Boards›[ARCHIVED] Miscellaneous

Is anyone else disappointed in Riots last 12+ hours handling of the sever wide lag issue

Angry Monster··2 votes·414 views

I am not going to say the problem is Riots fault. Cause that would be unfair. I know that some things are completely out of riots hands. If major data centers have issues or DDoS attacks. I totally get it. Above riots power or owner ship.

What i do blame them for is the handling of this though. It took over 12 hours and I am not even sure if the problem is actually fixed yet. During those 12 hours riot repeatedly took the warning about the issues up and down. Making people think that everything was OK. Example of people thinking it was good to go play ranked.

http://forums.na.leagueoflegends.com/board/showthread.php?p=49117888#post49117888

Riot should of left ranked off until they knew things were fixed. Having ranked turned on is the equivalent of saying things are 100% operational. Obviously at this point they were not. Riot needs to step up the standard on this issue. Turning msgs off cause Riot hoped a problem went magically away is not acceptable.

If the NOC guys do not understand what happened to cause an issue and why it cleared up then ranked should stay off to verify that the problem has actually been taken care of.

So what do others think.

9 Comments

Hoi Im Temmo2 votes

Not sure how much you know about servers - but they are fickle things indeed. It is VERY hard to keep them up and running, and when they go down, they become even more likely to do so. Finding the problem is a headache, solving it is hard, and often you don't know if what you did was the problem...or a symptom of another.

Now - that said, you are more polite than most of the QQ posts about it - but what, exactly, are you complaining about?

It took over 12 hours and I am not even sure if the problem is actually fixed yet. Are you claiming that this was intentional, or that they are deliberately not trying hard enough?

During those 12 hours riot repeatedly took the warning about the issues up and down. It's not like that was their intent. Unless you think they had motives ulterior to attempting to inform the community that the problem was fixed (or so they thought) why bring this up? Unless you feel Riot was trying to do ANYTHING but convey their belief the problem was solved, they did nothing wrong here.

Riot should of left ranked off until they knew things were fixed. Riot would not have enabled ranked unless they thought the issue was resolved. Unless, as stated above, you feel they intentionally enabled servers they were not done fixing, then this sentence means nothing.

Having ranked turned on is the equivalent of saying things are 100% operational. Obviously at this point they were not. Riot needs to step up the standard on this issue. Turning msgs off cause Riot hoped a problem went magically away is not acceptable. That is really rude, and presumptuous in assuming that riot basically turned the server off and back on. I would bet money they truly believed the problem was fixed. Unless, again, you think they have any motive other than trying to keep the game that pays them fun and operational. I don't know, maybe you do.

If the NOC guys do not understand what happened to cause an issue and why it cleared up then ranked should stay off to verify that the problem has actually been taken care of. As I stated at the start of this post: Servers are VERY complicated, and often when a problem occurs it causes other to occur - often, it is mistakenly believed that the cause has been identified and resolved, and only turning the server on and allowing customer access reveals their are still problems.

NOTE: This was not written to be insulting, though I may have come off that way - it was written to logically review your complaint, in a non-biased (or at least as minimally biased as I can muster) manner, and to offer Riot some advocating their defense, as I doubt they will post here.

Angry Monster1 votes

Lets start with this is not a QQ post. I am actually avoiding ranked cause of this instability. I did loose one ranked game cause of it and did the smart thing. With out counting on the warring msgs their is no way to know if the game is stable. To say riot i am not happy with how things were handled is not a QQ. This is expressing my displeasure with a company that i send money to.

The problems officially lasted more than 24 hours. Just so you know. That is random packet loss that players had know way of knowing that was still happening besides rolling the dice and starting a game.

During those 12 hours riot repeatedly took the warning about the issues up and down. It's not like that was their intent. Unless you think they had motives ulterior to attempting to inform the community that the problem was fixed (or so they thought) why bring this up? Unless you feel Riot was trying to do ANYTHING but convey their belief the problem was solved, they did nothing wrong here.

First off the detection system of waiting on players to write emails is horrible system. The boards have to blow up every time their is an issue before riot disables ranked. Riot was supposed to be putting in automated detection systems per server. I can tell you that these systems either do not still exist or do not do the job.

Riot would not have enabled ranked unless they thought the issue was resolved. Unless, as stated above, you feel they intentionally enabled servers they were not done fixing, then this sentence means nothing.

The person making the calls at the NOC needs to be reprimanded and hard. Taking the msg off once ok, mistakes happen. But over 7 times for the same issue? Come on. some level of testing needs to be done. To make sure things are fixed. Also a level of accountability should needs to be in place. Someone was making BAD calls on the condition of the servers or the incoming connections.

That is really rude, and presumptuous in assuming that riot basically turned the server off and back on. I would bet money they truly believed the problem was fixed. Unless, again, you think they have any motive other than trying to keep the game that pays them fun and operational. I don't know, maybe you do.

no this is me saying Riot can and should do better and to be accountable for their decisions. Riot choose to put the server back into ranked instead of testing and understanding what was going on. The problem was so bad and they did not understand it for so long they had to have players run a bat file. This process started 5 hours after the first recorded problems.

If the NOC guys do not understand what happened to cause an issue and why it cleared up then ranked should stay off to verify that the problem has actually been taken care of. As I stated at the start of this post: Servers are VERY complicated, and often when a problem occurs it causes other to occur - often, it is mistakenly believed that the cause has been identified and resolved, and only turning the server on and allowing customer access reveals their are still problems.

I do not know how much you know about computers but problems do not just disappear. EVER. If a problem goes away for no reason at all its cause the trigger has not hit recently. To dance around and say wow sever magically fixed itself is delusional at best. Obviously they were very wrong in the first 6 attempts to fix the problem. If so many things were broken that 7 different things are responsible, Riot should be asking questions to the people in charge of the NOC.

Again this was a post that says I am not happy and i expect better out of riot. Like i said in the opening post, I do not expect their to be no problems. But i do expect of riot better execution on the solution. I much rather ranked be down for a day than have players wonder is it safe. I am not asking for RP, or saying that the world is going to end. I feel that Riot should be accountable for the decisions that they made and they should take greater caution in saying everything is A OK after this.

Hoi Im Temmo1 votes

It will be faster if I respond to just the conclusion of your response: Again this was a post that says I am not happy and i expect better out of riot. Like i said in the opening post, I do not expect their to be no problems. But i do expect of riot better execution on the solution.

So again: you state you expect a better execution of the solution - how can you hold such expectation with no knowledge of what they were doing. You seem to know more about the specific problems occurring than I do (I was at work when this was going on :/) - but with out knowing how hard they were working on it, how can you just say you expect better?

I much rather ranked be down for a day than have players wonder is it safe.

General rule: when the servers are having trouble - i just don't try to play ranked. As I said, servers are quite fickle, and to think that the problem will be gone in a couple hours is just not realistic. Play some norms until your connection and the server seem to be stable. Even then, I still wouldn't get on for a bit, but I'm a cautious person.It's not like the game is any less fun when it's not ranked :/

I am not asking for RP, or saying that the world is going to end.

I would expect not, but it is true you are one of the few NOT demanding compensation. thank you for that.

I feel that Riot should be accountable for the decisions that they made and they should take greater caution in saying everything is A OK after this.

have you ever had car trouble? Where you take the car to the mechanic, and he looks it over, and identifies the problem - and after you get it fixed...turns out there was another problem? The reason things like that happen, is that there is only ONE way to test it and see if its the problem - by using it. I expect Riot fixed what appeared to be the problem, checked for additional problems, found none, and ok'd the server - and only then found out there was still a problem. So by "accountable" what exaactly are you looking for? Unless they intentionally failed to fix the server and/or intentionally misled us as to the state of the servers....what do you want?

Angry Monster1 votes

So no not had that problem. I take care of my car. So your point does not make sense. Cars only have systematic failures when you do patch jobs, instead of taking care of the problems as they come up. Example the only reason your disks go bad is cause you do not change your brakes often enough. Going beyond the the life of the brake pads damages the disks. Random bad things do happen to cars. But systematic failures do not happen if you treat your stuff correctly. Can 50,000 miles hit all your parts at once, but it should not be a surprise that you need to change multiple parts at the same time. They list how long they are meant to be used.

So again: you state you expect a better execution of the solution - how can you hold such expectation with no knowledge of what they were doing. You seem to know more about the specific problems occurring than I do (I was at work when this was going on :/) - but with out knowing how hard they were working on it, how can you just say you expect better?

It does not matter what the problem or the solution was. You are missing the point. THEY PULLED RANKED GAMES SEVEN TIMES. Not once, not twice but SEVEN in 24 hours. Then if you click the link to the thread i linked( i actually never posted in that thread) you see riot was aware that issues were still happening but still were not putting loss forgiven on and only put loss forgiven on to attempt a fix.

When fixing things you do not say well we think we got it all and walk away and wait 2 hours for the email/posts to cry for help due to lag, but that is exactly what riot did. They thought they got it fixed. Put ranked back on cause it was prime time (5pst). And people got pissed cause the servers went bad again. Servers were not put back into safe mode(loss forgiven) right away either. There was approximately a 30 minute delay.

Since Riot is not leaving warning messages up that service is erratic. People see ranked and say i guess they finally fixed it. But riot had not and knew they had not fixed the issue. plaguing players.

Every player should be saying we deserve better treatment. The treat we deserve is to know the truth of the stability of the servers. If they are bad ok they are bad. I know to play something else for the day or to roll the dice. Then it is my fault though i was informed and made a choice.

IF riot is not going to keep warning messages up to let players know that their are issues. How are we the players supposed to know when everything is fixed?

EdIt. So servers are still be "FIXED" this now takes the problem to 32 hours.

Hoi Im Temmo1 votes

See? this recent post is where you finally answered the question I have been posing reasonably;

So basically, you want Riot to be more cautious on removing warnings, and feel that loss prevented should have been enabled.

Is that about right?

Angry Monster1 votes

So basically, you want Riot to be more cautious on removing warnings, and feel that loss prevented should have been enabled.

pretty sure that if you read the original post with that in mind it makes more sense. I want riot to make sure and know it is fixed when they give the all clear. One false all clear shit happens, but when you get to seven someone needs to step and make a statement about letting the players down and how this is not a standard Riot sets for themselves. Basically riot needs to own up.

By owning the bad calls they can and should say they can and want to do better. I know they can not promise it will never happen again. I am not asking for the impossible, only the need to improve.

Again system failures are going to happen. I get that nothing is going to work 100% of the time. How you handle the rare break downs defines the company, not how often everything works. I feel riot does disservice to the player base with these all clear signals (warning msgs going away) while things are still unstable.

Also this was a post that i was hoping other would come in and say their 2 cents on the quality of the response. I get you have been play devils advocate but how do you personally feel?

You did not ever asked directly what i wanted. Also i do not like doing that in original posts. I am looking for other POVs also, hence all the replies to your comments.

A personal pet peeve is asking if people know anything about X. It is a indirect way of saying you know nothing or I know more than you. Also should not have throw it back at you. But man it irritate me to no end.

Hoi Im Temmo1 votes

Apologies; I didnt mean to in any way insult/annoy/harass you.

I am glad we were able to discuss it though - you are one of fee people on the forums willing to actually debate your point of view if challenged rather than right off the other party.

Angry Monster1 votes

Still whats your take.

Hoi Im Temmo1 votes

In general.....yeah, riot probably should have left up the notes, and depending on the game, possibly enabled loss prevented. but, if they didnt, im slow to believe they didnt have a reason not to.

More from [ARCHIVED] Miscellaneous

Open Letter to Parents of League of Legends Players
[ARCHIVED] Miscellaneous860 comments
2,611
votes
Rewards for positive play
[ARCHIVED] Miscellaneous19,712 comments
1,337
votes
I don't like Boards
[ARCHIVED] Miscellaneous324 comments
809
votes
STOP ALLOWING LEVEL 1 ACCOUNTS TO SEND FRIEND REQUESTS!!!
[ARCHIVED] Miscellaneous291 comments
679
votes
Wanting to do something special for an awesome friend. Riot, please help? <3
[ARCHIVED] Miscellaneous220 comments
614
votes
People that are telling others to kill themselves has to stop! Please help me get this noticed!
[ARCHIVED] Miscellaneous605 comments
600
votes

More by Angry Monster

Naut Change is not enough. Riot you barely touched the problem
Gameplay57 comments
15
votes
Class Types
Live Gameplay Balance26 comments
11
votes
The cinderhulk nerf and riots carzy logic
Gameplay9 comments
10
votes
Mods are you going to enforce Sub board division now that GD has been forced into the main boards?
Discuss the Boards33 comments
8
votes
Does it feel like tanks are going to be screwed again in season 6?
Gameplay16 comments
6
votes
People already complaining about balence
Gameplay10 comments
5
votes