They need to re-build the punishment system they are too fast to punish people and they should NEVER punish both sides. The mods seem to think that we should be treated like small children and both sides of ANY argument should be punished no matter who was in the wrong or started it.
That is like the police punishing the rape victim because "she was involved" in the crime.
The mods refuse to put the effort in to finding out who was trolling or harassing and would rather use a computer algorythem that automatically decides who was being bad in chat by words used and often punishes both sides of the argument because they don't want to put the effort in to judge fairly or sort reports.
The punishments are WAY too harsh and if they are going to have harsh punishments they need to have a way to be forgiven after so many games of "good behavior" because face it everyone has a game or two once in a while where there is that one champion that is ruining it for everyone and toxic in chat.
They need to have punishments that affect game play rather than chat because face it no one cares about chat unless they are trolling or really into talking while playing. With the voice chat no one has to worry about text chat now either.
I feel that they should NEVER punish both sides unless both sides are being toxic. Most of the time there is a troll or toxic player that STARTED the problem and tilted the other people on the team.
Punishments should affect game-play so if your toxic you don't have as much fun and eventually it's not fun to play the game any more if your going to be toxic or harass people and you leave.
trolls, cheaters and toxic players are all doing it because they enjoy making others mad or feeling like they are winning if you make it not fun anymore they will go play somwhere else and you don't have to deal with them.