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I appealed to my 2 weeks banned account and it got unbanned...... 11 days later.

DarkBillyBoy·3/29/2016, 11:50:13 PM·15 votes·6,698 views

i wont even mention the word compensation. My account got unbanned after 3 requests to riot.support, and after 11 days had pass while i unfairly couldnt play any games. Yeah, 10 days ago i got 2 weeks ban on my account. Then i made a ticket to riot support saying it is undeserved and i wanted a review from a rioter. (sry for my englando) tl;dr : i got 2 weeks ban because of my inflammatory behavior in the chat, but it seemed totally undeserved. Then through a series of requests and discussions with many and different rioters in the RiotSupport, i got unbanned. Some Rioters at the start closed my tickets saying "case closed, your punishment is totally deserved", but later some others actually spent some time to read what i say to them and view my case and they finally unbanned me.

These are the chatlogs (they mean nothing, but im sure some would ask for them) : Game 1 : http://link.email.riotgames.com/YesConnect/HtmlMessagePreview?Ji4ptIIdVvyGJizHZtDMRTaZPGM0GvuiPqFK%2BldZGhk=.enc&msgVersion=web Game 2 : http://prnt.sc/ahuia0

The riot support marathon : In the 1st ticket, a rioter said he would forward my request to a player behavior specialist, and that player behavior specialist said my behavior and my chatlogs were totally deserved, he explained me why, and then he said he considered this case closed. This ticket last 6 days... Then i made a 2nd ticket, the 1st rioter said he would forward it again to a player behavior specialist, then the player behavior specialist added it to my previous ticket, and then that same rioter from the previous ticket replied again that my punishment was well deserved and he closed my requests saying my case is closed. Then i made a 3rd ticket, this time in my own language (greek) in order to get a different rioter. This ticket last 5 days total, with a 3 days gap in our conversation with riot w8ing for their final reply. At first a typical rioter said he would forward it to a player behavior specialist. Then the player behavior specialist (clearly the 1st one who actually read what i wrote them), said nothing at all except that he would forward my case to a technician specialist (or something like that). Then that last rioter posted some system details proof showing that the 1st game from my chatlogs was played before even my last punishment with 25 chat restricted games, and then he said he would also forward my request furthermore to another rioter. And finally, after i w8ed 3 more days for that other rioter, a Player Support Coordinator Specialist Rioter (the fuck xD), replied to me that he had lift my punishment because it was indeed found undeserved.

Conclusion : Yes you can get undeserved punished, either it is 10 chat restricted games either it is a permanent ban. No, making a single RiotSupport request may not 100% work, because as i personally witnessed some Rioters are biased beings failing to do their job. I thought Riot had the biggest salaries in the gaming industry. But rioters still dont give a fuck about others. They wont even spend 5 minutes to read what you write to them in the tickets. they just send out the same bot messages again and again. You have to be persistent, and repeatable. It may take you to type the same thing copy-pasted more than 3 times in the same request so they can pay attention and read it. They will most likely not read anything you say, read only your chatlogs and proceed telling you that that behavior is punishable because bla bla and bla, and then they may close your discussion too, just like it happened with me. But you gotta make another request, and another and another, untill an unbiased rioter who can do his job sits his ass down and finally spends 10 minutes to read what you write and deal with your case.

So yes, you can get punished based on only one game and based on false reports, exactly like it happened with my case. My punishment was based in a total of 5 games. In the 4 of them i had the exact same behavior as the 2nd chatlog. I received false reports in all of those 4 games. The system triggered and it wanted like crazy to find a reason to punish me because in his "eyes" its not possible to get reported so much from different players unless you are doing something wrong (in my case i was doing wrong not being a smurf, thus feeding and losing my team's games, while they were flaming me all the time. i am level 21, most others here are smurfs). And so it found a game from my past, the 1st chatlog game, to punish me. Even if riot themselves stated that false reports do not count and that you can not get punished based in only one game of yours. Even if you are the incarnation of evil and you say the worst things that can be said (like wishing cancer to everyone etc), even then you cannot get punished if you do it in only one game and in the rest of your games you are positive/neutral.

P.S.: i had made a thread here in forums a few days ago explaining totally everything about my case and providing all links and screenshots for proof. It is downvoted with -15 from the community. Because logic be "you got punished, you did something to deserve it" without posting any real counter-arguments. [slayer-pantheon-thumbs]

23 Comments

lolptwo3/30/2016, 1:52:11 AM5 votes

This is actually incredible, it just goes to show if you talk a lot in game, the system automatically views it as negative. However I GUARENTEE if you just one word like "kill yourself"(something said to me today in league) and that's it yet more toxic than that entire chat log, they would go unbanned.

Interesting how you showed just how flawed the system is.

Also interesting to show that just like in all jobs, some Rioters are lazy and horrible at their jobs. I've seen some Rioters on the boards that are clearly really good at what they do, and read the community and logs, and even go on to show mistakes of their co-workers. Some of the tickets i've made have clearly been completely ignored and when you do that, it just delegitimizes your system. Thus increasing the toxicity in it.

If I could upvote you 100 times I would, because this is just absurd. Considering the toxicity that is present in League right now and if you come to the boards and just have the blind sheep downvoting without reading the situation. It's really nuts to find a case like this.

Dundai3/30/2016, 9:45:58 PM4 votes

A while back I was super dreadfully toxic calling people trash and etc. I quit playing for over half a year. Came back, never said a word in chat. Never had to, was playing with friends.

Every single game my team would get reported, for whatever reason. One friend said something stupid, we all get reported. One guy "feeds", we all get reported.

My account got a 30 game chat restriction. My "Reform Card" had the chat log of a game where I didn't say one word, and said "here's an example of your misconduct". ** Extra side story :** 40 games later I decided to send in a ticket. Those 10 games following the restriction I realized how punishing chat restrictions are for your own team. Can't even tell them "Hey I have no wards" because then you can't say "Hey I don't want to fight" in 30 seconds when your ADC tries to go in. The ticket was on this subject. We need more pings, or premade messages to help with chat restricted people communicating properly.

The Rioter didn't even read my response. He just said "Sorry we have no intention of removing your chat restriction" (which had already been over for a couple days).

Hopefully the system has changed since then. This was when the new automated tribunal was released. But in OP's response, it doesn't look like it was fixed.

Straw Hat Loki3/30/2016, 4:52:11 AM4 votes

We found the 1 in 6000?

I would like Riot Tantram here :S

USMC81C3/30/2016, 12:20:32 PM2 votes

After reading your chat logs. Yeah I am glad to see you unbanned because that was insane to think you'd get a ban for that.

Valexfor3/30/2016, 12:04:12 AM2 votes

You gotta understand also that if you post a big wall of text a lot of people will just downvote because they don't want to read and far too many idiots say they "didn't deserve the ban" when they flamed the shit out of others and more than deserved it, so the poor ones who actually don't deserve it (like in your case) gets a biased behaviour from them since they don't want to read 1000 lines just to discover that in the end the guy deserved the ban and made them waste a lot of time. I think for riot is the same too, do you know how many people get banned lately? And how many of them, even when deserving the ban, complain that they got banned and that sicne they spent so much money they want to get the account back? Far too many. I know that things like these suck, but at least in the end they admitted the mistake and unbanned you, they might have taken a bit too much but now you can enjoy the game again and forget all about this.

TrulyBland3/30/2016, 1:36:13 PM2 votes

After rereading the logs about three times... I actually believe you when you say you were just trying to inform them. So first of all, I'm happy for you that you got unbanned.

However: On the first readthrough all the going on about the rules sounds extremely passive agressive. Even if it wasn't meant this way, it's very easy to interpret it that way. That's not a justification, of course, but it's an explanation why the system picked it up as negative and why the first people to review your support ticket presumably thought it was justifed. If this was no escalated punishment for severity, I personally would say this is in a grey area. Heavily leaning towards non-punishable, but grey enough to explain (again: not justify) a false positive punishment. However it should have been handled more carefully by the first person to review the ticket and should have overall been resolved way quicker than it was.

I'd also like to point out that with the new system, depending on interpretation/definition you can get banned for only one game... There are quite a few examples, actually, where people get permabanned one single game after their 14d-ban ends, because they've shown no sign of reforming and went right back at it just after their ban was over. The reason Riot (and others) consider that not to be a ban based on one game, is because the reason this one game leads to a punishment, is all the games before that. Riot deals more swiftly with repeat offenders. I don't know whether this applies to you or not, but I just wanted to clarify this.

One last note: Instalocking is allowed, no doubt about that. But it is extremely frowned upon. I know occasionally you're just fed up with not getting your preferred role a bunch of games in a row (been there, done that)... but please try to not make it a habit. Blind pick and Draft pick both are about teamplay. And disregarding your team's preferences right in champion select is going to provoke negative behaviour. And as far as I am concerned, I don't really think this community needs any additional incentive for negative behaviour.

tl;dr: False positive, but kind of an understandable mistake. Absolutely should have been handled faster. You're judged on past behaviour as well. Please don't instalock too frequently.

LITTLE TlMO3/30/2016, 10:24:53 PM1 votes

the community will vote ban 99 times out of 100. that is why the tribunal got taken down in the first place.

its just funny to see people get banned.

My gf hates LoL4/1/2016, 2:27:54 AM1 votes

I got 2 week banned for intention feeding (I swear I wasn't) but when I submitted a ticket the rioter said they wouldn't repeal my ban because my chat log was toxic...

I really don't think some of the riot support people even read what you send them.

greenwood14/2/2016, 9:30:20 PM1 votes

wow riot staff did there job and looked at your case :O god for me they dont even try keep saying its deserved when there is no chat record how could i have i never got any punishment and aftera years without playing i got perma ban cuz im ''toxic'' so it seem if you stop giving them money they ban you now and i cant even try to submit more ticket they blocked it

WabbaLabbaDubDub6/28/2017, 9:19:20 AM1 votes

around 1 year later i just got my account banned for 2 weeks only cuz i was toxic for 1 game?rl rito?except for this 1 game i was fine i wasnt toxic i even disabled the enemy chat in order not to use the chat,i muted the flamers and i was only polite except of that 1 game that i was pissed for personal reasons and used my anger on the game and i lost my acc for 2 weeks damn it

entitledplayer3/29/2016, 11:58:20 PM1 votes

GG, you beat the system.

But also GG, because this is excessive hurdles for people to jump through.

Ompavvile7/22/2017, 4:20:03 PM1 votes

[slayer-pantheon-thumbs]

disregardable3/29/2016, 11:58:55 PM1 votes

Honestly, you were really negative in the chat log. You deserved a punishment, and we had no proof of how many games you actually flamed in. It's natural to side with Riot. Going forward, if you continue chatting like that, you're still at risk of a 2 week ban. But yes, people on these boards tend to think that these "escalations" never get turned over. But they do sometimes.

EvilDustMan3/30/2016, 12:02:23 AM1 votes

Your compensation is that your next punishment isn't a perma-ban.

Leblancster3/30/2016, 4:38:48 AM1 votes

You're like a walking rule book, no one likes to hear that guy talking that much. I think the ban was deserved and should be reinstated to finish the two full weeks... You were just trying to tilt people by telling them their punishments for doing something you didn't like.

Taric the Gay3/30/2016, 12:27:25 PM1 votes

This sort of thing never happens. Are you sure you did not dream this up?

http://www.auplod.com/u/ulaopd785ed.png

Azlinea3/30/2016, 1:27:34 PM1 votes

I'm glad your case got over turned, even if it took almost the entire ban time, but next time it might be better just to mute and do your own thing. I side with you on this because nothing you said was negative, toxic, threatening or any other form of harassment but I can see the other side of it where how much you were saying and the content could be see as intentionally trying to tilt someone. Remember text has the issue of conveying absolutely no "body" language, including vocal tones, and so humans tend to infer a negative impression from what could have been intended as a neutral or even positive remark when reading text.

Also some people, myself included, just find it kind of annoying when you have that one person typing away in chat like they are some genius tactical player instead of actually...you know playing. Which, whether its true or not, seems like what is happening in the chat logs. There are no time stamps and no match history stats to see if you were still csing, taking towers, killing/assisting or dead while talking so its hard to tell.