Concerned about a potential account ban, would like Riot response

Mister Support··1 votes·237 views

So I just got a message on the client saying that if I leave any more games my account could receive a ban. Reason I'm concerned about this is because I never intentionally leave games. What happens is a bugsplat occurs while loading into the game that will prompt the client to run an automatic repair and lasts long enough I can't get back into the game and it is therefore remade making it look like I was afk. Problem is this happens once or twice a week and there never seems to be a permanent fix, therefore I'd just like to know if I'm actually at risk of an account ban or if there's some known permanent fix to these bugsplats.

(Also, currently waiting in a 15 minute low-priority queue RIP me)

5 Comments

Deep Terror Nami1 votes

If you keep getting bugsplats and other issues with the client or your connection and need help fixing them, please post on the Help & Support board and the Rioters there can assist you.

Mister Support1 votes

Oh yeah...forgot about the Help & Support board. Thanks Nami!

Kei1431 votes

you might want to send in a technical support ticket to https://support.riotgames.com and see what they can do to troubleshoot your disconnecting problems.

Mister Support1 votes

Last time I tried that I was redirected by a Rioter to their page on bugsplats (tried it all, didn't work).

Kei1431 votes

then you need to go back to them and tell them that the bug splats didn't help and you need advanced technical help, instead of the basic one.

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