The Support ticket system

I think this process is a broken system at riot. There are always threads about player X being banned but support is not responding to the ticket to pass out the information of why the ban is in place. Then these people jump to forums and Lyte or someone else is repsonding their.

I personally know that i have a ticket that has been opened for 11 days and its been 9 days since my response back. The subject of my ticket was a what post was deleted by Riot. Not even a big deal, I am not even mad. I am only trying to learn from my mistake. Also i feel like the support personal do not read what they are responding to.

I am trying to figure out what post from beta froums was deleted since your msg does not tell(clerify) me on the forums

User photo Rjahstar Riot Games Hi Kchaosrei,

Thanks for writing in,

I am sorry but what beta forum post was deleted? what was it all about? Please clarify your request for me in as much detail as >possible so that I can assist you further.

Thanks in advance for your cooperation. I look forward to hearing from you soon!

RJAHSTAR Player Support Specialist Riot Games

I am clearly asking what post was deleted and then the Rioter responds with can i tell which thread was deleted. I am literally being asked the same question I am asking. I understand that in the feature they are going to prove the forum msg to tell you in the feature what specific thread was deleted(kool) does not help me now. (ticket was sent in originally before riot said msg would include thread later on).

At this point i would of been OK with "Our system is not able to tell us right now(cause in beta). We apologize for not being able to help you with your request." This would of been perfectly acceptable response. Beta i get it. I do a lot of beta testing for other games. Things do not always work, but I and every other player deserve speedy responses. Sadly this with my other tickets in the past this seems to be the trend over the exception. It took almost 12 hours for my tech support ticket to get a response from last night. In that response he is asking for attachments that I already sent in with the original request and then the Rioter closed my ticket.

Riot could learn player support from a few other companies. Red 5 is not as big as Riot but man they handle everything quickly. I have never had a ticket take more than hour to get a response. Everything is also done by email but the responses are actually quick and almost chat system like. They follow up on active requests and work with you if you report your problem instead of saying we will get back to you X hours later.