The Good, The Bad, and the League: 2/28 - 3/6

Couch Commando·Mar 7, 2019·11 votes·71,237 views

Your weekly dose of server problem-os, NA League news, and other!

Flu season is here, avoid the plague! Morg (the better sister) and Kayle (ugh) just launched, we’re rapidly approaching make-or-break points for LCS teams, and Riot talked about positional ranking here if you’re interested in that sort of thing.

~~We’re still accepting votes on the next Tristana skin to be made! Head over here after checking out this week’s GBL and place your vote on your favorite skin!~~Update: Voting ended. Thanks to those who took the time to make their vote!

Follow-Ups:

None

**Server Stuff: **

Missions script cause delay to mission progress (3/2, ~44 minutes) The NOC starts to see a delay in mission progress completion metrics. This also seems to coincide with a database running a cleaning script to free up space. When the script ended, the delay in mission progress mysteriously disappeared. Case closed Watson!
Configuration change causes login errors (3/4, ~3 hours) A configuration change causes log in errors to spike to 5% on average. Since that should be 0%, the configuration change was rolled back, and log in errors magically disappeared. Said configuration change enters review to figure out why it caused that, and delayed until fixed.
Missions and Store Content Live Early (3/5, ~2.5 hours) In the excitement of getting new Morgana and Kayle out, various content was toggled live before it was scheduled. The mistake was caught and content was toggled back off, waiting for the proper time to be set live. What can we say, the sisters are a little-bit overzealous...

**Game Stuff: **

Still no major gamebreaking game related oops!

Player Support Issues:

A new patch brings new login issues. If you’re having issues logging in, try following the KB steps here before reaching out to PS!

_Morgageddon & Couch Commando _

54 Comments

giannishannibalMar 7, 201917 votes

For some reason for the last 3 or 4 patches i have an issue that the lol patcher isnt working properly. Like it says we have return to a prior patch and now we will restast and try to update it to the most recent one. Of cource that doesnt end there. For some reason the last 0.3 MB doesnt want to get load up like for 15 min ( the rest of the 4MB or 34 MB of the update is done is like 3 mins). So i close it and the process comes again. So after a total of close to 30 minutes I can go to the stage that the cliet has downloaded the update and now it applies. From there is 5 minutes to end. AND AFTER ALL THAT I can log in and be able to play normally the game. Until the next mini patch or quick fix comes in which i will need to spend half hour to get my client working. At this point i consider unistalling and then reinstall the game. It takes about 40 minute for me to download it and I am free to do other stuff too.

Rawrbot5000Mar 10, 20192 votes

{quoted}

For some reason for the last 3 or 4 patches i have an issue that the lol patcher isnt working properly. Like it says we have return to a prior patch and now we will restast and try to update it to the most recent one. Of cource that doesnt end there. For some reason the last 0.3 MB doesnt want to get load up like for 15 min ( the rest of the 4MB or 34 MB of the update is done is like 3 mins). So i close it and the process comes again. So after a total of close to 30 minutes I can go to the stage that the cliet has downloaded the update and now it applies. From there is 5 minutes to end. AND AFTER ALL THAT I can log in and be able to play normally the game. Until the next mini patch or quick fix comes in which i will need to spend half hour to get my client working. At this point i consider unistalling and then reinstall the game. It takes about 40 minute for me to download it and I am free to do other stuff too.

Riot will not fix this. It has been brought up by multiple people and NO ONE WILL DO ANYTHING ABOUT IT. They won't even acknowledge that there is a problem because:

       A. They don't know what's causing it
       B. They know but can't fix it.
       C. This is just the way it is now.

Blade ReaperMar 11, 20194 votes

yea this problem has been around awhile now i get it to all the time, sometimes mine does it even when a new small patch hasnt come out. Everytime i close my client it decideds to return to a previous patch.

MattieTKDMar 11, 20191 votes

would you also happen to use a mac?

thomastwin2Mar 12, 20191 votes

I received this problem and am not using a Mac, it happened about once or twice a week on my Windows 10 laptop though before I switched to a desktop.

Blade ReaperMar 22, 20191 votes

nope

The0racleMar 11, 20191 votes

I had this problem, I fixed it by changing league's shortcut preferences to always run as admin, this causes windows to ask me (every single time I open league) if it should let lol make changes to my device, and asks every patch to get through my firewall, which seemed to be the cause of the failed patches rolling back and starting over with the old client. So I would guess that lol's new client has a problem with windows' security measures. Anyway right clicking lol's shortcut, clicking "properties", then making sure that you're in the "shortcut" sub-menu, and clicking "advanced..." will take you to where you can click the "run as administrator" check box and "Ok" yourself out of that menu.

thomastwin2Mar 12, 20191 votes

I thought I was the only one with the firewall notifications.

Couch CommandoMar 11, 20192 votes

{quoted}

For some reason for the last 3 or 4 patches i have an issue that the lol patcher isnt working properly. Like it says we have return to a prior patch and now we will restast and try to update it to the most recent one. Of cource that doesnt end there. For some reason the last 0.3 MB doesnt want to get load up like for 15 min ( the rest of the 4MB or 34 MB of the update is done is like 3 mins). So i close it and the process comes again. So after a total of close to 30 minutes I can go to the stage that the cliet has downloaded the update and now it applies. From there is 5 minutes to end. AND AFTER ALL THAT I can log in and be able to play normally the game. Until the next mini patch or quick fix comes in which i will need to spend half hour to get my client working. At this point i consider unistalling and then reinstall the game. It takes about 40 minute for me to download it and I am free to do other stuff too.

That's no good. Seem's like you have a temporary solution, but let's face it..we would not want you or anyone else to face these problems when a new patch is implemented. I understand that this is annoying, but let's see if we can start narrowing down the issue. If you (or anyone else reading this that is experiencing the same issue) don't mind, please take the time to go over this self help article and see where we land on that. Let us know how it goes and feel free to reach out to Player Support. They should be able to provide you a more in depth look to see if we can see what the cause of the issue is.

ƒiftyMar 11, 20199 votes

Lets remember guys. This is a small indie company. We cant expect everything to run perfect. Things like Spectator bugs making LCS a chore to watch, or the fact that nobody can log into their clients. IT HAPPENS. Forget about it. They'll fix it eventually. Lets just be glad that we're getting all those prestige skins everyone loves!

NecrophantasiaMar 11, 20193 votes

That's some good sarcasm there fukn lul

Legendgamer18Mar 12, 20191 votes

not small at all lmfao [zombie-brand-clap]

Maximus PaineMar 7, 20196 votes

When the script ended, the delay in mission progress mysteriously disappeared. Case closed Watson!

I hope you're kidding when saying cased closed. The matter should should "enter review to figure out [what] caused that" instead. Something that mysteriously disappeared can mysteriously appear again.

RiotRiot MorgageddonMar 8, 201912 votes

[{quoted}](name=Maximus Paine,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=0001,timestamp=2019-03-07T23:52:45.861+0000)

I hope you're kidding when saying cased closed. The matter should should "enter review to figure out [what] caused that" instead. Something that mysteriously disappeared can mysteriously appear again.

The script running on the DB took more processing power than expected, causing mission progress to delay. When the script ended, mission progress resumed normal processing rates. More of a 'well, we know why using multiple threads on a single DB causes primary tasks to slow down and this one caused that to slow down.

As to script efficiency, in order to run multiple scripts without impacting existing services is something that we'll be looking at for that specific script in order to see why it caused impacted service.

GalagamasterMar 12, 20191 votes

{quoted}

The script running on the DB took more processing power than expected, causing mission progress to delay. When the script ended, mission progress resumed normal processing rates. More of a 'well, we know why using multiple threads on a single DB causes primary tasks to slow down and this one caused that to slow down.

As to script efficiency, in order to run multiple scripts without impacting existing services is something that we'll be looking at for that specific script in order to see why it caused impacted service.

I think the goal would be to prioritize brain power per PID. I'm going to assume the server is virtual so another option might be to set affinity for the process(es)?

Maximus PaineMar 20, 20191 votes

{quoted}

The script running on the DB took more processing power than expected, causing mission progress to delay. When the script ended, mission progress resumed normal processing rates. More of a 'well, we know why using multiple threads on a single DB causes primary tasks to slow down and this one caused that to slow down.

As to script efficiency, in order to run multiple scripts without impacting existing services is something that we'll be looking at for that specific script in order to see why it caused impacted service.

Ok. Thanks for the reply. I guess the phrase "mysteriously disappeared" gives the impression that "we don't know what happened, it went away and hope it doesn't come back.", but you do know. :-)

yeulxMar 11, 20194 votes

ima skip captain marvel to many politics involved with the upbringing of it, tho i will watch the Adaptation of Alita battle angel.. tho ill probably check out the manga to it first

HSS HysteriaModeMar 12, 20191 votes

alita is good. going back for the third time next week

Couch CommandoMar 12, 20191 votes

{quoted}

ima skip captain marvel to many politics involved with the upbringing of it, tho i will watch the Adaptation of Alita battle angel.. tho ill probably check out the manga to it first

I really enjoyed both. I am a big MCU fan, and will marathon through all of them several times a year(release order and timeline order).

forbz5Mar 11, 20194 votes

Captain Marvel? More like Captain Deleted Review summoner 31

rocko20Mar 11, 20191 votes

I was going to pick 1. lol

SoujiMar 11, 20193 votes

Some issues you guys should look into:

-Game stuttering. Causes lag despite pretty stable fps.

-EXTREMELY SLOW CLIENT logging in. I have to wait like 30 seconds or longer to let the client load. It used to be a lot faster

-Loot doesn't always load

-Client still doesn't try to reconnect if you're on a laptop and close it and come back. When you open your laptop again it'll FORCE you to click 'Exit.' Then you have to log in all over again. But with the old client it would always reconnect when you come back. PLEASE fix this. I spend the majority of my time on League on a laptop and I have to close it a few times. When I come back it should smoothly reconnect.

-Loading into Champ select can be very laggy sometimes

-The player cards in loading screen sometimes freezes and you can't smoothly click everything quickly. Not a big deal but writing it here nonetheless.

Daddy RengoMar 11, 20193 votes

literally the last 3 are cause you play on a laptop, get a desktop

TGELoganMar 11, 20194 votes

"Just get a desktop" [sg-miss-fortune]

SoujiMar 11, 20192 votes

I do have a desktop. But Riot should better support players use laptops for those who don't. How is laggy champ select entirely laptop related? You still lag with desktop computers. Same with the player cards. It doesn't matter if you're on a laptop or desktop it still lags if you click all player cards

A CheeseburgerMar 12, 20192 votes

He's dumb, there's no difference between a desktop and laptop.

spinxerMar 8, 20192 votes

whats the state of league voice on mac os mojave?

RiotRiot MorgageddonMar 9, 20192 votes

[{quoted}](name=PROJECT Spinxer,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=0003,timestamp=2019-03-08T16:20:50.202+0000)

whats the state of league voice on mac os mojave?

I'll check monday when I'm in the office!

LadyTennysonMar 11, 20191 votes

Yay! Thank you!!

RiotRiot MorgageddonMar 11, 20192 votes

{quoted}

I'll check monday when I'm in the office!

There was a set of fixes scheduled to be rolled out on 3/5/19, but the changes submitted didn't actually pan out and fix voice for Mac. Because of that, the main bug was set back to 'Ready to Dev' (aka, people to code up a new fix) on the 5th and is still in progress. No current estimated launch window or remaining time to fix, but ready to have people work on it again.

Not the best of news sadly, but it hasn't fallen off of our radar.

LadyTennysonMar 11, 20192 votes

Is there any update from the December issue of macs not being able to use voice chat?

KitsuneBruhMar 11, 20192 votes

It's mostly a black screen lobby for me :(

TXRaven89Mar 12, 20192 votes

CAN U PLEASE DO SOMETHING ABOUT THIS OVER POWERED SYLAS

CoolmasterJGMar 8, 20191 votes

Will there be more Armor on Kayle!? I want it to be like Aatrox wings to where u can toggle her armor! thats a good idea right?

Frostynarwal99Mar 10, 20191 votes

It’s ok

LtLampshadeMar 11, 20191 votes

I've been noticing severe lag when in queue for a game. Just tested it today and it gets so bad that music cuts out whenever i try to adjust rune pages or even swap champions in aram (the champ swap causes the screen to freeze upwards of 5 seconds.)

KillerB42Mar 11, 20191 votes

I still want to see an update/upgrade to Galieo's Ult. If you have weak/scary players on your team that either can't or won't initiate than his ult is useless unless everybody on the enemy team is low health and they are chasing a low health teammate. If Riot changed his ult to target anything ally it would help, examples: wards, minions, towers. then he could ult in on single enemy caught out or possible a retreating enemy, or to save tower if no one is alive or close enough.

crabekahMar 11, 20191 votes

This is something that would be really good for low elo solo queue, but would be busted everywhere else. Galio is already high priority in the pros, and just giving him straight up engage would be beyond strong.

KillerB42Mar 11, 20191 votes

There are many champs that are beyond busted, but i see your point. I'm a solo player and it is real frustrating trying to climb with weak or scary teammates. trying to give "G" the same potential as: Pantheon, bard, xerath ult's.

pokedott13Mar 11, 20191 votes

Client lag. It was fine a while ago. I ran league without low spec mode and didn't have any problems, but right now I have to run low spec mode and then have to wait 5 seconds to change runes in champ select.

PCM InkyMar 11, 20191 votes

I keep having an issue where I load into games then the screen freezes and I have to log out of my computer then log back in. I think it's a client issue because i can still use my computer the in game league just freezes. I can still hear league voice and everything.

ReformedMordeMar 11, 20191 votes

Hey! For the last few weeks I've had major issues logging in, and I still am. When this first started, I got stuck in the loop of reverting to the previous version and updating. So, I clean reinstalled the game.

When I reinstalled the game, I was still stuck in the loop, but then the game just stopped patching. I couldn't figure out why the game refused to patch, and I went for a few days without being able to play. I clean reinstalled the game on my second SSD, yet the issue still persisted.

I left the client open over night, and in the morning the game had patched, but I was unable to login because the client was saying I was possibly offline. I tried every solution under the sun for this, and ended up just coinflip restarting the client over and over until it said I wasn't offline. This would take probably 7-15 minutes until the client started properly. I did this for all of last patch.

My game was unable to patch on wednesday's patch, and I couldn't start the client directly from the last patch's folder, so I tried to clean reinstall the game using a VPN. The game downloaded and patched perfectly, and I was able to log in. Here's the catch, my client will only let me login on a VPN, or trying to coinflip whatever server the client connects to until I get it to work, as I said earlier.

I believe the cause of this may be because I am on my University's internet, and I can not manually set my DNS: it gets automatically assigned. I have not yet found a solution besides fooling the client by using a VPN. Could I perhaps get some insight on this?

PS: the HexTech support tool hardly functions and should probably be looked at eventually

RiotRiot MorgageddonMar 12, 20192 votes

{quoted}

Hey! For the last few weeks I've had major issues logging in, and I still am. When this first started, I got stuck in the loop of reverting to the previous version and updating. So, I clean reinstalled the game.

When I reinstalled the game, I was still stuck in the loop, but then the game just stopped patching. I couldn't figure out why the game refused to patch, and I went for a few days without being able to play. I clean reinstalled the game on my second SSD, yet the issue still persisted.

I left the client open over night, and in the morning the game had patched, but I was unable to login because the client was saying I was possibly offline. I tried every solution under the sun for this, and ended up just coinflip restarting the client over and over until it said I wasn't offline. This would take probably 7-15 minutes until the client started properly. I did this for all of last patch.

My game was unable to patch on wednesday's patch, and I couldn't start the client directly from the last patch's folder, so I tried to clean reinstall the game using a VPN. The game downloaded and patched perfectly, and I was able to log in. Here's the catch, my client will only let me login on a VPN, or trying to coinflip whatever server the client connects to until I get it to work, as I said earlier.

I believe the cause of this may be because I am on my University's internet, and I can not manually set my DNS: it gets automatically assigned. I have not yet found a solution besides fooling the client by using a VPN. Could I perhaps get some insight on this?

PS: the HexTech support tool hardly functions and should probably be looked at eventually

If you're only able to log into League on a VPN while on your campus connection, I'm going to take a wild guess and possibly think something's been blocked from your campus internet. You may have to reach out to Campus IT in order to get League's Ports opened/forwarded (could be a blocked port) or to get League traffic allowed through a campus firewall (which could also be blocking the game). Do you have other friends on campus that are running into the same issue?

ReformedMordeMar 13, 20191 votes

Hey, thanks for the reply! I have several friends on campus who have their game working just fine, and my university has several competitive teams as well. I do not think that this is the case. The game works ok without the VPN after I log in, I just have to use the VPN to patch or log in. I've sent a ticket to support to see if they could help me out, and hopefully we can get this ordeal sorted. Again, thanks for reading my wall of text and taking the time to respond!

RiotRiot MorgageddonMar 13, 20193 votes

{quoted}

Hey, thanks for the reply! I have several friends on campus who have their game working just fine, and my university has several competitive teams as well. I do not think that this is the case. The game works ok without the VPN after I log in, I just have to use the VPN to patch or log in. I've sent a ticket to support to see if they could help me out, and hopefully we can get this ordeal sorted. Again, thanks for reading my wall of text and taking the time to respond!

Support should be able to help you out, if you need a VPN only to log in, then there's probably a config setting or conflicting program running on that computer that's causing it. I'm sure with enough digging into it, y'all will get it working properly again!

NaMidzMar 11, 20191 votes

I still have problems where my client, while in game, for some reason freezes and that is getting me leaver buster. It only happens on the main client. My other games don't have this problem including the beta client.

OneandonlyFailMar 11, 20191 votes

What I want to know is when is the random trying to reconnect issue is going to be fixed.... I normally sit at like 32 to 34 ping and I'll get at random trying to reconnect anywhere from 2 to 6 times a match. wouldn't be to bad if they lasted like 10 seconds but they go on for minutes at a time. anyone else having this issue as well? Before you ask if it's my comp or net it's not as I just finished upgrading my comp and am now 3 grand in the hole. Also using best net available from shaw and can run every other game perfectly with no lag issues at 120 to 140 fps and a ping of 30.

2Mental2Mar 13, 20191 votes

I started getting some graphical glitches which sometimes when I hover over something then it stretchces its texture for a sec and causes my game to freeze on black screen and I usually just die for no reason, started happening after recent patches since I didnt touch my pc in a long time but I dont wanna play the game when I can loose because of something I cant control from my end