtrlm

Yes it is possible because i played those games one after the other nonstop. But that game (as you see from opgg) lasted 25 minutes. And if the punishment was sent to me during that game (based on my behavior from the previous games), i would have noticed the chat restricted games at least towards the end of the game. But that never happened because i was chatting untill the last second of that game. I think i remember the punishment came to my account around 5 minutes after that game ended. makes it total of 30 minutes.

Anyway, if what you said happened, yes it explains why i got banned like that, but it means i dont deserve it, right ?

Deep Terror Nami3 votes

Ok I got word back. This is actually what happened. The game listed was played between the triggering review and the punishment.

You won't get punished with a chat restriction mid game. Unlike a ban which will kick you out, the chat restriction won't start until you've left your current match. This wasn't double jeopardy so the punishment worked properly and it was earned.

DarkBillyBoy1 votes

Ok i understood what you are saying and what happened. This game did not count twice towards my punishments. only once, for my 2 weeks ban punishment.

But the another issue remains. If you saw that screenshot i sent you from my match history, i show you that my 2 weeks ban punishment was based upon 5 games. THE game we talked about (played before my 25 chat restricted games), and the rest 4 which i played chat restricted. But since in the rest 4 games i literally typed only gl hf and gg wp at the end, (except the 4rth one where i typed those extra 2-3 neutral lines), how could have this 1st chatlog, how could have this one game, got me punished? You saw than i didnt insult anyone, i made no irl threats and i wished no cancer or anything. i just typed too much and reportstated once! (you dont know for sure my chatlogs in those other 3 games, but i cant prove it. only riot can and they wont answer me. But plz dont make the devil's advocate. Since i got my 25 chat restricted games i changed and my behavior is shown in that last chatlog/game.) This is actually what i believe happened from the system. It warned me and punished me for my behavior in past games. Then just a few minutes later it saw that i kept the same attitude and it thought i deserved instantly punishment for not conforming. But i cant be punished with the excuse of not conforming because like you admitted, that game was played before i get warned with 25 crgames.

p.s.: if you dont believe me for those 3 games' chatlogs can you ask riot to post them maybe ? then you and everyone else (even riot) will see that i really conformed and i dont deserve this last 2 weeks ban. ty

DarkBillyBoy1 votes

the punishment worked properly and it was earned.

I just got unbanned from a rioter. He said my punishment was undeserved and he apologized that this happened to me.

Deep Terror Nami1 votes

If they were mistaken then I'm glad it was cleared up.

In the future, try not to respond to toxic players. You don't need to teach them anything, just mute them and focus on the match.

Duke Anax1 votes

if tehy colse the ticket just reopen it, if tehy don#t seems to read, don't repeat yourself, juste tell them to read.

littlerally just respond with "let's try that again, just this time actually read my question before answering to something else"

i can be really annoying and persistent to lazy Support staff that seem to dumb or incompetent do even try doing their job, I usually get a proper response ventually just because i make them do more work if they try to not do their work.

DarkBillyBoy1 votes

i made new ticket and i got the same treatment from the other rioter too. i told him again to just read what i say and that the content of my chatlogs is not he issue here, but he just said the same thing that i was negative and got punished for it... they clearly did not read what i type, or they avoid it. since i already wrote it 4 times so far, i think for some reason they avoid to answer me that. idk

DarkBillyBoy2 votes

dude, im not obsessed about that one chat log. Im saying again and again the same thing Rioter and you guys seem to ignore. I was punished for the same game 2 times. the 1st chat log was from a game played before i even got 25 games chat restricted. Just think about it. How can a chat restricted player type so much ?

  1. In that game i mention singed, twisted fate and ash. Looking at my match history its clearly my 5th game from the end.
  2. if you see this screenshot ( http://prnt.sc/ajinrn ), it proves that i got punished twice in 25-26 hours. 1 and 2 prove that i havent completed my chat restricted games, but i have 21 left. Which again proves that the 1st game was played before i receive my 25 games punishment and means it had already contributed once in getting me punished.
Ladayen1 votes

Your punishment was both. It's likely it was escalated for manual review which is why there was a slight delay between the two.

DarkBillyBoy1 votes

{quoted}

Unless you are making death threats rito doesn't usually do that and from his logs (even if he was chatting most the game) doesn't deserve an instant 2 week ban. Especially since log 2 is showing up as a negative log when its the opposite.

EdgarAllanPwners3 votes

Gl, I've had friends get banned for saying "gg" in game. AND ONLY "gg" Rito is a bunch of retarded monkey's, end of story.

Just keep messaging them everyday all day telling them how they do not understand. Eventually they might pull their heads out. Simple logic is hard for Rito to understand though.

Sarutobi3 votes

So basically you were toxic in your games, (keyword games; plural) and they bumped your 25 chat ban to a 14 day ban. Like he said in his reply punishment can bypass/skip so while at first looking the automated system probably punished you to the 25 chat ban, but from the frequent reports someone looked into your account and skip it to the 14 day ban. How hard is that to understand? its not unjust. you were just really toxic to the point where they feel like a 25 chat ban wouldnt do anything to help you and feel like you deserve a 14 day ban.

Its weird as one of the replies he states you gotten at least 5 games of chatlog. Whereas we only see 2, one of which is irrelevant. so where is the other three? Something just seems really off with this. which makes me think you are withholding other chatlogs which would prove that you deserve a jump in punishment.

DarkBillyBoy1 votes

No, the other 3 chat logs were only shown in my 25 chat restricted games punishment and had nothing toxic. they were exactly the same like this 1st chatlog. Since the support-link with the chat logs is now erased and contains the new chatlogs i cant confirm it 100%. But here is the thread i made when i got the 25 chat restricted games (1 day before i get the 2nd punishment with 2 weeks ban) : http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/MHaFmjoo-lyteriotcommunity-i-am-sure-i-got-wrongfully-punished-from-tribunal-need-some-help-please and here is the only proof i NOW have http://prnt.sc/ahlu1r

There is no way to 100% prove it to you, but riot has all of these stuff in record somewhere. If they would look into it they wold confirm it. Only them can confirm it now...

Sarutobi1 votes

{quoted}

No, the other 3 chat logs were shown in my 25 chat restricted games punishment only and had nothing toxic they were exactly the same like this 1st chatlog. Since the support-link with the chat logs is now erased and contains the new chatlogs i cant confirm it 100%. But here is the thread i made when i got the 25 chat restricted games (1 day before i get the 2nd punishment with 2 weeks ban) : http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/MHaFmjoo-lyteriotcommunity-i-am-sure-i-got-wrongfully-punished-from-tribunal-need-some-help-please and here is the only proof i NOW have http://prnt.sc/ahlu1r

So i read all the chatlog you have posted. And while i personally wouldnt punish you, you seem to type too much, and i would suspect that you probably wasnt playing majority of the game with the amount of chat you have. Something does seem off, and if anything try and contact Support again to get a different person to look at it. Hopefully someone else will be helpful.

It does seem weird to ban you for this as i would assume if anything a chat restriction would be better because in my opinion you need to type less and actually play the game. Plus you made a lot of "I muted you" but then still replied to the people you claim to mute. just seems so unnecessary. Also note that Chatlog doesnt show post/end game chat. And you might have said something that could have triggered that, and since only Riot can see that it would be hard unless they showed that to you.

Again though like i said this is just all confusing. If anything again try contact Support again, and just use the chat a lot less.

DarkBillyBoy1 votes

Yeah i understood after my 25 chat restricted games that i have to use my chat less, even if i am not negative or insulting some1. And in my next 4 games that i had the time to play between my 25 chat restricted games and my 2 weeks ban, the only things i typed were pretty much "gg wp" and "gl hf" as you saw from that 2nd chatlog. Yes i made a new ticket but this time in my own language (greek) hoping a different rioter will look at it. And since my 1st ticket was answered 6 days after i got banned, i think this one will be over after my 2 weeks ban ends x). You questioned my pre-game and post-game chats. If that was the case, the rioter would have posted them and showed my innapropriate behavior there, as they did in other similar cases.

Anyway thanks for reading my case and for making reasonable arguments and points :)

Sarutobi1 votes

{quoted}

Yeah i understood after my 25 chat restricted games that i have to use my chat less, even if i am not negative or insulting some1. And in my next 4 games that i had the time to play between my 25 chat restricted games and my 2 weeks ban, the only things i typed were pretty much "gg wp" and "gl hf" as you saw from that 2nd chatlog. Yes i made a new ticket but this time in my own language (greek) hoping a different rioter will look at it. And since my 1st ticket was answered 6 days after i got banned, i think this one will be over after my 2 weeks ban ends x). You questioned my pre-game and post-game chats. If that was the case, the rioter would have posted them and showed my innapropriate behavior there, as they did in other similar cases.

Anyway thanks for reading my case and for making reasonable arguments and points :)

Sadly this might be my last reply (at least for today since i need to sleep soon for work tonight)

the reason why i stated there might have been something in the post/end game chat is because that Rioter might not have been able to access that type of information, so while they might not have that answer from Support, the person looking through your account might have saw that. But it would seem unlikely with how much you know of the rules, but again its just something.

The only other thing i can think of from this ordeal was from the comments in the post you linked before this post. In that you seem like someone trying to egg someone on to be toxic so that you can report them. Someone used the term Inflammatory. which would be the only thing like i said before that could have resulted in all this. Now im trying to be unbiased in all this, and give you the benefit of the doubt because of all the toxic chatlog, "i was wrongfully ban", "I did nothing wrong", and thousands of other topics on this board its hard when you hear the same excuses for people getting ban. But yours just seems vastly different. And you generally do not seem like a bad person. Just someone who love to chat!

But im hope everything gets resolved and that if there is more to it, i sure hope this next Riot can help in much more detail.

Troll for Trump1 votes

On a separate note, "typing too much" is overused. You have people who start conflicts, and, when you reply to them "you type too much". You type a couple of sentences so the chat bar isn't empty; You type too much.

It's not a single player game.

You only type too much when you are not doing anything but typing for over 5 minutes.

DarkBillyBoy1 votes

Like he said in his reply punishment can bypass/skip so while at first looking the automated system probably punished you to the 25 chat ban, but from the frequent reports someone looked into your account and skip it to the 14 day ban.

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=KlRoytn0,comment-id=00020000000000000000,timestamp=2016-03-24T20:38:10.849+0000)

Manual punishments do not receive chat logs.

The only other thing i can think of from this ordeal was from the comments in the post you linked before this post. In that you seem like someone trying to egg someone on to be toxic so that you can report them.

Theoretically i could have been inflammatory, but since riot rules and statements themselves inform me that in normal games there is no call order and i can actually play whoever champion i want and go wherever i want, even if that means duo mid), then why would i have been punished for inflammatory if what i explained and what you said was the above reason. It is not my fault that rest of low leveled players dont know the rules. Just because i am the minority which provokes rest, doesnt mean i am wrong. And i dont know why you say that : "you seem like someone trying to egg someone on to be toxic so that you can report them.", because from my chat i clearly seem like some1 who is trying to inform others about the game. And i couldnt have possibly be more positive with words like "please/ smils :)" and such, because in those games everyone flamed and wished cancer others and called them retard, imbeciles etc. it wasnt just one guy in every game. there were at least 3-4 players in every game from both teams flaming others and me. But i still kept in the worst case a neutral behavior and i tried to explain them kindly some things.

If i really was trying to egg them to be toxic so i reported them, then i guess i wouldnt have typed so much or nothing at all in those games. Just by "trollpicking" most of those flamers wish you cancer etc. right ?

But im hope everything gets resolved and that if there is more to it, i sure hope this next Riot can help in much more detail.

It seems even the other rioter did the same thing. they clearly dont read what im saying. They think, as you said, "other topics on this board its hard when you hear the same excuses for people getting ban." So Rioters dont read what i type or avoid it, and then only thing they do is to read my chatlogs and then explain me why they are considered negative. But my problem is not the content of the chatlogs. Anyway, the 1st ticket got closed from the rioter because he thinks i am another typical banned case, and he didnt even read what i wrote to him 3 times. This 2nd ticket already answered me once without reading what i tell him, and now i said it once more sending him this: http://prnt.sc/ajtrlm . Maybe they are imbeciles and it is said pictures help in these cases.

the reason why i stated there might have been something in the post/end game chat is because that Rioter might not have been able to access that type of information, so while they might not have that answer from Support, the person looking through your account might have saw that. But it would seem unlikely with how much you know of the rules, but again its just something.

Riot support employees can access anything related to your account. If that was the case as i already said he wouldnt have explained why my behavior in the chatlogs was punished, but he would have at least told me i got also punished from my pre-game and post-game chat.

I believe you and max 2 more are the only ones who completely understood my case. and you also post some points which i then countered. thank you for that. btw fun fact : this thread is -13 XDDDD ik i dont expect anything from you. you cant do anything. but im so frustrated and after riotsupport failed to listen to me im desperate. forums is my last place to be. i cant even access my friend list in my account and chat with those friends..... sorry i type so much but you are the only guy listening. i dont want to discourage you for that, so i now shut up :)

EvilDustMan1 votes

I am not sure what is up with the second chat log, that's true. But wow you spent the entire first game being a dick.

DarkBillyBoy2 votes

and as i said numerous times to other replies here and to riot support guy, the thing with the 1st chat log is that it was used twice from the bot system to punish me. the 1st time with 25 chat restricted games, and a day later with 2 weeks ban, which is the next punishment level.

Reaper Review1 votes

If you can't contest the ban any further, then just take it respectfully. If you continue to let it bother you, you're just risking getting another ban when you come back.

DarkBillyBoy1 votes

i still have one argument left that my ban is undeserved. I cant think of anything else. So i will just let it be, when riot or this arbiter counter it. The argument is that i got banned for my behavior in only one game, in which as you can see the worst thing i do is reportcalling once and chatting too much (not spamming). Riot stated you cant get punished based only on one game, unless you make irl threats, wish cancer etc. Lets say even if you call some1 retard and names like that. But i dont even do that. didnt even call some1 noob. So it makes no sense.

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