Boards›Live Incident Breakdown

The Good, The Bad, and the League: 2/14 - 2/20

Couch Commando·2/21/2019, 8:58:30 PM·5 votes·55,819 views

Your weekly dose of server problem-os, NA League news, and other!

Morgana (the best sister) and Kayle (the worst sister) are getting updated!!!!!!

Oh yeah, other stuff. Uh… the undefeated teams in LCS and LEK each lost a game, there’s a lot of cool 3D printing going on, and time to press F for all the poor people soon to be bound by a Morgana Q for a few dozen decades.

Follow-Ups:

  • None

**Server Stuff: **

  • Account Service down, preventing players from modifying or creating accounts (2/14, ~58 minutes) A component of the account service went down. After verifying where and to which database, the service was triaged to get writing data back to a proper speed needed for stable operation.

  • Issue with Payment System caused Payon store purchases to fail (2/15, ~88 minutes) An automated alert activated, showcasing a large blip in errors over a set time period. The investigation showed payments processing delayed on vendor side, but purchases were disabled until error rate returned to normal. A full restart of an application instance and waiting out the error rate led to a stable return to service.

  • Game Start Failures too High/Ping Loss for a rack of servers (2/16, ~2 hours) Game failures spike, and an automated alert points to an entire rack of servers. NOC verifies and restarts the affected cluster, verifies stability, and then reconnects the rack of servers into our game management system. We’re always glad the NOC doesn’t like keeping us in the dark unlike Nocturne...

  • Platform Disconnects impact Game Starts (2/18, ~9 minutes) An automated alert notifies the NOC that ISP disconnects are unacceptably high. Compensation mode is activated, but before teams need to triage, the spike disappears and service returns to normal. Where there’s a Teemo, there’s a way?

  • Friend List speed impacted (2/18, ~10 minutes) Automated alert notified the NOC that the league chat system is performing slower than expected. The system returned to normal function without outside influence after a few minutes.

  • Account Service replication delays (2/19, ~35 minutes) Automated backup began having replication errors, causing delays on account modifications on LIVE. Engineers monitored the system as it caught back up to speed and returned to normal service.

**Game Stuff: ** Everything this week was server related. Oops.

New Patch: With 9.4 out, I would like to direct people to this support article in case anyone is having any issues with patching. If you are experiencing issues then please let us know, check out the article, and reach out to Player Support if you are still experiencing issues.

Morgageddon & Couch Commando

20 Comments

Porridge2g2/21/2019, 10:30:12 PM5 votes

When are you guys gonna remove positional rank?

Mizero12/21/2019, 10:49:58 PM2 votes

Cant login to client. Says I'm offline when I'm obviously not Tried everything :(

DrugsRBadMkay692/28/2019, 5:52:32 PM2 votes

so just wanna let riot know that their client fucking sucks / and they need to fix it

o and that login issue ppl keep having is still there

ŚtrongMental2/23/2019, 2:32:54 AM2 votes

Any update on when ranked reset will go out? If one even will? IF one does, can I be added to the list of players who is requesting one?

Kovaxz2/28/2019, 1:09:31 AM2 votes

I just want to say thanks for doing these. I don't write a lot but I do enjoy reading these.

Kanchou2/28/2019, 8:18:54 AM2 votes

Hey was just curious on the ranked remake system, i recently had an accident with my computer in a ranked game causing me to dc around 1:40ish and my team could not remake the game. i felt bad because it was one of the players promo games and i had ruined one of his promo games. 3-4 games later i have a jgler get his buff stolen and reacts with "im afk" "bye" and immediately disconnects from the game at 1:55 and we cannot remake. do you think there should be some sort of implement in the remake system where if someone dc's before 3min that remakes are possible? because from what i know of it only applies if they failed to connect to the game at all. thoughts?

Kürama2/21/2019, 10:12:50 PM1 votes

Any details on the roots of the current issues?

Shiroe Okazaki2/21/2019, 11:54:21 PM1 votes

Is anything happening for the high elo players to fix MMR and LP stuffs?

spinxer2/22/2019, 8:32:48 PM1 votes

any update on league voice for mac os mojave?

LgBurNin2/28/2019, 4:15:10 AM1 votes

Due to the upcoming of Kayle and Morgana rework we have decided NOT to buff Ryze.