The Good, The Bad, and the League: 2/14 - 2/20

Couch Commando·Feb 21, 2019·5 votes·55,819 views

Your weekly dose of server problem-os, NA League news, and other!

Morgana (the best sister) and Kayle (the worst sister) are getting updated!!!!!!

Oh yeah, other stuff. Uh… the undefeated teams in LCS and LEK each lost a game, there’s a lot of cool 3D printing going on, and time to press F for all the poor people soon to be bound by a Morgana Q for a few dozen decades.

Follow-Ups:

None

**Server Stuff: **

Account Service down, preventing players from modifying or creating accounts (2/14, ~58 minutes) A component of the account service went down. After verifying where and to which database, the service was triaged to get writing data back to a proper speed needed for stable operation.
Issue with Payment System caused Payon store purchases to fail (2/15, ~88 minutes) An automated alert activated, showcasing a large blip in errors over a set time period. The investigation showed payments processing delayed on vendor side, but purchases were disabled until error rate returned to normal. A full restart of an application instance and waiting out the error rate led to a stable return to service.
Game Start Failures too High/Ping Loss for a rack of servers (2/16, ~2 hours) Game failures spike, and an automated alert points to an entire rack of servers. NOC verifies and restarts the affected cluster, verifies stability, and then reconnects the rack of servers into our game management system. We’re always glad the NOC doesn’t like keeping us in the dark unlike Nocturne...
Platform Disconnects impact Game Starts (2/18, ~9 minutes) An automated alert notifies the NOC that ISP disconnects are unacceptably high. Compensation mode is activated, but before teams need to triage, the spike disappears and service returns to normal. Where there’s a Teemo, there’s a way?
Friend List speed impacted (2/18, ~10 minutes) Automated alert notified the NOC that the league chat system is performing slower than expected. The system returned to normal function without outside influence after a few minutes.
Account Service replication delays (2/19, ~35 minutes) Automated backup began having replication errors, causing delays on account modifications on LIVE. Engineers monitored the system as it caught back up to speed and returned to normal service.

**Game Stuff: ** Everything this week was server related. Oops.

New Patch: With 9.4 out, I would like to direct people to this support article in case anyone is having any issues with patching. If you are experiencing issues then please let us know, check out the article, and reach out to Player Support if you are still experiencing issues.

Morgageddon & Couch Commando

20 Comments

Porridge2gFeb 21, 20195 votes

When are you guys gonna remove positional rank?

Tomoe GozenFeb 21, 20197 votes

Every time a misinformed individual, such as yourself, asks the server guys about Ranked or League's balance, Riot adds a decade to your question.

Mizero1Feb 21, 20192 votes

Cant login to client. Says I'm offline when I'm obviously not Tried everything :(

Couch CommandoFeb 25, 20191 votes

{quoted}

Cant login to client. Says I'm offline when I'm obviously not Tried everything :(

!!! Are you still having this issue? I see that you wrote into Player Support. That is a good start to see where the problem lies. Check back in if you are still having issues after PS takes a look!

ŚtrongMentalFeb 23, 20192 votes

Any update on when ranked reset will go out? If one even will? IF one does, can I be added to the list of players who is requesting one?

KovaxzFeb 28, 20192 votes

I just want to say thanks for doing these. I don't write a lot but I do enjoy reading these.

KanchouFeb 28, 20192 votes

Hey was just curious on the ranked remake system, i recently had an accident with my computer in a ranked game causing me to dc around 1:40ish and my team could not remake the game. i felt bad because it was one of the players promo games and i had ruined one of his promo games. 3-4 games later i have a jgler get his buff stolen and reacts with "im afk" "bye" and immediately disconnects from the game at 1:55 and we cannot remake. do you think there should be some sort of implement in the remake system where if someone dc's before 3min that remakes are possible? because from what i know of it only applies if they failed to connect to the game at all. thoughts?

DrugsRBadMkay69Feb 28, 20192 votes

so just wanna let riot know that their client fucking sucks / and they need to fix it

o and that login issue ppl keep having is still there

KüramaFeb 21, 20191 votes

Any details on the roots of the current issues?

RiotRiot MorgageddonFeb 21, 20191 votes

{quoted}

Any details on the roots of the current issues?

Some are just applications that eventually freeze/crash/start having issues after running for a long time. Many times, rebooting the service fixes any increased error rates we see from our monitoring system. Other times, 3rd party systems we use can go down, which can cause systems we run and maintain to fail or need to be turned off until the 3rd party system is fixed on their end. And a few things, we really can't go into detail just because we don't want to expose anything that may end up as a leak or help someone access something they really shouldn't.

KüramaFeb 22, 20191 votes

Cool. Glad they're fixed now!

Shiroe OkazakiFeb 21, 20191 votes

Is anything happening for the high elo players to fix MMR and LP stuffs?

spinxerFeb 22, 20191 votes

any update on league voice for mac os mojave?

RiotRiot MorgageddonFeb 23, 20191 votes

[{quoted}](name=PROJECT Spinxer,realm=NA,application-id=6WpmgL9O,discussion-id=x334L45M,comment-id=0004,timestamp=2019-02-22T20:32:48.287+0000)

any update on league voice for mac os mojave?

Let me get back to you on Sunday or Monday when I'm in the office and able to look that up internally!

RiotRiot MorgageddonFeb 25, 20191 votes

Looks like the bug that's preventing this from being fix is slated for 9.5, so it may be fixed with 9.5 or after in 9.6.

You're welcome to ask again next patch, I can check again to see where it's at!