Boards›[ARCHIVED] Miscellaneous

It's been 16 days and I haven't got a response on my support ticket.

LaceUp23··1 votes·521 views

Lol. What is even the point of submitting these things? I mean, 16 days is a bit pathetic. I even bumped the thing a week ago asking if they forgot about me.

8 Comments

SmokedAlmonds3 votes

Im pretty sure updating your ticket moves you to the back of the line.

Jubbinaut1 votes

This is true! Updating the ticket re-submits it, and since the system operates FIFO-style, re-submits start the wait process all over again.

Damagefox1 votes

If they do respond, it will be a canned, automated response Much like the immediate responses you get when first submitting your ticket It will be "insert response #18735", not an actual person.

LaceUp231 votes

I just don't get it. It's a sad excuse for customer service.

ICRockets1 votes

{quoted}

If they do respond, it will be a canned, automated response Much like the immediate responses you get when first submitting your ticket It will be "insert response #18735", not an actual person.

It depends on who you get. I got what felt like a pretty genuine response to my last ticket. My only complaint was that, yes, it took 2 weeks.

LaceUp231 votes

Well, it's now been 3 weeks. It's also been well over 2 weeks that I was told I was getting transferred to a real person (that's what the automated response said).

SmokedAlmonds1 votes

{quoted}

Well, it's now been 3 weeks. It's also been well over 2 weeks that I was told I was getting transferred to a real person (that's what the automated response said).

But how long has it been since you updated your ticket? Since that put you at the back of the line.

LaceUp231 votes

10 days lol

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