My Faith is Shaken.

On March 18th, an opposing team had an intentional feeder / griefer that literally turned a winning effort into a loss, because that one player trolled. The other team was ahead, they deserved to win.

My entire team reported him, the other team reporting him, but I felt the need to open a support ticket also as this was flagrant dis-respect. My response from support:

"We will investigate your report and take any actions we feel are necessary. Please keep in mind; we cannot disclose any disciplinary actions that may be taken due to privacy reasons. Even if you were unable to use the report feature, please continue to use our in-game reporting system whenever you can. Reports you make provide us with valuable tracking information and help to escalate players to our attention for investigation. Each report brings violators of the Summoner's Code one step closer to restricted chat or suspension by our investigative audits. Thank you for your patience and for taking time out of your day to send us this report. It is our goal to continue working towards making experiences on the Fields of Justice fair and fun for all Summoners! Please let me know if you have any additional feedback or concerns."

I responded wtih the following: We all used the in game report feature - this same user has been griefing in 5+ games that same day it would appear the reporting system isn't catching them quick enough, so I submitted a ticket. If submitting a ticket for examples of extreme abuse where the Report system isn't being effective at stopping the users - should we as players just accept that 20+ players will be negatively impacted by one griefing player and rely on hope that someday something will happen instead of submitting a ticket?

Riot's response: *I apologize for the wait, our ticket queue is quite hectic at the moment. Thank you for your patience.

Thanks for trying to help us make our community fun and fair. Being a player myself, I too know the struggle of dealing with negative behaving players.

As much as we want everyone to enjoy the game, there are still people who will do whatever they like. They are toxic, leave a game, or even troll. I understand how frustrating this can be because I do get them sometimes as well in my games. Since we don't have complete control over their behavior, we can only minimize bad behavior and help them improve it. Reporting them is the best thing to do as we will slowly clear them out in our community.

I strongly encourage you to use the report feature to help compile evidence for our system and to provide us with more information during our personal investigations. Players who regularly misbehave are punished through restrictions and suspensions. If he does continue to behave the way he is, I can almost guarantee it will be noticed and dealt with accordingly.

If you have any other questions or concerns please feel free to ask.*

Since my original ticket opening the player has griefed an additional NINE games bringing the total to over 20 games he's trolled in. I'm honestly in shock that he isn't banned. Either 180 players failed to report this troll or 20 reports isn't enough to justify a permanent ban?

TL;DR Kid trolls in over 20 games, and Riots response is "Keep using the report feature and don't submit a ticket".