Boards›Live Incident Breakdown

The Good, The Bad, and the League: 11/23 - 11/29

Couch Commando·11/30/2018, 8:04:09 PM·5 votes·50,569 views

_Our team wanted to be a bit more transparent around server issues, as well as other information that the NA playerbase may want to hear about. This is 100% a work in progress, so feedback around what’s here, or what you might want to see, is highly appreciated! _

Your weekly dose of server problem-os, NA League news, and other!

The last few pros are transferring teams (we hope everything’s final soon), Karthus is surprisingly strong in basically any role (...preseason oops, hi Dark Harvest?), and the servers have been relatively stable this last week.

**Server Stuff: **

  • Coven Leona, Lissanda, and Camille in store on incorrect schedule (11/26/18, ~5 hours). Banners were scheduled and activated at the wrong time, resulting in tile cards enabled in the store without the skins actually being active.

  • Issues with modifying account settings (11/27/18, ~45 minutes). A config change to a database wasn’t picked up by applications, necessitating a restart of various processes.

  • Issues with modifying account settings (11/28/18, ~20 minutes). One backend node flagged issues, briefly causing players to have issues changing account settings. The problem self-fixed shortly afterwards.

**Game Stuff: **

  • No major or moderate server issues this past week

Player Support Trend:

  • These last few days have seen a spike in tickets around League starting properly. A non-trivial amount were helped by having players reduce down the number of programs Windows boots up with, a process we call “Clean Boot”, try the steps in this KB before contacting Player Support.

Anyone here planning on playing this weekend? If any of you see Morgageddon or me (Couch Commando), then don’t be afraid to say hi! Catch y’all in the Rift!

Morgageddon & Couch Commando

17 Comments

DNFVixen12/4/2018, 8:43:14 AM4 votes

Can Runes Reforged get reverted already? I think it is obvious that Runes Reforged was a mistake that you guys keep trying to hotfix but it will never work. Just revert to Runes and Masteries and make runes free. I honestly think you guys can make something that will work better but Runes Reforged needs to go for now.

The Iceborn11/30/2018, 8:16:14 PM3 votes

Yes Ive realised that because a few days ago I logged onto my account just to see the Coven skins be promoted without them actually being there! Well its fixed and all is good now so thank you for this post

Traegon11/30/2018, 11:54:37 PM2 votes

Do you handle PBE server questions? I was wondering if a timeline has been given yet on when to expect the RP gains not applying on the PBE server to be fixed (The free 8,000 RP).

ModDaenrysTargaryen11/30/2018, 8:20:13 PM2 votes

I do like your name :), Keep up the good work.

Silly Neeko12/3/2018, 1:22:29 AM2 votes

Another nice server problem update.

I probably wont end up playing with either of you unless we add eachother though xD

WokeInsomniacDC12/6/2018, 7:44:17 PM1 votes

can you please work on and fix the actual server that is literally known for never working properly instead of fixing the first world problems that the NA server has. We dont even have a working client on EUW

likeanepicbau512/2/2018, 3:50:29 PM1 votes

There was an update either earlier this week or sometime last week that cause my roommate to get stuck at 100% and be unable to play but I updated just fine. A few days ago, however, it did the same thing for me and I tried closing and opening the game as well as restarting my system. No solution

j200b65012/4/2018, 1:50:30 AM1 votes

I believe my account was hacked. I just checked my email and a while ago it said I did a forgot password request. Now I can't login, I was trying to change my password as requested and now I can't login with my password.

cloudtouched12/4/2018, 7:17:34 AM1 votes

So are you guys looking into the RP purchase issue for Mac users? It's been a while and it feels like nothing is being done nor is it in your radar :/

Lylos12/6/2018, 7:10:42 PM1 votes

League client crashing every game got me leaverbuster and when I asked for help no one responded. A classic Rito story.