[RESOLVED] 4/28 Continued Maintenance -- Ranked will be Disabled/Possible DC's
#UPDATE 3:12PM PDT:
We are fairly confident that these specific login issues should now be fully resolved. If you are still experiencing login issues, it may be completely unrelated. In this case, make sure to submit us a ticket so we can investigate further.
We appreciate everyones patience while we worked through this!
#UPDATE 1:13PM PDT:
After a lot of tinkering and changes, we believe that we have mostly resolved the login issues completely. If you are still not able to login at this point, continue to post your location (city/state) as well as your ISP here in this thread. We'll continue to have network engineers regularly checking the thread for players still having issues.
#UPDATE 9:33AM PDT:
If you are now able to successfully login, please post your location (city/state) and your ISP. If you are still not able to login, make sure to also post your location and ISP. We are going to need to dig into some individual cases to make sure whether we have resolved this, or simply moved the issue somewhere else.
More updates to follow!
TLDR: We are doing another round of maintenance on the NA Servers to hopefully resolve the issues from 4/27.
Hey all,
The maintenance we performed on 4/27 was meant to patch several bugs on our back-end routing (No, not this, think bigger and more...mutated) with our platform/servers. While we finished the vast majority of the work on-time while most everyone was sleeping, we left a few un-patched devices to be completed in the near future. Unfortunately, while we were shifting around traffic as we worked on getting devices patched up, we actually triggered the very bug we were trying to resolve on the remaining un-patched devices. We attempted to get this resolved during the day, but the fix will required fairly in-depth work.
We’ve decided to perform another set of maintenance again on 4/28. Ranked will be disabled at 12:30AM PDT. Once all games finish and at 2:00AM PDT, we will deploy our fix and keep ranked disabled while we work. We’ll update everyone once we start getting our hands dirty.
sorry for being rude but i never had this much problems with a game before. and from all the video on youtube and in your support stuff seem like you guy just need to remake or fix the client and add a anit hacking/script patch this could be happening cuz of it never know could be one of the guy did drop somthing on the computer hard borad or added a code they didnt need and so on just saying this game has been getting alot of client based problems or problems period :/ would be nice to think of somthing to add it in one big folder and anit hack shield or bugs ,also so that when you wana repair your game that it wont take off the item sets or masteries. :D
