The Good, The Bad, and the League: 12/27 - 1/2

RiotRiot Morgageddon·Jan 3, 2019·11 votes·53,879 views

Our team wanted to be a bit more transparent around server issues, as well as other information that the NA playerbase may want to hear about. This is 100% a work in progress, so feedback around what’s here, or what you might want to see, is highly appreciated!

Your weekly dose of server problem-os, NA League news, and other!

Happy New Year! More stuff that wasn’t really stuff but close enough happened this week. Neeko has some pinging bugs, still no bad server burps on NA, and some Your Shop offer issues, minor oops.

_Also, much as you may want it to be true, this team doesn't deal with gameplay balance at all. _

Follow-Follow-Ups:

Everyone hates Akali (Hate/Love relationship)
But seriously, we’re not the balance team, so we can’t say anything around any future upcoming work she may or may not have

**Server Stuff: **

Personalized Offers not available to some players (12/30, ~6 hours). Ran out of write space on a DB, causing offers to not populate properly. Increased DB space and increased cleanup task rate to ensure the DB wouldn’t run out of space again
Personalized Offers incorrect and changing on players (12/31, ~19 hours). Regional promotion overwrote Your Shop, causing mismatched offers. Rewriting the regional offer with Your Shop fixed the issue, but affected players should still write in to Player Support

**Game Stuff: **

Nothing major to report

Player Support Trend:

If you did have Your Shop issues over the very end of December, it may be worth checking in with Player Support to ensure you didn’t lose out on anything!

Morgageddon & Couch Commando

31 Comments

King BraumJan 4, 20195 votes

I know this Isnt really the right place to put this but I feel like these posts have people that actually listen to all the complaints people have so, is the balance team going to follow up on their plans to lower the overall damage output of the game, are there any plans in the future for this or to make champions like enchanting supports and vanguards more popular again within botlane over the constant spam of DPS Mages?

The game is really starting to feel tiring at this point and I'm honestly at a point where I'm beginning to enjoy playing less and less.

RiotRiot MorgageddonJan 4, 20191 votes

[{quoted}](name=King Braum,realm=EUW,application-id=6WpmgL9O,discussion-id=PBwVEGNQ,comment-id=0002,timestamp=2019-01-04T00:43:26.256+0000)

I know this Isnt really the right place to put this but I feel like these posts have people that actually listen to all the complaints people have so, is the balance team going to follow up on their plans to lower the overall damage output of the game, are there any plans in the future for this or to make champions like enchanting supports and vanguards more popular again within botlane over the constant spam of DPS Mages?

The game is really starting to feel tiring at this point and I'm honestly at a point where I'm beginning to enjoy playing less and less.

I'm not sure, but I can poke around the new year and see what's up, and we do have the upcoming new season which may change all that around (I have no idea what's coming, so duuuuuno). Until more info, stay tuned I guess might be the best thing to say?

King BraumJan 4, 20192 votes

alright, thank you.

Elf0491Jan 6, 20191 votes

So I know you aren't the balance team, and I'm not going to ask about balance, but this seems like a nice way to try and connect with the community about what's going on in the game from a technical perspective. I'm wondering if you have any insight on how the League community can best engage with rioters in a respectful and constructive manner, be that rioters on the balance team, tech side (such as here), lore, etc. Just curious what you think really works for both ends of the communication.

RiotRiot MorgageddonJan 6, 20192 votes

{quoted}

So I know you aren't the balance team, and I'm not going to ask about balance, but this seems like a nice way to try and connect with the community about what's going on in the game from a technical perspective. I'm wondering if you have any insight on how the League community can best engage with rioters in a respectful and constructive manner, be that rioters on the balance team, tech side (such as here), lore, etc. Just curious what you think really works for both ends of the communication.

Some of the best advice I can give, from the giving feedback to someone who is working on a product, is to always ask yourself two questions:

Is the feedback I'm giving clear?
Have I shut anyone out?

Long story short, think about how you want to engage, especially around hot topics.

For instance, here's two ways to approach feedback from a recent topic on Reddit today around damage

1: "League sucks, everyone bursts everyone down instantly, this is stupid and I hate it." 2: League currently has a lot of burst damage in the game (items, champs, recent reworks), which makes my preferred champ and playstyle of damage and positioning over time feel incredibly bad. Is this the future of League? Can we go back towards more drawn out fights that last longer than a few seconds? Are there any upcoming changes that may make the immediate future less explodey-bursty?

Both say what they don't like currently (the burst in game). However, the first basically says 'This thing sucks, fix it' and the second goes 'this thing sucks to me because [reason], what, if anything, can be done about it?'

The second also opens up multiple avenues to talk around it, upcoming Pre-Season/New Season, changes to items, etc. The first just kinda hard dunks down 'X sucks, fix it'

TL;DR,

Express feedback in a 'X thing feels like Y because it makes Z.' Then ask questions. Feelings are important, just don't let them be the only thing you're saying.

DNFVixenJan 6, 20191 votes

{quoted}

Some of the best advice I can give, from the giving feedback to someone who is working on a product, is to always ask yourself two questions:

Is the feedback I'm giving clear?

Have I shut anyone out?

Long story short, think about how you want to engage, especially around hot topics.

For instance, here's two ways to approach feedback from a recent topic on Reddit today around damage

1: "League sucks, everyone bursts everyone down instantly, this is stupid and I hate it." 2: League currently has a lot of burst damage in the game (items, champs, recent reworks), which makes my preferred champ and playstyle of damage and positioning over time feel incredibly bad. Is this the future of League? Can we go back towards more drawn out fights that last longer than a few seconds? Are there any upcoming changes that may make the immediate future less explodey-bursty?

Both say what they don't like currently (the burst in game). However, the first basically says 'This thing sucks, fix it' and the second goes 'this thing sucks to me because [reason], what, if anything, can be done about it?'

The second also opens up multiple avenues to talk around it, upcoming Pre-Season/New Season, changes to items, etc. The first just kinda hard dunks down 'X sucks, fix it'

TL;DR,

Express feedback in a 'X thing feels like Y because it makes Z.' Then ask questions. Feelings are important, just don't let them be the only thing you're saying.

When are you guys gonna admit that Runes Reforged was a mistake and revert them back to the Runes and Masteries of season 7 and revert the stat changes that where made? If you guys are worried about rune costs you can simply make runes free. Everyone HATES what the game has become, ever since Runes Reforged came out almost all my close friends quit, a lot of my fav streamers have quit, quite a few of the most famous league players from around the world have said they don't enjoy this game like they used to and some have openly stated they hate the current league but only play and stream for the money. They HATE Runes Reforged WE HATE Runes Reforged, why do you guys keep trying to fix something that can only be fixed with a revert?

Deep Terror NamiJan 3, 20192 votes

Thanks for the info o7 Holidays were well enjoyed, hope you two had a good time as well!

MarshbouyJan 3, 20192 votes

I really appreciate these posts even if they don't relate to balance at all.

SGT RecklessJan 4, 20192 votes

Thanks for the update and the work you do!

nonstartJan 4, 20192 votes

So the team on the boards isn’t the balance team but when you have an issue with the game riot support sends you here. So am I just to assume that riot just doesn’t care about the player base? Cause support says dev team is on here and you say they aren’t

RiotRiot MorgageddonJan 4, 20192 votes

{quoted}

So the team on the boards isn’t the balance team but when you have an issue with the game riot support sends you here. So am I just to assume that riot just doesn’t care about the player base? Cause support says dev team is on here and you say they aren’t

I don't think you can lump every single Rioter on the boards as not working on the balance team, and I'm pretty sure some of those rioters check boards pretty regularly. But, not every Rioter works on every project and developers for all sorts of teams are here on the boards, and some aren't. However, not every Rioter views every single board, and not every comment that could be replied to, unfortunately. Gameplay balance devs most likely are not going to be reading the Live Incident Breakdown thread, but they're far more likely to read your comments or threads within gameplay or general discussion.

Riot support also sends you to a variety of places: The KB articles, boards, sometimes even reddit threads. The entire point is to either fix your problem asap, or shed light on a way to fix it. Game balance questions, we can answer what they know, but anything that may be unknown (Why is scaling on Shaco's Q this or that), or something around balance (too much damage, when nerfing champions as a whole?), is 100% not in support's wheelhouse to solve. Aside from us sending your response to the balance team, we can also send you where they lurk, and hope that they may also directly choose to engage on your question or concern.

Nuubmaster69Jan 4, 20192 votes

why some of my friends get a normal ping and i got a fair ping which is not good but when i check it using the cdm thingy my ping for gaming was okay. is that the cause of your server? or my connection?

RiotRiot MorgageddonJan 4, 20192 votes

{quoted}

why some of my friends get a normal ping and i got a fair ping which is not good but when i check it using the cdm thingy my ping for gaming was okay. is that the cause of your server? or my connection?

Well, there's this really cool tool we launched a year or two ago here: https://lagreport.na.leagueoflegends.com/en/ (Might wanna check it out).

Short answer, is data going from your computer to a ping server is probably a different route than the data your computer will send to our servers and back again. Depending on time of day (morning, evening, late night, afternoon), type of Internet (Wifi vs. Wired, Dial-up, broadband, satellite, etc), balance issues (usually depends on type of day and traffic congestion), your ping can vary throughout the day from morning to afternoon to evening. You might want to contact support, they'll probably have you run trace routes to our servers when it's unusual vs. when it's normal and see what's up.

must love dodgeJan 6, 20192 votes

This game is dogshit af, quiting to go play Heroes of the Storm, they actually listen to their community and Have a proper banning system in place that doesnt commit grand theft daily. Fuck you riot, incase you forgot.

ZetresJan 8, 20192 votes

Thank you for posting these breakdowns, I really enjoy reading them. Every time I visit the boards I start at the top to check for a new post, it's almost... exciting? to see all the stuff that Riot is doing behind the scenes on a daily basis (and all the issues they're fixing).

Couch CommandoJan 8, 20192 votes

!!!!

Yes I started this with exclamations because that is how I feel. I am glad that you find these posts engaging and enjoyable. We hope we do right by you all with these posts, keeping you all informed so that your experience with us is a positive one. Thanks for stopping by and taking a look!

GilgayuJan 4, 20191 votes

Last month I had a game of noxus blitz where the estimated queue time is 20:00. I still got in game after around 1:47 though

I made a post of this in report a bug, but I don't think anyone saw it...

Couch CommandoJan 8, 20191 votes

Hmm, that's odd. Well, I am glad you got into the game much sooner than "estimated". Was this the only time? Are you still experiencing this?

GilgayuJan 8, 20191 votes

That was the only time.

I had abnormal high ping (300+) that day, but I'm not sure if that was effecting some calculations in the client

bryanduyJan 4, 20191 votes

thanks for the help

CokeNBleachJan 5, 20191 votes

This is totally unrelated but for some reason I can only comment on this post, other discussion says I need to be lvl 7 to do anything but I am lvl 7 D':

PantallicusJan 6, 20191 votes

"Game Stuff: Nothing major to report."

item 3070 Ashe Draven Caitlyn Ezreal Jhin Jinx Kaisa Kalista Lucian MissFortune Quinn Tristana Varus Vayne Xayah

Not HeIping YouJan 7, 20191 votes

Send a Ping to the Rito Skin Makin guise and get them to update udyr's vfx and/or make a new skin, pl0x. I R mainz and wantz 2 spendz muney on teh gamez.

RaistlinJan 9, 20191 votes

Why is League of Legends still the game with the most toxicity on the internet?

When will someone take its title of the undisputed champion of the most toxic players in one game?

Im not even joking [slayer-jinx-unamused]

RaistlinJan 9, 20191 votes

You guys, Mods are not the ones to blame, you pick up all the flame and get into arguments about stuff you have no control over.

Related to this post, it is bothersome Akali is for instance untargetable by towers.. thats just ridiculous, towers have supervision, right? Or try playing against it with oracle, you are dead before you get in the range - see these are just some of the issues of balancing that exist related to all the champions that are banned in 99% of matches, you know they are banned for a reason.

Runes are ok the way they are now, they just need some feeling related to progression. And the very summoner levels should grant progression/rewards as well since this way players will try to keep it civil and take care of their accounts(not spam new ones all the time).

Now unrelated to the post, this games report system is just bad, and i say that knowing you put systems in place to stop players from exploiting it, but im saying it is severely exploitable. Premades can still trigger others into saying 1 curse word, and spam report them for the lols, players can still afk by just doing random stuff but not helping the team( doing 0 enemy champ dmg), and people still feed by playing recklessly (ill throw a bunch of spells and feed afterwards hopefully i don't kill the enemy champ) and all in hopes of either annoying someone or making your team lose.

Beef up the damn banning system, cleanse the community and start giving a crap about the state of your game, thats the most important advice. I know this won't reach anyone important, but its nice to vent and make other players aware of the state the game is in.

EDIT( Maybe Riot actually abuses the fact when players get banned they must buy their Champion Skins and other stuff all over again, maybe that is why this game is still as toxic, interesting right? ) Gotta make a living somehow heh..

HetTienXaiJan 10, 20191 votes

This fucking game is getting more trash tbh. I think the balance team does get paid enough or something. Every god damn time the patch is out there is something to get mad at. Now, Nasus jungle can get to 100 stacks and more at 5 minutes . Good job dog shit game.