[RESOLVED] 10/9 Players unable to login

RiotRiotBok·Oct 10, 2017·5 votes·6,597 views

#Update 6:37PM

All signs are pointing towards logins working again. Looks like one of the backend systems responsible for logins briefly went down, which caused players to be unable to log in during that time.

Everything seems back to normal, but we'll be keeping an eye just in case we notice more errors.

At ~6:11 PM we saw an increased rate of errors when players were trying to log in, particularly players from the east coast. Investigations are underway and we'll keep this thread updated with more information

34 Comments

MeditativeOct 10, 20172 votes

Right in a middle of a game I had to reset my router. Then this happens. FeelsBadMan

RedkidsOct 10, 20171 votes

@Riot, we found the cause.

TøxïcMasculinityOct 10, 20172 votes

[zombie-nunu-bummed] right when i wanna play some league

Jungle JhinkinsOct 10, 20172 votes

{quoted}

[zombie-nunu-bummed] right when i wanna play some league

I know right lol Jhin I just wanted to play big daddy Jhin after a hard days work lol

Jungle JhinkinsOct 10, 20172 votes

{quoted}

I know right lol I just wanted to play big daddy Jhin after a hard days work lol

Ive been trying to log in an hour ago when this was happening to me lol. Imagine how I feel lol. Hope it gets back up soon Teemo

TøxïcMasculinityOct 10, 20171 votes

it should be back works fone for me :o

DEiM0S1Oct 10, 20172 votes

Sucks. I'm trying to play the game after a long day at work and this happens......so what does a man do? Play Destiny 2!!! OHHHHHHHHHHHHHHHHH summoner 6 summoner 4 I'm out!

TøxïcMasculinityOct 10, 20172 votes

Works for me now thanks RITO :d

topCyderOct 10, 20172 votes

Hey! topCyder from the subreddit and discord here.

Thought I would toss the reports we have been getting.

From what I can tell, its mainly East Coast, and everyone who has confirmed an ISP has said Verizon. I am still asking users who are reporting it to let me know where they are from and what ISP they use.

Hope this helps a bit!

YourFellowArabOct 10, 20171 votes

AirWave Networks here

PyroSageOct 10, 20171 votes

I'm using AT&T in South Carolina and I can't log in. Had to leave game after getting hit with the keybindings glitch where none of my hot keys work upon entering game, tried reloading twice and after that failed to work I tried restarting my client, Have been unable to log in for the past 10-15 minutes

DAVdaBRAVOct 10, 20172 votes

Confirmed East coast issue. VPNing to a West coast endpoint got me logged in. Then I was able to disconnect VPN and the client re-synced connection successfully without kicking me out.

MathisOct 10, 20172 votes

then why am i getting boned I'm on the west coast

DAVdaBRAVOct 10, 20171 votes

Because Anecdotal confirmation is hardly reliable? Maybe it's an intermittent issue that affects some percentage of all login attempts and I just got lucky on my VPN-ed attempt.

OhBesityOct 10, 20172 votes

I still can't connect, on the west coast.

RiotRiotBokOct 10, 20171 votes

West coast shouldn't have been affected by this outage given the circumstances, so I'd recommend submitting a player support ticket to have someone look at what's going on in your specific case. If nothing else, helps us keep track so we can see whether or not the west coast is having similar issues as a whole

Hillary2069Oct 10, 20172 votes

I experienced these issues on 10/5/17, I have not been able to login all day today. I'm on the west coast, have never had problems with lag or anything until these instances. Is this related to the eat coast problems? Or is it some how a coincidence? Please help

LookAtTheBunnyOct 10, 20171 votes

I was in the middle of a game and disconnected. I cannot reconnect right now so if the game ends and i get a ban, can that be removed? Summoner name- LookAtTheBunny

Z4YD4Oct 10, 20172 votes

It should be working now, It is for me. I'm pretty sure you wouldn't get a ban for a disconnection, since it isn't your fault.

RiotRiotBokOct 10, 20173 votes

I'd go ahead and try to reconnect. Signs are looking good for things to be back to normal (fingers crossed).

RyanpageOct 10, 20171 votes

Nope, still cannot log in

GyzirOct 10, 20171 votes

Still unable to, located on the west coast

VIBreeZzzyOct 10, 20171 votes

i keep having to reconnect after champ select and i keep pressing it and nothing happens i got a leaver for this if anyone knows the solution

NazodudeOct 10, 20171 votes

When i changed my password it worked perfectly fine, so if that helps

FadedCamoOct 10, 20171 votes

Getting "Unable to connect to the authentication service" starting tonight. Played fine last night. Reset router, ran Hextech Repair tool, no fix. On the east coast.

EDIT: Just got in.

YourFellowArabOct 10, 20171 votes

Who the fuck spilled coffee over the servers?

milkinmanOct 10, 20171 votes

What about the people that had been disconnected mid game?

ItsYuhBoiiiiOct 10, 20171 votes

I just kept trying and it finally let me log in. Didn't change anything I was doing except came back 20 min later. I am on the east coast and have Comcast Xfinity.

PeaceTheBeastOct 10, 20171 votes

aww come on i wanted to have one more good game of the night... Amumu item 3070 [sg-shisa]

Sarah Bell PalsyOct 10, 20171 votes

I wish they would allow the mobile app to send push notifications saying when there are issues with your areas server/client so youd know when to NOT rush home and try signing onto league :( maybe in a future update :D[sg-jinx]*

GyzirOct 10, 20171 votes

I've been having this problem for a few days but originally experienced it while in game with heavy lag and eventually tried to reconnect but couldn't log back in. The next day i was able to sign in without a problem, but later in the day i couldn't even log in, and I havent been able to ever since.