Why isn't pre-game and post-game chat taken into consideration?
Yesterday, I played a Ranked game on an alt account (Mind you, this was a D2 game). Our mid picked Sona, and our jgler decided to troll. He started cussing and wishing death to everyone during champ select, took Ghost and Cleanse and ran down mid the entire game, and continuing his toxicity in the post-game lobby. I reported him, moved on.
Today, on my main account, I get into a One-For-All game and I get matched with the exact same person. He immediately says "pick Kha or you will find your mother dead". Someone dodges, thankfully. Next champion select, same person. I decide to ban Kha before he says something to watch his reaction. "I will find you and I will kill you in front of your mother you fail abort".
I can only assume he starts each and every champion select with things like that. I can't even begin to understand why the heck he wasn't suspended yet, and why the chat in pre-game and post-game lobby isn't being taken into account.