Boards›Live Incident Breakdown

[RESOLVED] 4/28 Continued Maintenance -- Ranked will be Disabled/Possible DC's

RiotdArtagnan·4/27/2016, 11:33:50 PM·32 votes·31,076 views

#UPDATE 3:12PM PDT:

We are fairly confident that these specific login issues should now be fully resolved. If you are still experiencing login issues, it may be completely unrelated. In this case, make sure to submit us a ticket so we can investigate further.

We appreciate everyones patience while we worked through this!

#UPDATE 1:13PM PDT:

After a lot of tinkering and changes, we believe that we have mostly resolved the login issues completely. If you are still not able to login at this point, continue to post your location (city/state) as well as your ISP here in this thread. We'll continue to have network engineers regularly checking the thread for players still having issues.

#UPDATE 9:33AM PDT:

If you are now able to successfully login, please post your location (city/state) and your ISP. If you are still not able to login, make sure to also post your location and ISP. We are going to need to dig into some individual cases to make sure whether we have resolved this, or simply moved the issue somewhere else.

More updates to follow!

TLDR: We are doing another round of maintenance on the NA Servers to hopefully resolve the issues from 4/27.

Hey all,

The maintenance we performed on 4/27 was meant to patch several bugs on our back-end routing (No, not this, think bigger and more...mutated) with our platform/servers. While we finished the vast majority of the work on-time while most everyone was sleeping, we left a few un-patched devices to be completed in the near future. Unfortunately, while we were shifting around traffic as we worked on getting devices patched up, we actually triggered the very bug we were trying to resolve on the remaining un-patched devices. We attempted to get this resolved during the day, but the fix will required fairly in-depth work.

We’ve decided to perform another set of maintenance again on 4/28. Ranked will be disabled at 12:30AM PDT. Once all games finish and at 2:00AM PDT, we will deploy our fix and keep ranked disabled while we work. We’ll update everyone once we start getting our hands dirty.

358 Comments

UnckyBadTouch4/27/2016, 11:40:47 PM23 votes

So...By this time tomorrow those of us who use WoWway and CenturyLink will be able to hop in a game?

Do we get 2 free days of the first win xp boost, as we are going to miss out on a days worth. Potentially more if the server maintenance is half-assed again. [zombie-brand-facepalm]

ElectrcNINJA4/28/2016, 3:38:58 AM10 votes

Oh dear "12:30AM PDT" and "Once all games finish and at 2:00AM PDT, we will deploy our fix and keep ranked disabled while we work." ... How many of you guys at Riot are going to lose sleep over this? Thanks for continuing to work on this problem, I'm in Minneapolis and for how much I love watching taric's hair I'd Just love to play the game!

Sassmast3r4/27/2016, 11:38:23 PM10 votes

I have but one question: Will my ping improve? Or does this have no relation to the random spikes I have been experiencing recently?

The Hisenator4/27/2016, 11:43:11 PM9 votes

So what youre saying is, I wont be able to login or do anything till you decide to get back at fixing whatever the issue is??? Awesome!!!! Thanks. >:(

deadlifter4/28/2016, 1:02:44 AM8 votes

I guess Riot just doesn't like Minneapolis, i guess i'll just go workout...lame you're making me do things Riot! do things!

Drizzeler4/27/2016, 11:53:24 PM7 votes

Once again riot shows how shitty there customer support and thoughts of there clients are. thx for showing you dont care

Ceurin4/27/2016, 11:50:56 PM6 votes

So... I'm gunna say that maybe... just MAYBE you should stop doing Live maintenance? I mean I'm sure if youd have just shut down the servers at a said time instead of leaving it running and people on. this may have been avoided? I don't know... just seems like everything goes to hell in a hand basket when Live maintenance is being done.

vladerag4/28/2016, 3:21:23 AM5 votes

I feel like i should make a joke about how the guy from "player support communications" is an adc main and thus probably has no idea what support actually entails... but im too angry because i cant play the game.

xKingoftheCrease4/27/2016, 11:43:04 PM5 votes

So this means if we can't log in now we won't be able to for at least another day??? Okay... item 3070

PillowPorkers4/28/2016, 12:00:42 PM4 votes

5am PDT and still can't log in in MInneapolis - Centurylink Customer.

RTMafia4/27/2016, 11:38:40 PM4 votes

Thank you for the insightful update!

The Deckowner4/28/2016, 12:57:33 AM4 votes

alright i guess time to write my essay

Ragnarok The Mad4/27/2016, 11:47:02 PM4 votes

I understand that stuff happens but it blows that I had the day off and didn't get to play any.

LeagueIsBalanced4/28/2016, 1:40:03 AM4 votes

So, we cant log into the game and this is all that has been said? Century Link users are just SOL? You could at least put a note on the launcher that says "We are aware of some log in issues with users with Century Link ISP, we are currently working on a fix" [zombie-brand-facepalm]

Dude Lebowski4/28/2016, 1:31:50 PM3 votes

Still cannot log in. Been 2 days. My ISP is New Wave Communications out of Illinois.

CursiveX4/28/2016, 3:19:57 PM3 votes

"We’ll update everyone once we start getting our hands dirty."

Since there has been no update, I think i'm safe to say that you guys aren't doing much of anything about this right now. I get things happen and I'm very understanding, but some of us are patiently waiting, and an update of some sort would be great. I just spent $35 on skins on Tuesday and I'm still not able to even see what they look like in game... please let us know what is going on.

Sabortoothsloth4/27/2016, 11:53:20 PM3 votes

Good 'ol CenturyLink screws me yet again... Ughh well anyway i ran a tracert thing, not rly sure if's it's any use or not. Since we the unfortunate poor pennons bound to the unruly hand of the monopoly gods our local shit ISP's. Tehehe xD

Pinging 192.64.174.65 with 32 bytes of data: Reply from 192.64.174.65: bytes=32 time=75ms TTL=52 Reply from 192.64.174.65: bytes=32 time=75ms TTL=52 Reply from 192.64.174.65: bytes=32 time=76ms TTL=52 Reply from 192.64.174.65: bytes=32 time=75ms TTL=52

Ping statistics for 192.64.174.65: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 75ms, Maximum = 76ms, Average = 75ms

Tracing route to 192.64.174.65 over a maximum of 30 hops

1 1 ms <1 ms <1 ms PK5001Z.PK5001Z [192.168.0.1] 2 9 ms 8 ms 9 ms pa-67-234-8-1.dhcp.embarqhsd.net [67.234.8.1] 3 9 ms 9 ms 9 ms crls-agw1.inet.qwest.net [75.160.220.1] 4 27 ms 27 ms 27 ms cer-edge-18.inet.qwest.net [67.14.122.6] 5 28 ms 28 ms 27 ms 63-232-39-154.dia.static.qwest.net [63.232.39.154] 6 31 ms 30 ms 30 ms 104.160.131.44 7 72 ms 72 ms 72 ms ae30-br01.sea01.riotdirect.net [104.160.159.11] 8 74 ms 74 ms 74 ms xe-0-1-2-br01.pdx02.riotdirect.net [104.160.159.2] 9 75 ms 75 ms 75 ms 104.160.128.101 10 * * * Request timed out. 11 76 ms 76 ms 75 ms 192.64.174.65

Trace complete.

MDS 3004/28/2016, 12:10:47 AM3 votes

So, just for clarification, will CenturyLink customers not be able to log in until during/after maintenance? Or will you guys be attempting to fix it in the meantime, also?

Vinbullet4/28/2016, 12:22:15 AM3 votes

Here's my tracert from the earlier thread if it's of any use to you right now:

Tracing route to 192.64.174.65 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1 2 43 ms 43 ms 44 ms stpl-dsl-gw13.stpl.qwest.net [207.109.2.13] 3 46 ms 44 ms 43 ms stpl-agw1.inet.qwest.net [207.109.3.97] 4 61 ms 52 ms 52 ms cer-edge-18.inet.qwest.net [67.14.122.10] 5 52 ms 52 ms 52 ms 63-232-39-154.dia.static.qwest.net [63.232.39.154] 6 54 ms 53 ms 52 ms 104.160.131.44 7 98 ms 96 ms 98 ms ae30-br01.sea01.riotdirect.net [104.160.159.11] 8 98 ms 96 ms 97 ms xe-0-1-2-br01.pdx02.riotdirect.net [104.160.159.2] 9 96 ms 96 ms 97 ms 104.160.128.101 10 * * * Request timed out. 11 97 ms 97 ms 97 ms 192.64.174.65

Trace complete.

CenturyLink in Minneapolis :/ Edit: Line 10 should have stars in place of where numbers are in each column though it does not show up when I actually post

Chuckles11014/28/2016, 3:29:46 AM3 votes

so is it century link that is screwing us? or good o'l Rito?

TakeruInudo4/28/2016, 11:38:03 AM3 votes

Still waiting now, I kinda find all this ironic lol

"ok kiddies were going in to fix up ranked!" spongebob anouncer theme So many hours later..... "Welp....So we may have actually made it worse.... We'll get back to you as soon as we are done with our brea cough cough I mean analyzing the issue & solving it."

its a joke, dont flame

lel but srsly, some form of a comment on the current issue would be reassuring that something IS happening RIOT. I'm sure it would put the majority of us at some little ease from this. I have very little time before my son wakes up so fixing this sooner then later would be most appreciated. THANKS!

ZeroZi4/28/2016, 12:05:07 PM3 votes

i started playing a ranked game and when we were going to the loading screen it never came up so i quit and tried to reconnect but it won't reconnect

BigLobes4/28/2016, 12:11:37 PM3 votes

century link in des moines iowa still cant login

SoPrimeHDD4/28/2016, 12:13:04 PM3 votes

I'm assuming because its been over a couple hours now since they started the maintenance or w/e, that riot is staying consistent with updating the loyal thoughtful consumers with there progress?!?!

4FunBoomer4/28/2016, 2:17:47 PM3 votes

you'd think after 5 hours they'd give us a update... still cant log in through centurylink

FizzItOut4/28/2016, 9:54:30 PM2 votes

And I get low priority queue because of this. I really love getting punished for someone elses screw up.

Iowa Man4/28/2016, 9:15:48 AM2 votes

{quoted}

Hey all,

The maintenance we performed on 4/27 was meant to patch several bugs on our back-end routing (No, not this, think bigger and more...mutated) with our platform/servers. While we finished the vast majority of the work on-time while most everyone was sleeping, we left a few un-patched devices to be completed in the near future. Unfortunately, while we were shifting around traffic as we worked on getting devices patched up, we actually triggered the very bug we were trying to resolve on the remaining un-patched devices. We attempted to get this resolved during the day, but the fix will required fairly in-depth work.

We’ve decided to perform another set of maintenance again on 4/28. Ranked will be disabled at 12:30AM PDT. Once all games finish and at 2:00AM PDT, we will deploy our fix and keep ranked disabled while we work. We’ll update everyone once we start getting our hands dirty.

gotta report this as spam cuz i just got back from my ticket and riot isnt doing anything about it, im sure they dont care. for few reasons 1 they said it was on my end 2 never started until they went up for maintenance im getting the run around by riot they just need to make a whole new client if you ask me takes time yes i know but still this is getting dumb i even posted my trace and dxdiag and they say it my end was working 1 day ago before you had to mess with w,e you guys are doing riot so i have the right to be mad summoner 14 sorry for being rude but i never had this much problems with a game before. and from all the video on youtube and in your support stuff seem like you guy just need to remake or fix the client and add a anit hacking/script patch this could be happening cuz of it never know could be one of the guy did drop somthing on the computer hard borad or added a code they didnt need and so on just saying this game has been getting alot of client based problems or problems period :/ would be nice to think of somthing to add it in one big folder and anit hack shield or bugs ,also so that when you wana repair your game that it wont take off the item sets or masteries. :D

Junifer4/28/2016, 1:12:11 PM2 votes

I'm in game on CenturyLink in the northeast. fine by me. look up and relate to the post i found, and it worked for me. i pasted it in here for everyone to see. 14 day free trial, while i wait for riot to fix the issue. i can't invite friends, or chat until in game. solo queue ftw!

Hauskaninchen4/28/2016, 2:25:16 PM2 votes

Centurylink customer here, still can't connect. Joy.

Neonsyrus4/28/2016, 4:01:11 PM2 votes

IM IN BOYS CENTURYLINK UP

archades4/28/2016, 8:43:24 PM2 votes

i was just in an aram with some friends and we all got DC'd. i can log in but not reconnect to the game?

Centurylink, Denver.

eta: neither of my friends can connect to the game, either.

deadlifter4/28/2016, 8:51:14 PM2 votes

High lag now though...lots of freezing in team fights...everyone else had the same problem in game also. Please look into

Awwtism4/28/2016, 9:40:54 PM2 votes

I will say despite being able to log in my ping is 35ms higher than previous and I keep experiencing these horrible lag spikes that I never had before. Not sure if its related but I figure I should pass that on.

UnckyBadTouch4/28/2016, 6:32:44 PM1 votes

Finally able to login. NW Ohio CenturyLink

I have noticed though I didn't get an extra days worth of bonus first game bonus XP I missed out on. Also, didn't receive a free chest, key shard, or anything else for my troubles. Bad showing Riot, bad showing.