Thank you for the reply...however I've personally seen it go unpunished (having friends play at my house). I think it would be quite easy to implement a system instead of analyzing the log, a system that sees "x" word (that shouldn't even be used and has no place in the gaming world) get you an automatic 14 day chat restricted and hate speeches including multiple of these words strung together getting you an all out 14 day ban.
I know it's a bit of a fear mongering tactic, but I don't think anyone would ever say racist homophobic words again if they knew there was a 100% chance of them getting banned. Right now I assure you the chances of getting banned off 1 hate speech or saying 1 racist word is INCREDIBLY low. I simply think it shouldn't be, we should show zero tolerance to it