Boards›Live Incident Breakdown

4/27 Live Maintenance [Possible DCs, Ranked Disabled]

RiotRiotBok·4/26/2016, 11:20:22 PM·28 votes·50,519 views

#UPDATE 4:37PM PDT:

New maintenance slated for 4/28. Read the latest in our new discussion!

#UPDATE 3:42PM PDT:

We started to make some minor changes and tweaks in an effort to find where the snag is. Unfortunately, even after turning over a lot of rocks, we still haven't found anything. We know that this is only affecting a small number of players, but we've dedicated all of our resources to hunt this down. Once we know more, you'll know more.

#UPDATE 2:33PM PDT:

After talking to different ISP's, we have been able to rule out a fair amount of root causes, but haven't found the smoking gun just yet. We're still narrowing it down and will get more info to everyone as soon as possible!

#UPDATE 1:36PM PDT:

We are directly talking to a few different ISP's who seem not to be able to connect to our Login Servers. By working together, we are hoping to identify the root cause sooner so we can get this resolved as quickly as we can. More updates to follow once we dig a bit deeper. We have all hands on deck looking into it.

#UPDATE 12:15PM PDT:

We made a change with some peering in the Midwest that will hopefully resolve these login issues. If anyone was experiencing these issues before, try logging in again! If you are still seeing the same issue, make sure to run the Tracert test again and post the results!

#UPDATE 11:39AM PDT:

For the most part, Login issues seem to have subsided, but if you are still getting an "Unable to connect to the PVP.net server" when logging in, run a traceroute

#to 192.64.174.65.

Post your results in the thread so we can eliminate this completely!

There are also still 2 outstanding issues affecting a small number of players that we are still working non-stop to resolve:

  • Games ending in error
  • Essentially the game completely crashes, and no record of the game exists (no rewards/losses given out). Unfortunately we are not able to recover these games
  • Disconnects in-game
  • This seems to only be affecting certain ISP's. While the issue is on our end, we are going through mountains of data trying to narrow it down. If you do disconnect, attempt to reconnect ASAP.

#UPDATE 11:05AM PDT:

We're still investigating issues of players not able to log in after the maintenance. If you're still experiencing login issues, we ask that you run a tracert to 192.64.174.65 and post the results in this thread. This would help us to identify where the problem is occurring.

#UPDATE 10:50AM PDT:
A few game servers appear to not have started correctly when maintenance was completed, which could have resulted in ghost games lasting longer than normal. We're in the process of restarting them now, which should help to alleviate players stuck in games.

#UPDATE 8:50AM PDT:
At around 6:30AM PDT the team noticed a higher than expected spike of reconnections during the maintenance. To help mitigate the number of disconnections, work was slowed and maintenance completed at around 7:00AM PDT.

We're still keeping an eye on the number of reconnections, but no additional work is planned at this time. Thanks for the patience everyone!

#UPDATE 8:30PM PST:
To ensure ranked games have a chance to complete prior to maintenance, we'll be turning off ranked 12:30AM PDT in preparation for maintenance.

The actual maintenance is still scheduled for 2:00AM PDT to around 5:00AM PDT

Hey everyone,

At 2:00AM PDT we will be performing live hardware maintenance on the North America platform. We expect it to end around 5:00AM PDT.

We'll be disabling the ranked queue during this maintenance as there's a possibility that players could experience disconnections. Some ISPs could also see some lingering connection issues after the maintenance, so we'll be monitoring the thread to keep an eye out for those as well.

Let us know if you experience any extreme issues during the maintenance. We'll have some folks looking over this thread and respond when we can.

476 Comments

Luminoith4/27/2016, 2:08:48 PM16 votes

Recently completed a game, and now when I tried to join queue for another game, it states that I may not join queue due to another game already in progress. I closed my client & reopened it, and it stated that "The game has crashed. Please reconnect." It keeps trying to reconnect to a game that is already over.

When trying to close the client afterwards, it said that I would be penalized for leaving the game.

Pls fix <3

fertybrando4/27/2016, 12:10:17 PM13 votes

THERES NO UPDATES BUT RANKED STILL AINT BACK? whats up riot pls ive been waiting 5 hours

Tal0s4/27/2016, 3:04:09 PM12 votes

Myself and my roommate are unable to login to the game. It sits at a state of "logging in" for about a minute then pops up a box saying this

Connection Error

Connection Failure: Unable to connect to the PVP.net server.

information regarding what may have caused this error can be found here. <---that link doesnt work

Service availability can be viewed on the League of Legends Server Status web page.

After clicking "ok" my client closes.

ginganinja4/27/2016, 1:48:11 PM11 votes

i just love how you all are upset not getting into ranked. at least you are able to get in period. I cant even log into the server. so stop crying. item 3151

MarecMandragoran4/27/2016, 4:35:21 PM7 votes

I am getting:

Connection Error

Connection Failure: Unable to connect to the PVP.net server.

Information regarding what may have caused this error can be found here (link not working)

Service availability can be viewed on the League of Legends Server Status Web Page.

Alchemist Prime4/27/2016, 1:53:36 PM5 votes

Dammit Riot... did someone spill soda on the server hardware again?! [slayer-jinx-unamused]

Razamafoo4/27/2016, 12:22:00 PM5 votes

Still no Ranked queues Amumu

BlueSkittlez4/27/2016, 2:33:08 PM5 votes

PLS HELP! i was playing a normal game as you guys were doing maintenance and when it ended my stats never showed up so i clicked skip waiting for stats. i noticed i didnt gain any ip for the game and it wasnt in my match history so i restarted the client and now it wants me to reconnect to the game that is already over. restarting the client again does not help and just puts me back trying to reconnect to a game that is finished. I have never had this happen before.

Xpek4/27/2016, 4:09:47 PM4 votes

i cant even play online i go to login wont even allow me to login the game just Unable to Connect

RiotRiotWulalowe4/27/2016, 5:44:17 PM4 votes

Hey everyone we are looking into these issues of not being able to connect to pvp.net error. It would really help if we could get your ISP provider so we could try to figure out where the block is occurring.

Thanks for your help!

edit: Actually we're good with the IPs, but those of you who are still experiencing this could you please run a tracert to 192.64.174.65 and post your results.

XxEpix4/27/2016, 5:08:23 PM4 votes

I can't get passed the login screen says that I'm unable to connect to PVP servers

ElectrcNINJA4/27/2016, 8:05:15 PM4 votes

If I tether my phone via USB to my PC and use my Data I can login just fine! The ping is not that bad (63ms). As soon as I switch over to my home Internet it fudges out. I supplied my Tracert already. I'm in the Minneapolis, MN Metro using CenturyLink.

DXLemon4/27/2016, 2:15:52 PM4 votes

I can't login to the client at all. It just sasys I can't connect to the PVP.net server. Am I the only one?

TheLadyBear4/27/2016, 2:22:02 PM4 votes

I can't even connect to the sever ;_:

BlueSkittlez4/27/2016, 2:39:54 PM4 votes

^Glad to know im not the only one having this issue

Slothi Heichou4/27/2016, 2:39:58 PM4 votes

I can't even log into the client....I get to the "logging in" stage and then it just sits there until it pops up with the "unable to connect" bs. Please help

COKE Bear FTW4/27/2016, 3:07:42 PM4 votes

I have no problem with the client connecting to the server anymore, still the same problem with it putting me in a game that's been over for hours. I know I better not have to wait in a low priority queue because its saying that I "Abandoned" a game that never gave me stats at the end. All I wanted to do was play some games normal or ranked IDK I JUST WANT TO PLAYKassadin And maybe some Twitch

KiDJaF4/27/2016, 3:54:45 PM4 votes

I can't even connect to the game. Worked fine before the maintenance logged out and came back now I can't login. It won't let me connect at all, and when I click the find more information "here" button nothing happens.

Jonners4/26/2016, 11:23:46 PM3 votes

Could you elaborate on what type of maintenance? Intrigue me :D

65023142_DEL4/27/2016, 7:31:54 PM3 votes

CenturyLink in Des Moines, IA

traceroute to 192.64.174.65 (192.64.174.65), 64 hops max, 52 byte packets 1 10.0.1.1 (10.0.1.1) 3.787 ms 0.949 ms 0.963 ms 2 desm-dsl-gw26.desm.qwest.net (216.161.116.26) 21.942 ms 21.972 ms 22.315 ms 3 desm-agw1.inet.qwest.net (75.160.210.201) 22.223 ms 22.107 ms 23.625 ms 4 cer-edge-18.inet.qwest.net (67.14.122.6) 28.772 ms 30.360 ms 31.112 ms 5 63-232-39-154.dia.static.qwest.net (63.232.39.154) 28.781 ms 28.717 ms 28.682 ms 6 * * * 7 * * * 8 * * * 9 * * * 10 * * * 11 * * *

RiotRiotWulalowe4/27/2016, 7:09:43 PM2 votes

We've made a change to one of our peers that looked like it was having issues with routes to our login server. Hopefully this should allow many of you to be able to successfully login again. We're still looking at other routes for other potential issues.

J0ZZwa4/27/2016, 10:40:12 PM2 votes

Maybe its time to do a rollback?

Aids cuz League4/27/2016, 7:58:37 PM2 votes

Tracing route to 192.64.174.65 over a maximum of 30 hops

1 6 ms <1 ms <1 ms router [192.168.2.1] 2 7 ms 6 ms 7 ms 10.10.0.1 3 13 ms 8 ms 9 ms 067-023-145-001.core.wadsworthcity.com [67.23.145.1] 4 29 ms 11 ms 12 ms 192.171.20.205 5 15 ms 13 ms 22 ms 69.54.63.200 6 14 ms 18 ms 15 ms 63-157-106-129.dia.static.qwest.net [63.157.106.129] 7 24 ms 27 ms 26 ms cer-edge-18.inet.qwest.net [67.14.122.6] 8 32 ms 28 ms 25 ms 63-232-39-154.dia.static.qwest.net [63.232.39.154] 9 27 ms 22 ms 23 ms 104.160.131.44 10 66 ms 65 ms 65 ms ae30-br01.sea01.riotdirect.net [104.160.159.11] 11 70 ms 69 ms 73 ms xe-0-1-2-br01.pdx02.riotdirect.net [104.160.159.2] 12 74 ms 69 ms 68 ms 104.160.128.101 13 * * * Request timed out. 14 70 ms 77 ms 70 ms 192.64.174.65

Trace complete.

Been about 6 hours now.

Bigbubbawalk4/27/2016, 8:00:59 PM2 votes

Tracing route to 104.160.131.1 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms modem.Home [192.168.0.1] 2 42 ms 42 ms 42 ms stpl-dsl-gw13.stpl.qwest.net [207.109.2.13]

vaynecrusader134/27/2016, 8:51:49 PM2 votes

Tracing route to 192.64.174.65 over a maximum of 30 hops

1 3 ms 7 ms 2 ms 192.168.0.1 2 14 ms 29 ms 14 ms 72-160-197-1.dyn.centurytel.net [72.160.197.1] 3 12 ms 12 ms 14 ms 173-248-98-155.centurylink.net [173.248.98.155] 4 19 ms 20 ms 19 ms bb-chcgilwu-jx9-01-xe-1-1-0.core.centurytel.net [206.51.69.50] 5 35 ms 18 ms 26 ms bb-chcgilwu-jx9-02-ae0.core.centurytel.net [206.51.69.70] 6 * * * Request timed out. 7 27 ms 32 ms 26 ms cer-edge-18.inet.qwest.net [67.14.122.10] 8 19 ms 31 ms 18 ms 63-232-39-154.dia.static.qwest.net [63.232.39.154] 9 20 ms 22 ms 20 ms 104.160.131.44 10 64 ms 65 ms 70 ms ae30-br01.sea01.riotdirect.net [104.160.159.11] 11 67 ms 67 ms 67 ms xe-0-1-2-br01.pdx02.riotdirect.net [104.160.159.2] 12 70 ms 70 ms 66 ms 104.160.128.101 13 * * * Request timed out. 14 379 ms 425 ms 428 ms 192.64.174.65

Trace complete. I am also using CenturyLink in the Platteville, WI area.

SiXXiL4/27/2016, 9:41:51 PM2 votes

I downloaded this thing called "Cyber Ghost" and it allowed me to login, FINALLY!

Xpek4/27/2016, 8:12:33 PM2 votes

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>104.160.131.1 '104.160.131.1' is not recognized as an internal or external command, operable program or batch file.

C:\Users\user>tracert 104.160.131.1

Tracing route to 104.160.131.1 over a maximum of 30 hops

1 1 ms 2 ms 2 ms dslrouter.westell.com [10.0.0.1] 2 25 ms 25 ms 25 ms 174-124-190-1.dyn.centurytel.net [174.124.190.1]

3 25 ms * 11 ms bb-atlngamv-jx9-01-ae4-597.core.centurytel.net [ 208.110.249.164] 4 14 ms 37 ms 13 ms 173-248-101-233.centurylink.net [173.248.102.233 ] 5 19 ms 19 ms 19 ms 173-248-101-234.centurylink.net [173.248.102.234 ] 6 * * * Request timed out. 7 * * * Request timed out. 8 21 ms 31 ms 25 ms 63-232-39-154.dia.static.qwest.net [63.232.39.15 4] 9 22 ms 22 ms 23 ms 104.160.131.1

Trace complete.

C:\Users\user>104.160.131.1

wrekless4/27/2016, 8:13:38 PM2 votes

MSP area Centrury Link

Tracing route to 104.160.131.1 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1 2 1 ms 1 ms 1 ms 192.168.0.1 3 20 ms 22 ms 19 ms stpl-dsl-gw14.stpl.qwest.net [207.109.2.14] 4 19 ms 19 ms 20 ms stpl-agw1.inet.qwest.net [207.109.3.105] 5 * 29 ms 29 ms cer-edge-18.inet.qwest.net [67.14.122.10] 6 29 ms 28 ms 29 ms 63-232-39-154.dia.static.qwest.net [63.232.39.154] 7 29 ms 29 ms 29 ms 104.160.131.1

Trace complete.

RealityShifter4/27/2016, 8:28:13 PM2 votes

Cant login Issue is still ongoing for me at 15:25 CST in Minnesota.

Scurge Obsidious4/27/2016, 8:08:01 AM1 votes

does it include normals or just ranked getting shutdown?

RiotRiotWulalowe4/27/2016, 6:23:58 PM1 votes

Thanks everyone for the traces, we're looking into possible route issues now. Also those of you who were stuck in games should be allowed to join new ones hopefully. We had a few game servers that were stuck in a bad state that we restarted, please let us know if you still are not able to join games.