[Suggestion] The AIR Client Notification System for Bugfixes @Riot

Hyrum Graff·6/24/2014, 9:52:21 PM·1 votes·127 views

This was LtRandolph earlier today, speaking about the Shen ultimate bug:

It's an extraordinarily confusing and complicated bug. It doesn't help that it's extremely rare and we haven't been able to find a way to reliably cause it to happen. Over the past several patches (since I joined Riot) I've been adding logging when it happens on live, so that I can learn more about exactly what's going on. In addition, we've been putting in small attempts at fixing it as I've gathered data, but I can verify that they haven't yet fixed it completely.

Griftrix and I spent several hours yesterday poring over the latest data, and I'm cautiously optimistic that we're approaching a reasonable theory.

My suggestion is this: put a message in the AIR client that says, "We're working on fixing Shen's ult bug, but we need more data! If you experience this bug in one of your games, can you send us your r3d logs?" They'd click on it to be taken to a thread with more detailed instructions on where to find the r3d logs, etc.

Is this feasible?

~Hyrum Graff

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