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[RESOLVED] 1/16 Matchmaking Issues With Premades

RiotRiot Mr Sope··18 votes·22,134 views

[Update 1/16 6:16PM PST] We've found the issue to be related to one of the pre-made players only placing for season 2017 and not any other season. No exact ETA on fix yet, but hopefully that helps isolate your issue.

If you're looking to queue up and have additional questions, please see the FAQ: https://support.riotgames.com/hc/en-us/articles/204010760-Ranked-Play-FAQ

NOTABLY, placements this season will take into account what you placed last season and does not default you to silver unless you were also unranked last season. TL;DR - Diamond is still diamond from last year and can't queue up with Silver.

Hi Guys -

We're noticing some players aren't able to get into game when they hit the Find Match button. Reports are saying that some pre-mades aren't allowed to match.

We're working on getting it resolved. If there are other match making issues where you can't get into game, let us know what they are and what exactly is happening. Thanks!

74 Comments

Rhia5 votes

Goodluck on the fix! Just waiting to play with my duo quo for some Storm of the century! Xerath Janna

Real MVP5 votes

Why is this thread marked as resolved?

B2oWgvLIYn3 votes

Hope the issue gets resolved soon [slayer-jinx-catface]

MrMischief183 votes

Wont let me invite my duo partner.

TsM VuCko3 votes

Free rp plea se

Smyxie3 votes

Any updates?

RiotRiot Mr Sope3 votes

The fix was pushed out yesterday, but there are some cache flushes that are still happening with some accounts. All should be resolved this afternoon if it isn't fixed already for affected accounts.

FakadasMC1 votes

and server transfers? what is going on???

ItsTooBigDaddy1 votes

Still not fixed for me , riot youre really taking away the only reason i came back to this game after 3 months.

v s2 votes

still not fixed ::):):):):):):):)::):)::):):):):):):):):):):):))::)

beep2 votes

Over a week and still not fixed tehe

Øtters3 votes

My friend and I both ended Plat 5 and are still unable to duo in solo queue but we ended plat 5 and silver 2 in flex but can still queue up? Riot pls???

v s3 votes

Im still having issues and cant duo q with anyone

Hirai Moguri3 votes

im still having issues too and cant invite my premade who i played all games with last season

MaskedMadness2 votes

[sg-shisa]

Mopo302 votes

Your MMR is a soft reset(Meaning that it moves down to allow the higher elo players that can't be placed above plat 1 to go down the ladder).

ThèRedBaron2 votes

haven't tried it yet, (waiting for bud to get home from work) Will update when we make our first attempt. Let's hope our Kallista/Thresh dynamic duo will hit the rift tonight!!!![sg-syndra]

PleaseDontReport2 votes

Hoping for a fix really soon, my friend was plat and I was silver but we are both unranked now and we would like to play by today please

Sidia1 votes

You cant, your rank from last season will determine if you can play your placements together

12inchCroc2 votes

im not able to rank flex

brayden14572 votes

Is this going to affect my rank? because this happened on my 1/10 ranked game and if It drops my win/lose streak before I even get a chance to play that'll really put me off league for a while. it kicked me out of the game before it started up and told me my league client was repairing then my team voted remake.

Louis Morissette2 votes

i placed bronze last season i got to gold and my solo/duo preseason is really abnormal i also cant flex with other team mates

NaigreJoual2 votes

not able to join a single solo queue and each time i have a penalty !!! 5 min second atempt 30 min .... can we have a fix soon plz? i dont want to go 24h for Something i dont control !!??

Cheeseburger7822 votes

Still having trouble queing up.... Any update when I can que with my buddy? Getting a little antsy having to wait a little longer for something I've had to already wait a while for! Good luck fixing.....

RiotRiot Mr Sope3 votes

The issue should be fully resolved now. If you're still experiencing it, try our support site. The tech guys there can look at your account and your duo queue's account and either troubleshoot or explain why it's not letting you guys play together.

DavudGud1 votes

I am still having issues.

DavudGud2 votes

Me and my friend ended diamond 2 and diamond 3... Still doesnt let us queue up... or even invite each other.

Smyxie2 votes

Tell me about it. Still, I cant invite anyone so I have contacted our support..

Øtters1 votes

{quoted}

Tell me about it. Still, I cant invite anyone so I have contacted our support..

Are you already placed or is it applying only to people who haven't completed placement games?

Smyxie1 votes

I am not placed.. and on our support site eune they told me that it is not fixed yet but they are working on it.. and that I have to wait ..

Real MVP2 votes

Happening to me as well. My friends and I all finished plat 5 last season in flex but it won't let me queue with anyone of them for it.

Real MVP2 votes

4 days into season still no fix...hopefully they can send a patch out tmrw so I can play this weekend.

Sendo Takeshi2 votes

"resolved" definitely NOT and when you ask the support for help they answer you with "we cant help" exdee

Real MVP2 votes

So what's riots plan here? Just ignore us and never fix this and hope we play our placements solo to get our rank back and fix it on our own?

Katfish1 votes

I got plat when season ended and climbed up to diamond in preseason. My friend is also diamond but we can't duo together.

Katfish3 votes

When is this going to be fixed?

RiotRiot Mr Sope4 votes

We have leads on a fix, but we are still testing it. A fix is estimate to be pushed out sometime tomorrow.

Zylvianick1 votes

I take it the fix was pushed back another day? EU here, so I'm morning for us and I suppose your work day is over, and hence no fix for today.

YourKogInMyAshe2 votes

[{quoted}](name=Riot Chesties,realm=NA,application-id=6WpmgL9O,discussion-id=bVP9K9hm,comment-id=000c00000000,timestamp=2018-01-17T01:10:28.029+0000)

We have leads on a fix, but we are still testing it. A fix is estimate to be pushed out sometime tomorrow.

And how about today?

china is problem1 votes

{quoted}

We have leads on a fix, but we are still testing it. A fix is estimate to be pushed out sometime tomorrow.

and fix the use bug possible created at 5 premade in soloq :/ i have all loose because i play vs 5 premade in soloq nice logic Ghostcrawled

Yllek Prime2 votes

I mean, its Rito. If it is fixed by the weekend I would be surprised. I get breaks, but why is this shit happening when there is all of preseason to test this shit.

Webarknecht1 votes

My Premate got a 14-Day Ban in Season 7 and we also cant duo together... I ended the Season in Platinum 4 and he in Gold 2. Are you unable to play duoq when u got banned in the season before?

Real MVP1 votes

[{quoted}](name=2 Carrys 1 Cup,realm=EUW,application-id=6WpmgL9O,discussion-id=bVP9K9hm,comment-id=0019,timestamp=2018-01-17T06:39:51.439+0000)

My Premate got a 14-Day Ban in Season 7 and we also cant duo together... I ended the Season in Platinum 4 and he in Gold 2. Are you unable to play duoq when u got banned in the season before?

Your premate has to solo q his placements as his account is treated as silver until after placements. Sorry for the late info, at least im faster than rito.

knunppp123451 votes

Zed I'll play

Smyxie1 votes

Still not working wuaah.. Last season I ended in dia 3 and my friend plat 1 and I still cant duoq with him.. Make it work, please! [cass-cry]

Łunary1 votes

Same in EU, been like this +30 hours. Can't even duo with my pals who were same rank as me last season...

IamSlowAndStoned1 votes

Well yay plz resolve it - my Problem was i started the 2nd (flex)placement game-> then i could not connect-> had errors lkie the internet would be off(wich it was not) or the gaphics card is not pluged in (other games no problem) ... then for a 3rd placement game i could not start--> i reboot my computer -->now i cant even log in You can do it!!

rj ZEHEL1 votes

its showing this 'something wrong with our servers and preventinng u from patching.we r giving it another shot.in meantime u can check of our servers.(error code 003)' what shall i do now

That Drip1 votes

Nice

Real MVP1 votes

After repeatedly nagging riot i finally got an answer. If you had an account violation that nullified your end of season rewards (border etc) then your account is treated as silver until after your placements. Basically, if your in the same boat as me you just gotta solo your placements to get your rank back before you can queue with your friends (assuming your friends are higher than gold).

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