Boards›Live Incident Breakdown

The Good, The Bad, and the League: 11/9 - 11/15

Couch Commando·11/16/2018, 11:06:37 PM·11 votes·63,588 views

Your weekly dose of server problems, NA League news, and other!

Our team wanted to be a bit more transparent around server issues, as well as other information that the NA playerbase may want to hear about. This is 100% a work in progress, so feedback around what’s here, or what you might want to see, is highly appreciated!

Ranked just ended, so everyone suffered and worked and triumphed into Diamond 5 for the last time ever. Wave goodbye to that meme, say hello to Diamond 4 (Wood tier where?)! If you saw some boosters, never fear, punishments are forthcoming and a bunch of hopeful cheaters will in fact, cheat themselves out of rewards. Sorry, not sorry, you’ll be punished soon enough. For a fun brief look into anti-cheat, this Nexus article is pretty good (Hi Mirageofpenguins).

A WWE wrestling showmatch is coming soon™, and a whole bunch of pro players now free agents! Seriously, sign them, they’re pretty dang good. Also, NA Scouting Grounds is ongoing this week, and with powerhouse rookies from last season performing so well, this year’s prospects may continue to impress.

With some changes to the new season hinted, a new champion about to be teased, and some really awesome fan-made K/DA art, it’s been a pretty good week. And the servers didn’t break (that much)!

**Server Stuff: **

RP purchasing died on NA for a few hours (11/12/18, ~2 hours). We pushed out a deploy to a database, but had a very very very long query running at the same time, which prevented the deploy from rolling out until it finished. Once it did, the deploy finally worked, everything matched up properly again, and purchasing was turned back on.

Update caused inability to log in or update account info (11/14/18, ~30 min). A series of configuration changes caused authentication to burp, as the new config was implemented. A reboot of the service fixed the problem (turning it on and off again does work sometimes). If you weren’t trying to log in, or change your password, you probably didn’t run into this when it happened.

**Game Stuff: **

Emotes load properly (Fixed 11/12/18). Sometimes emotes wouldn’t work for players when they loaded onto the Rift. We have fed the appropriate poros the correct number of free-ranged Poro-Snax to fix the underlying bug with emotes. Feel free to display, flaunt, and taunt as if nothing happened at all.

_Morgageddon & Couch Commando _

70 Comments

Smokin Penguin11/16/2018, 11:12:23 PM29 votes

Can you remove the "Is it meta" video because people are indeed taking your advice and are trying new things...

#BUT THEY ARE TRYING THEM OUT IN RANKED!!!

ModThe Djinn11/16/2018, 11:16:44 PM4 votes

Thanks for this, guys/gals! Really nice to get a rundown on issues and fixes.

The Blue Rajah11/17/2018, 8:09:31 PM3 votes

I just wanted to chime in and say that I really appreciate this breakdown and think it's a really valuable service! For those who are interested, this is exactly the type of thing we want. I sort of doubt that it has mass appeal, but for those that it matters to (which very often are the people most affected), the lack of this is very upsetting. So I don't know if this will turn out to be a very popular segment per se, but I think it's a very important one and really hope you continue to do it moving forward.

RiotRiot Sudo11/17/2018, 5:55:43 AM2 votes

Dang, there's good info here. Thanks y'all; keep it coming!

We (and by we, I mean Morg and Couch =D) will run down info out of this thread with teams next week. No promises but we're always looking to improve where we can.

Pixie Storm11/17/2018, 1:18:53 AM2 votes

People who are saying “good” are kissing up because I can talk about a whole stream of problems starting with the client. Many of my friends and I are having this issue where the client will not open then reboot and have to patch the client again even though it was already patched. We even joked about the new client being a lamborghini with a card board engine inside. Many will have issues trying to lock in during ban phase or champion select or selecting accept on the client but still getting the notification that you declined. There’s been no RGM’s or event to be excited about like usual. Like Ascension would’ve been more fun than sitting around the client spamming summoners rift and spending 25 minutes with a bored troll who I don’t even blame for trolling because there is NOTHING to do. Like holy hell. Give us some missions, tease an event, talk about the Christmas/Holiday event you have for us.

Adding on: I’ve spent hours on the client this week alone through ranked and several norms.

OKIDJ11/17/2018, 6:19:25 AM1 votes

More like "The Good, The Bad, and The Worse".

Minimac200011/17/2018, 7:13:54 PM1 votes

I've been getting really bad disconnects at random times for the last two weeks where the game will just freeze and won't display attempting to reconnect or even allow me to even minimize and i have to restart to fix it and I'm wondering if that's server-side, my-side, generally what is happening? It has occurred at several different locations on different wifi. Always on the same computer though. It always gives the windows notification noise immediately before it happens. I thought at first it was focus assist, then xbox game dvr, but I have since disabled these things and this crash keeps occurring consistently. I had it happen two games in a row last night which is a bit unfortunate, up from its average once every 4-5 games before that

Silly Neeko11/17/2018, 12:38:42 AM1 votes

Well, something that i was hoping for someone from Riot to look at is a suggestion about how Chat Restrictions and the Honor penalties happen.... due to there already being issues made and feedback given about it being seemingly unfair to those that just had a minor slip and only got a chat restriction.

Obviously it would not be for this season at all, but potentially it could help with some issues for next season?

Here is a link to it if there is anyone willing to take a look at it:

https://boards.na.leagueoflegends.com/en/c/skin-champion-concepts/5vRsEA8G-idea-for-chat-restriction-penalties-for-next-season?comment=0000000000010000000000000000

EDIT: (Sorry if this is not really the right area to post it, but it seems like a server issue if there is even an extended deadline due to this.)

xBadDocx11/20/2018, 2:18:39 PM1 votes

Stuff breaks, it happens, but thankfully the team is always there to make sure it gets fixed, troubleshooting isn't always the easiest task but if you ask me you guys are killing it! [slayer-pantheon-thumbs]